I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas? Those artist radio stations play fine in the Spotify app. Just not through Sonos
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Userlevel 1
Interestingly it’s not ALL my Spotify radio stations that won’t play it’s only some. Example (don’t judge my selection). If I try and play Sam smith radio I get the error unable to start radio station. If I try and play Kylie Minogue radio it plays with no error. So does Lana del Rey. But Angus and Julia Stone and Emeli Sande get the error. Birds of Tokyo plays no error. They all have Spotify Station next to their name in my favourites. If I search for these artists and select the radio option under the Spotify artist I get the same results as above....
Note that pretty much all Sonos does is write the API, which Spotify then has to integrate in their servers. Your speakers merely point to a location defined by Spotify to grab the data that they play. Sonos doesn’t really ‘touch’ the data in any way, other than to play what they’re handed by Spotify.
To my knowledge, there has not been any change in the Sonos API that all music services use in quite a while.
Userlevel 1
I have just talked to sonos on the phone and they were unaware of this problem. They suggested that it was Spotify removing this feature from the sonos app,I told them that this did not seem very likely but that I would confirm with Spotify.Spotify of course said it was not them but I could not continue to explore the problem with Spotify because of my work.
I am also hoping as this problem multiplies it will soon be properly addressed by someone
Userlevel 2
i spent an hour on chat with them this weekend. and an hour on the phone. pretty frustrating. i just wanted to report a clear bug that recently happened. i almost exclusively listen to spotify artist radio. i can play spotify playlists and albums no problem. i’m on S2 and it fails both for the iphone and for my windows desktop. everything is completely up to date
workaround is pushing the artist radio station from the spotify app to sonos, but not exactly convenient
they claim that it works for them and told me to try this below... i haven’t and i’m skeptical that it will make any difference:
We did investigating about Spotify on Sonos searching Artist and playing music. We tried to replicate the issue and it is working. We Recommend to change the DNS server(8.8.8.8 or 8.8.4.4) and try again. If you have any queries or need further assistance with your Sonos, please contact us back with the case id number for future reference.
this is my case number if u want to refer to it: 02552471
i’m tempted to wait till they fix it at this point, i’ve already wasted too much time and it is effecting other people
Keith
Userlevel 1
Diagnostics sent 745909538
Userlevel 1
Have exactly the same issue. Can play albums but not radio within Spotify. Unable to get tracks to play error. S2 app.
Diagnostics sent as well, 749015578
No more luck here either. Reset everything. Artist radio stations don’t play. “Unable to get tracks for radio station.” Most other content will. Hoping Sonos can find a fix for this.
Userlevel 1
Here is the diagnostic number 1744611990. Still not working through Sonos but works on Spotify. Frustrating as this is how I consume a lot of my music from Sonos so hopefully a solution is found soon
If you want real information, rather than just generic guesses, which may apply to some people, but not to you,you should submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
I’m still having the error message from Sonos saying “unable to get tracks” when trying to play a Spotify radio station of a certain artist - after none of the troubleshooting suggestions from Sonos worked I would appreciate a response from Sonos about the issue and what can be done
Userlevel 1
I have the identical problem. Spotify is working but not this feature through Sonos.Have tried unplugging and then restarting my connect with no success. This problem started approximately 24 hours ago. Message says tracks are unavailable
I did both troubleshooting steps you mentioned. I unplugged all Sonos Devices and rebooted my router as directed. That did not work so I uninstalled Spotify and reinstalled it and Sonos is still telling me “unable to get tracks for radio station” when I chose an artist and their radio. I can however go to the main menu and chose a recommended radio station and it will play, but when I search and get an artist and then chose their radio it will not work.
Userlevel 5
+14
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
Spotify had an outage recently, So in the meantime, I’d be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again.
I suggest also uninstalling/install the music service if the first troubleshooting steps doesn't work.
Let us know if it works. If you need help with any other information, please be sure to let us know.
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