Likewise, I’m getting ‘Napster account login information is not valid’ — even though I pay for Napster & have been using Napster with Sonos for years. What gives?

I deleted my (active) Napster account from Sonos, re-added Napster with my correct credentials, and I’m getting’Napster account not found.’

This is frustrating as I pay for Napster & use it with Sonos on a daily basis. What did Sonos do to break this? btw, my Sonos 1 app is up to date. 

ok Napster has acknowledged they’re working on their connection issues…

Had same issue everything updated and all,

What I did that worked was in sonos app went to profile and signed out of the app and then signed in again then tried adding napster and it worked did all this without exiting the sonos app,

Napster is still not working in Sonos again, also can’t re add, shame that the status page shows Napster is working, there have been way too many faults this year with Napster 

Seems to be back on now

I didn't have time to road test Napster, but before I left home for work, I was able to add the Napster service back into Sonos. 

Sigh. This is 100% a Napster issue.

+1 On Napster “Account not found” after deleting and trying to re-add it.  Connection to Napster was showing unavailable as of Saturday 08/26/2023.  Using Sonos S1.  Tested on Android and iOS apps.

https://status.sonos.com has also been updated to reflect the outage.

I have a new sonos arc soundbar, the connectivity so far is fine, but I am having consistent volume drops using Napster. This is my primary music service, I have only used youtube a few time and did not experience the volume drop.  When playing music through Napster the volume will randomly drop to approximately half, the only way to get the volume back is to unplug the arc and plug it back in. Has anyone else experienced this? 

Same here, Napster now working fine on Napster app and weblink but SONOS can’t / won’t recognise my account, despite using Napster for years on the system. 

Napster was down this morning and I received an email advising so.

Is this yet another ‘great’ update from SONOS??

Logged in successfully last night and Napster is marked as Operational on the Sonos status page, so I guess this is resolved.

Napser still not working says my account has expired when it is not

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

I've been unable to connect since Saturday. Tried everything listed here already, and spoke to Sonos technical today but for once they weren't very helpful (although I was at work to be fair), and just asked me to try things I already had. Tried resetting S1 app tonight but still won't let me connect. Is anyone else still having issues?

Updated Sonos app, deleted Napster, reconnected Napster, still can’t get Napster on Sonos. Napster app working fine on my phone. Any thoughts? 

Hi @John94 

Welcome to the Sonos Community!

Thank you for reporting this. We were unable to reproduce this issue (we were able to browse and play), so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I recommend first rebooting your router by switching it off for at least 30 seconds, just in case that helps.

I hope this helps.

Thanks BlackHook, much appreciated, Do you have a link to the Napster acknowledgement source please? 

Napster failed to function within Sonos.

I reset my Napster password, and logged into Napster via Chrome and via the Windows app. Externally Napster appears to be fine. 

I removed Napster from within Sonos services, tried to add again: 

“ 

This has been ongoing since Friday I believe. 

+1 since yesterday. I can log in on Napster web but Sonos reports:
 

Account not found

The Napster server did not recognize your login information.

Sonos status says Napster is OK but evidently not for some of us.

Account also not working via Android application (to play in car) but can log into Napster website.

Is this permanent or just a blip?

Identical issue - Napster no longer accessable via Sonos.  

Same issue not being able to use Napster.  Deleted account and tried again with no success

Everything OK on Thursday but thr came to play last night(Saturday) and getting same issues as above. At least by the sound of it it is a problem at their end so let's hope it can be resolved quickly