diagnostic number 813194437
Best answer by bockersjv
View originaldiagnostic number 813194437
Best answer by bockersjv
View originalIt does beg the question as to whether these folks have read the Announcements thread (linked in the big black button on this very page, titled “Important Update to BBC Live Radio Access”, and are still trying to use TuneIn to access the BBC.
Just to say, I work in the BBC Sounds product team, so if you have any feedback or feature requests for our Sonos integration feel free to leave them here or on twitter using the hashtag #soundsonsonos
I'm having the same problems!
I've got a feeling I'll be taking some speakers for recycling soon. And I won't be replacing them with Sonos ones!
Mine works through Alexa but not the Sonos App
Have you added the BBC Sounds Service in the Sonos Music Services?
If not have a read of this:-
I’m having the same issue - when I try to add BBC Sounds my Sonos App wants to upgrade software.
By way of background I have 5 speakers - two of which are Sonos 3 - which won’t work if I move the software to S2 so I’m not inclined to do that.
Any thoughts welcome - thanks
Are you sure it is trying to upgrade to S2? It may just be an update to S1.
But in any case you are wrong about the Play:3s, which are fully compatible with S2.
By way of background I have 5 speakers - two of which are Sonos 3 - which won’t work if I move the software to S2 so I’m not inclined to do that.
Any thoughts welcome - thanks
First thought: if your speakers are Play 3’s they are S2 capable, according to https://support.sonos.com/s/article/4786?language=en_US
This is a forum of other Sonos users, there are Sonos employees too, so is it too much to ask for more info so we can help?
BBC removed themselves from Tune in. BBC produced the SONOS Sounds service for Sonos. Add that as a music service and be sure to have a BBC Sounds account. log in and it should work a treat.
Any problem come back here with the detail and we’ll try to help.
It now works. Thank you for your advice
Thanks everyone - now sorted.
I'm having the same problems!
I've got a feeling I'll be taking some speakers for recycling soon. And I won't be replacing them with Sonos ones!
Your loss, as BBC radio is playing fine for me and rhere is probably nothing wrong with Sonos. If you would like to describe the problem you are having, rather than just say 'it is not working' then somebody might be able to help.
The description of the problem is: It doesn’t work. There’s no error message, nothing. Hit the ‘Play’ icon and it doesn’t work. Not sure I can break it down into anything more descriptive!
It’s not just on the system I have at home, which is on S1. It’s also not working at the office, for any BBC radio station, on S2.
And no, we’re not using TuneIn Radio.
I’ve tried to add BBC sounds but I keep getting an error message “Unable to add BBC sounds account”. Any ideas gratefully received.
I know it may be obvious but have you checked your BBC account & password
Thanks. I logged into my BBC account and then tried linking from the Sonos app. This worked. No idea why, the password was correct at both attempts!
I'm having the same problems!
I've got a feeling I'll be taking some speakers for recycling soon. And I won't be replacing them with Sonos ones!
Your loss, as BBC radio is playing fine for me and rhere is probably nothing wrong with Sonos. If you would like to describe the problem you are having, rather than just say 'it is not working' then somebody might be able to help.
BBC Radio is working fine here on S1 software. In the UK, you appear to need a BBC account - it hepled that I could just use my existing one to sign in.
It does beg the question as to whether these folks have read the Announcements thread (linked in the big black button on this very page, titled “Important Update to BBC Live Radio Access”, and are still trying to use TuneIn to access the BBC.
Gosh! Thank you for your sarcastic reply! So very helpful indeed
Hi
Presume you’ve seen this? https://www.bbc.co.uk/sounds/help/questions/listening-on-a-smart-speaker/sonos
making sure your Sonos account is set to UK is important
Great advice, many thanks, at last a straight forward reply that works ! :-)
Mine works through Alexa but not the Sonos App
I’m having the same issue - when I try to add BBC Sounds my Sonos App wants to upgrade software.
By way of background I have 5 speakers - two of which are Sonos 3 - which won’t work if I move the software to S2 so I’m not inclined to do that.
Any thoughts welcome - thanks
Hi
Presume you’ve seen this? https://www.bbc.co.uk/sounds/help/questions/listening-on-a-smart-speaker/sonos
making sure your Sonos account is set to UK is important
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