New App has rendered this service useless on my Sonos devices. Thinking a class action suite may be in order.

Just like the rest, i have loved my Sonos system for years, and now it is awful after the new app roll out. I have 18 speakers and 11 zones, and it is extremely glitchy with the new app. I have recommended Sonos to so many friends and could not continue in good conscience until things are resolved.

my biggest issues: volume sliders are unreliable, changing speaker and zones is unreliable.

Extremely disappointed in Sono's. System was working well for me but now with this recent update everything has gone to s***. 

Shame on you Sono's! I will not be recommending your system to anyone.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Just back from holiday to discover the nightmare caused by the new update.. As well as most of the issues raised here, I am extremely annoyed that Sonos appear to have closed off access to my own music library stored on NAS. That was the main reason i bought the system in the first place. Surely Sonos could have found a way of noifying users before such a devastating change to the system was introduced. I certainly wont be buying any more Sonos products.

I can’t believe it! Sonos is actually sending me emails trying to sell new products.  I tried to send customer support the following response:

How about giving existing customers software that works?!   NO THANKS on more equipment that won’t work!  What a nightmare!

However, Sonos Support said it’s not taking emails now because of the huge volume.   Even there internal IT abilities are lacking.  What a surprise!

Worst app “update” ever. Continually losing speakers off my system. Won’t rediscover even when discovering new speakers to add. 
Just so frustrating. 
FIX this issue Sonos!!!

It's a terrible app, so much so that it is rendering my speakers useless. I must reconfigure the system every time I leave the house with the Move; the sound skips from one speaker to the other capriciously. It does not have "play next" or "add ton he queue" functions, it does not let you see the lyrics of songs, it does not have a sleep timer, on Youtube music you only show some songs in search, just like lists or artists. In addition, full of bugs every function you use

Sonos really needs to go into full PR/damage control mode. They need to quickly give all of their loyal customers with significant investments in Sonos systems a step-by-step plan (with a timeline) for how they will address the multitude of issues and missing features with the latest app. We need a public bug reporting - with a plan to address each issue. Anything less is perpetuating this full brand damage on a mass scale indefinitely. It is time to take this seriously and communicate with your users.

As a newcomer to the sonos (and only with one era 300 for now) ecosystem I don’t have much to complain about the app interface and reliability (I’m sure things get worse with more products in the system). But one thing that is fairly noticeable (not in the minutes range as some complain) is the slowness/lag of the app. It does not make it unusable for me but it’s still annoying and something that one clearly does not expect from a premium brand like Sonos. This is actually embarrassing for Sonos…

So before rushing in bringing new and old features back, please step back and fix the fundamental issues!! And reliability and performance should be Sonos top priorities right now! There’s no point in bringing new stuff if it’s not reliable or takes ages to use it.

FWIW, as a developer myself I can understand the move to a fresh start. But this move was awfully done… Never “break” your users (and users trust). Unless you were 100% confident on the new APP (and with all backward features users cared about), you should have still allowed for users to opt for the old/legacy APP. Also hard to believe there was any real testing involved in the APP...

Anyways, please fix the performance of the new APP… It’s really embarrassing for you SONOS!

I contacted Sonos support on May 28 and was told by Marissa that my problem was being escalated and I would receive an email so that I could schedule an appointment with a Sonos tech.  I called Marissa again on May 29 and said I had no email.  She said I needed to wait 48 hours.  It is now June 4 and still no email.  Sonos support sucks.

Like many others I still have major issues with the volume of Apple Music. It still hasn’t been addressed with this latest upgrade… the lowest setting is still way to loud!

Maybe it’s finally time for me to ditch Sonos and move on!

New app is useless. Spotify lags and can’t even read my list down to the last added song. Connection errors, slow, speakers not showing up. How was this app even released with all these flaws? 

Same problem here.  I have 20 sonos devices and typically use them as one group to have music everywhere in the house with the same balanced volume everywhere.  Everything was working fine to control the group volume with one slider (and the mute feature) until the last app update.  It is quite a disaster with the new app.  It is like if a ghost is moving the volume slider randomly when I make a volume change.  This used to work fine.  sonos please fix.

I don’t suppose anyone knows how to reinstall the old app on iphone or if that is possible?

Like many others my system is now so unreliable it is all but unusable and the functionality I used all the time has disappeared.

It seems SONOS is ignoring us but just in case please please SONOShelp us all out here, your reputation is going down the pan with every day that passes and people are getting more and more angry. No we don’t want to wait for another half baked update which we all know will in no way address all the problems there are too many. So just admit the mistake, immediately recall this disastrous new app and put the old one back on the app store and we will all be (fairly) happy again. At least do the right thing and send out an apology email to all and explain what action is being taken.

btw I contacted customer services they said it is not possible to install the old app, there was an update to new app yesterday which I hadn’t spotted so perhaps try that, my hopes are not high :)

When pushed the support person did say they would try to get the old app made available, so you never know. If we all could all contract support though live chat or phone and make  similar requests we might get somewhere..

You aren’t getting an apology, the corporate lawyers would never allow it.  So that’s just fantasy.  You also aren’t getting the old app back, Sonos isn’t going to allow rolling back to an app that doesn’t support the new headphones, which it depends on for end of fiscal year sales projections.  As to them explaining what action has been taken, anything like that is pushed off the front page in minutes by the enraged mob who insists on making a new thread for every repetitive complaint they wish to toss out.  But here’s the plan for fixes:

https://en.community.sonos.com/product%2Dupdates/new%2Dsonos%2Dapp%2Dupdate%2D6896801

@jgatie 

Any idea why the forum team can’t pin the more useful/recent official threads to the top? When trying to copy a link to the latest Sonos-originated thread, I had to go down dozens of threads to find it. It’s no wonder people don’t see them (and don’t even realise there has been a new version released)…  

The latest update seems to have fixed most issues… even the sleep timer is back!

They seem to be allergic to sticky threads lately.

Sonos has broken the trust of loyal customers.  I have 23 Sonos devices on my network and will never purchase another Sonos product.  I’m sure Sonos will have a Sonos S2 to S3 event in the future just like the S1 to S2 fiasco.   That will be the complete end for me if not before.  I plan to upgrade to Bluesound by floor in my home.   I also intend to tell the investment community about my experience as well.  This was done to allow the release of new products.  Old sales don’t generate revenues for them.  However, they ignored the fact that their loyal customers purchased additional products and were recommending the products.  Also, they ignored the fact that many of the larger users that used music libraries were also stock investors that had connections to the investment community.   They proved to be a stupid company.  Why purchase anything else from them.  

The music from Apple Music and other services stop and start as if buffering and then magically restart. While the network is doing just fine.

this is a disaster at best, with 10 speakers at home.

New update seems a bit better, sleep timer is now back so thats positive

Does anyone else use the alarms? It seems that after the recent update, the alarms aren’t firing.

I have now downloaded updated app ( two days ago latest  update) on new iPad an iPhone 13 .

‘My Library’ appears as a source. Then disappears again. It is so frustrating!

I use a NAS with large library, I know Sonos can see the library but why does it just disappear?

I can select favourites which is fine but I need to see whole library.

if anyone knows, please advise…thanks

Not usually one for forums etc.  but I’ve been moved to make an account just to register my destain for the new app.  The user experience is clearly atrocious and the functionality is terrible:  music drops out, speakers stop/start working at random, tracks skip for no reason and the wifi range seems poor - Move and Roam speakers no longer able to connect, in parts of the house that previously weren’t a problem.  Thousands of dollars worth of audio equipment, rendered useless by a software update, forced upon users.  Come on Sonos.  Do better.