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Answered

songs wont play

  • November 17, 2023
  • 4 replies
  • 65 views

I have a customer with approx 11 sonos amps, play bar, arc, subs etc. Frequently, he gets a message that the song cannot be played. All of the devices show online and he has to reboot the network for it to correct itself. He is in Canada using Cogeco fibe as his ISP. Has anyone seen this before? Any help would be appreciated.

Best answer by ratty

It sounds like a straightforward case of IP conflict. You’re an installer? 

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4 replies

ratty
  • 31405 replies
  • Answer
  • November 17, 2023

It sounds like a straightforward case of IP conflict. You’re an installer? 


  • Author
  • Contributor I
  • 2 replies
  • November 17, 2023

Yes we are the installer


ratty
  • 31405 replies
  • November 17, 2023

IP reservation is recommended.


  • Author
  • Contributor I
  • 2 replies
  • November 17, 2023

Thanks. Will give that a try.