I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas? Those artist radio stations play fine in the Spotify app. Just not through Sonos
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I have the same problem for 2 days now and it’s about 80% of how I use my Sonos. They better get it fixed or I won’t have much use for the system and will think about switching to Bose or something else.
+1
Yep, same problem here. And it started about a week ago. So it’s definitely not user error and something on Sonos’ or Spotify’s end.
Has anyone been able to reliably solve this?
doesnt work from the Sonos App, works from Spotify app where I select Sonos speaker.
Fix problem sonos. clearly its you.
Back again as well, however now I can’t get any of the stations (Favorites) to play. So the problem was never solved really...
Same problem here. I’ve experienced this issue on 3 different networks in 3 different states, which leads me to believe that this has nothing to do with ISP’s, wi-fi, or IP/DNS settings. This is getting really old.
Spotify radio does not work for me either... submitted diagnostics 649963865
Same here. No Spotify radio stations play at all for me now. This after a few days of no problems. WTF?
Userlevel 1
Not working for me either. Hasn’t been for days. Grrrr.
Spotify artist radio is not working for me either
Spotify artist radio is not working for me either. I can start it from the spotify app and play it on sonos. Afaik playing artists and songs from spotify via the sonos app works as expected otherwise.
If I were to guess there might have been a change in some api that sonos use when communicating with spotify to play artist radio.
Userlevel 1
Sigh...me as well
I once again am unable to get radio tracks from Spotify on my Sonos- Submitted diagnostics #553287002
Userlevel 1
I am a self admitted luddite so I cant make any case.
You can own Sonos equipment or be a luddite. Not both. LOL!
That is my dilemma.
I must confess I have never used a community board and it does offer some practical information as well as some therapeutic satisfaction
Back to Helen Merrill or some Death in Vegas
Userlevel 2
regardless of who’s fault this broke (sonos or spotify). it should really be up to sonos to both verify this problem and track it down to the point of “we are doing this, which used to work and now it doesn’t” and report and get it resolved from spotify. if they can’t reproduce it themselves, they should be able to capture the info needed from it failing on a customer’s system. i spent two hours with sonos simply trying to report this straight forward issue. i’m not sure how it got fixed, or if my two hours helped, but am happy it did get fixed. it felt like they were just guessing and having me try random stuff. i think the process could have been more efficient. determining the point of failure should be easy, assuming u have reasonable logging and diagnostics in your code.
I am a self admitted luddite so I cant make any case.
You can own Sonos equipment or be a luddite. Not both. LOL!
Userlevel 1
I am a self admitted luddite so I cant make any case. Unfortunately the assistance I received from Sonos was severely lacking while the assistance from Spotify was, until I had to go back to work, great. Of course I realize they are different business models with one being a subscription.
I am of course pleased that is is solved and in a relatively quick time regardless of who is responsible
I share your happiness. Another worthwhile point of data to store away is many services use different servers for different source points, for ease of tracking. So the server address they give to Sonos to present to the controller may not be the same server that they use for a web feed, or their own client.
It also has the additional benefit of them needing to maintain the Sonos API in a single location/ server, rather than across all their other servers.
Since Sonos doesn’t touch the stream until it reaches your speaker, it’s hard to come up with a reason how it could be a Sonos issue. Spotify owns the server that your controller makes a request to, and the Sonos just plays the stream that it gets back from that server. At no point does the Spotify data ever live on a Sonos server.
Except the radio streams I referenced earlier worked within the Spofity app, yet did not work through the Sonos app. So the source may not have been the issue… Either way, I don’t care what happened, I’m just pleased it works. Period. : )
Since Sonos doesn’t touch the stream until it reaches your speaker, it’s hard to come up with a reason how it could be a Sonos issue. Spotify owns the server that your controller makes a request to, and the Sonos just plays the stream that it gets back from that server. At no point does the Spotify data ever live on a Sonos server.
Userlevel 1
Yes, mine is also working now.I am curious if this was a Spotify problem or a Sonos problem
Right now, two artist radio stations that did not play for the past several days are playing. Fingers crossed this is solved.
Same here! Can’t explain what happened; I’m just glad it’s working! Let’s hope this ends today!
Right now, two artist radio stations that did not play for the past several days are playing. Fingers crossed this is solved.
Add me to the list for “unable to get tracks for radio station” when attempting to listen to SOME Spotify artists’ radio stations. Wes Montgomerie works, but John Coltrane and Chet Baker do not. Albums and songs are fine. Makes no difference if it’s a “Favourite” or not. I’ve also done all of the steps referenced with no improvement.
I recently updated to the newer app (iOS 14.3) and controller (MacOS 10.11.16). I hope that’s the culprit and an update is pending!
Adding to this, I too am experiencing the same problem related to specific artist radio via Spotify. Communicated with support, who suggested various local issues related to LAN and hardwired Sonos devices. A few devices I've disabled wireless as Ethernet alternative, although that is not relevant to the issue. At any rate I opted not to make the suggested changes since my Sonos system is operating normally outside of this recent issue.
Haven't identified commonalties between artists which fail and those which are successful. Artists which fail are able to stream normal (direct) audio versus "radio" feature. I view this more as a Spotify integration issue.
Userlevel 2
changing the dns to 8.8.8.8 didn’t fix it, as i suspected
Keith
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