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Sonos System can‘t be found by new app

M
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Hi and PLEASE HELP

Since I updated my Sonos app I‘m not able to connect to my Sonos System.

 

My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

 

so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

 

Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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Best answer by DaandeWildt 11 May 2024, 19:59

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L

Same issue here, with latest app still not resolved. System comes and goes from time to time in Sonos app. I found out after Spotify connect did not show my Sonos devices anymore.

Also can't group with Roam on WiFi.

I am very surprised this passed their Quality Assurance process. 

J
Userlevel 2
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I’ve had 2 new era 100’s since the 11th of may completely unusable because my app has stopped working since trying to add them. Seen a few people in here, over the 6 weeks of monitoring this chat, saying hardwiring can sort it so I’ve spent £74 on 2 x 18m Ethernet cables long enough to reach where the 100’s are (on a wall behind sofa) and also had to buy 2 Sonos adapters at £40 each because the 100’s don’t have a standard port (absolute joke!). Luckily I’m an electrician and running cables is part of my daily work but I’ve spent hours today running in the ethernets. If I had paid someone to do this it would have cost £££. Still awaiting the adapters so will update in here once it’s all hardwired with a verdict.  

I can confirm this has fixed my app somehow and everything works perfectly 

 

L

Update: I had to restart my router for the connectivity to work.

B
Unfortunately, the software has always left something to be desired.  We've always had quirky issues.  However, with the release of the major app update recently, our home's speakers are nearly useless.  The app in itself is such a convoluted mess and has stripped out any intuitive features it once had.  User experience for simply combining speakers, adjusting volume, assigning line-in to speakers, etc is such a non-intuitive process resulting in a lot of frustration. 
 
I wish it ended there.  The app no longer finds all speakers in the home.  The app no longer combines speakers when we tell it to.  The app will drop speakers after starting music and there's no way to turn the music off.  The app will not turn music on. The app will not adjust volumes when requested.  The app has significant lag and delay communicating to speakers.  The app plays music in rooms we never told it to.  
 
We are left with thousands of dollars of speakers with literal minds of their own and little way to control them.  Reading app reviews indicates this is a significant issue with anyone with Sonos products.  Do your supporters right, and eliminate this new app and revert back to what works until all of this mess is figured out. 
C

End of June. First time trying to use my app in a while, and have this issue where app cannot find my system. Tried the S1 app, and can verify with it that all of my devices are on S2. Everything still plays through Apple Music, but if I have to set this system up again, I won’t be able to. I tried deleting the app and reinstalling (today is 6/30) with no luck.

U

Still can’t connect to my speakers because of this new App update. My system apparently doesn’t exist anymore.

 

any new information on how to fix this so I can use my speakers?! 

A

Hi and PLEASE HELP

Since I updated my Sonos app I‘m not able to connect to my Sonos System.

 

My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

 

so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

 

Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

Same problem. Started some weeks ago. Intermittently the new iPhone app will find/not find products. Sonos (One) speakers are all working fine. Old iPhone app on old iPad is working fine as well (configuring is disabled). Sonos app on PC also working fine.

When I connected the Sonos (One) using Ethernet cable I am able to connect with the iPhone app again. I can switch back and forth between Cable and WiFi, no problem. When i then disconnect the Cable the new iPhone app continued to work. But after some time the new iPhone app starts to report again that no products are found.

Need a fix from Sonos for the iPhone app!!

 

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