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Sonos not connecting with Napster

  • 10 June 2023
  • 29 replies
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My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this?

 

When browsing Napster via Sonos all menus are empty .

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Best answer by Corry P 12 June 2023, 11:20

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Had same issue everything updated and all,

What I did that worked was in sonos app went to profile and signed out of the app and then signed in again then tried adding napster and it worked did all this without exiting the sonos app,

Updated Sonos app, deleted Napster, reconnected Napster, still can’t get Napster on Sonos. Napster app working fine on my phone. Any thoughts? 

I've been unable to connect since Saturday. Tried everything listed here already, and spoke to Sonos technical today but for once they weren't very helpful (although I was at work to be fair), and just asked me to try things I already had. Tried resetting S1 app tonight but still won't let me connect. Is anyone else still having issues?

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Napser still not working says my account has expired when it is not

+1 since yesterday. I can log in on Napster web but Sonos reports:
 

Account not found

The Napster server did not recognize your login information.

 

Sonos status says Napster is OK but evidently not for some of us.

Logged in successfully last night and Napster is marked as Operational on the Sonos status page, so I guess this is resolved.

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Same here, Napster now working fine on Napster app and weblink but SONOS can’t / won’t recognise my account, despite using Napster for years on the system. 

Napster was down this morning and I received an email advising so.

Is this yet another ‘great’ update from SONOS??

Sigh. This is 100% a Napster issue.

I didn't have time to road test Napster, but before I left home for work, I was able to add the Napster service back into Sonos. 

Seems to be back on now

Same here, Napster now working fine on Napster app and weblink but SONOS can’t / won’t recognise my account, despite using Napster for years on the system. 

Napster was down this morning and I received an email advising so.

Is this yet another ‘great’ update from SONOS??

+1 On Napster “Account not found” after deleting and trying to re-add it.  Connection to Napster was showing unavailable as of Saturday 08/26/2023.  Using Sonos S1.  Tested on Android and iOS apps.

 

https://status.sonos.com has also been updated to reflect the outage.

ok Napster has acknowledged they’re working on their connection issues…

Thanks BlackHook, much appreciated, Do you have a link to the Napster acknowledgement source please? 

Napster failed to function within Sonos.

I reset my Napster password, and logged into Napster via Chrome and via the Windows app. Externally Napster appears to be fine. 

I removed Napster from within Sonos services, tried to add again: 

“ 

This has been ongoing since Friday I believe. 

+1 since yesterday. I can log in on Napster web but Sonos reports:
 

Account not found

The Napster server did not recognize your login information.

 

Sonos status says Napster is OK but evidently not for some of us.

Account also not working via Android application (to play in car) but can log into Napster website.

Is this permanent or just a blip?

Identical issue - Napster no longer accessable via Sonos.  

Same issue not being able to use Napster.  Deleted account and tried again with no success

 

Everything OK on Thursday but thr came to play last night(Saturday) and getting same issues as above. At least by the sound of it it is a problem at their end so let's hope it can be resolved quickly

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I just realized I have way too many playlists tied up with Naptser…. I hope this is fixed soon.

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Same problem - started earlier today, still broken.

Having same Napster issue. I use Napster often on my Sonos S1

Napster is still not working in Sonos again, also can’t re add, shame that the status page shows Napster is working, there have been way too many faults this year with Napster 

Since they’ve removed the side bar link for that, the pop up in this forum just points to https://status.sonos.com.

Hopefully someone from @Sonos will update their page as well. 

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