Mixcloud skips tracks

J
Userlevel 2
Badge +3

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602

can someone please help?

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33 replies

M

Still 👍

 

M

Seems to be resolved for now, I did not encounter it during the last 2 weeks. Hope it stays like that. 

M

This issue is so deeply annoying. Best case it plays for roughly 30mins. Right now when starting something out of my feed it says "connection Mixcloud interrupted"

However the same mix does work from the mixcloud app without problems. 

M

Same here. Some mixes skip after a while, some cannot be played at all sometimes, but after a couple of retries they start. If I try to fast forward on some mixes it also sometimes works and sometimes refuses to play this particular mix. It then restarts with the next entry in the playlist.

I experience this since about 6 months and it's certainly an issue between Sonos and Mixcloud. Using the mixcloud app to stream to other devices (I'm on android so airplay is not an option), it works seamlessly. 

Would love to see a solution here....

Airgetlam

Have you checked https://status.sonos.com/ ?

 

From what I see, Mixcloud is having an issue with their servers. 

Bruce
J

Big problems here with Mixcloud too, shame as it’s the service I use 95% of the time. Can’t change the Sonosnet channel on my system. Hope this gets fixed soon...

K
Userlevel 1

I am also having this problem (specifically with Mixcloud) and retracing steps advised here. Fingers crossed.

Krishma M
Userlevel 5
Badge +13

Hi @URAUC, thanks for keeping us posted. Great that it’s working fine now. Please let us know if there’s anything else we can help you with. We and the community are always here.

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U

So after changing the Sonosnet channel from 11 to 6 I have done some listening/testing on both the Play:5s and the Port.

This seems to have rectified the issue and I have not experienced Mixcloud skipping using the Sonos app.

I appreciate the help solving the problem. Thank you.

Krishma M
Userlevel 5
Badge +13

Hi @URAUC, thanks for trying and updating. Yes, it seems that the streaming connection between Sonos and Mixcloud is unstable. My suggestion would be to try to change the Sonosnet Channel from 11 to 6 and 1. If both channels still giving us the same problem, try to ungroup the rooms and make sure we play it to one room only. After those options and still the same, disconnect all the Sonos devices and router from the power, wait for 5-10 seconds then reconnect the router back to power. Once the internet is back, connect all the Sonos to power then observe. Keep us posted here. We and the community are always here to help.

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U

I have no issues with Mixcloud using other devices. I can listen using the Mixcloud app or Web interface paired with bluetooth headphones, bluetooth speakers or via USB output to a DAC from a laptop for hours without issue.

I tried Airplay streaming Mixcloud directly to my Play:5s and observed no skipping issues. I rarely use Airplay as I own only 1 Apple device.

The skipping seems to be isolated to listening to Mixcloud through the Sonos app.

 

Krishma M
Userlevel 5
Badge +13

Hi @URAUC, thanks for your reply and diagnostic. I understand that this is not happening with any other services, but have you tried playing directly from Mixcloud without Sonos involved? After you confirm that Mixcloud is fine without Sonos involved, try to play music using the Mixcloud app then stream AirPlay audio to Sonos (your Play:5 Gen 2 and Port are both AirPlay-compatible). Let us know how it goes. We and the community are always here to help.

 

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U

Same issue observed after removing and then re-adding the Mixcloud music service.

Problem occurred 40 minutes into an hour long mix.

Diagnostics number is 1922032855.

Krishma M
Userlevel 5
Badge +13

Hi folks, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

Recently we’ve had an outage with Mixcloud and already been resolved. Try to remove and re-dd the music service in the Sonos app then submit a diagnostic report of your system if you’re still getting the same issue. Reply to us with the confirmation number. 

We and the community are always here to help.

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U

Any updates on this issue?

I am experiencing this same problem as well, with only Mixcloud.

Predominantly the Mixcloud mixes I listen too are around 2 hours in length and will skip part way through. This usually occurs after about 30 minutes of playback.

I do not experience this with any other service. I can listen to Spotify or network shares all day with no issues observed.

 

 

 

D

Bump! Any updates?

D

I’m having a very similar issue with Mixcloud.

Tracks will skip after 30ish min and then that same track won’t play at all when I tried to start the track over. but another track from mixcloud in my queue will play though. 

I’m eager to hear more about this fix as mixcloud is the only service with this issue on my system. I cannot reproduce this issue on Soundcloud or Spotify so I’m fairly confident it’s not my network.  

M
Userlevel 2

Hi,

Is there an update on this request available yet? I’m having exactly the same problem i.e all other services work perfectly OK but when playing a Mixcloud mix that is longer than 30mins I’m only ever allowed to listen to the first 30(ish) minutes before Mixcloud automatically skips to the next mix in it’s playlist.

The fact that Mixcloud is able to play the next mix in it’s playlist suggests this isn’t a network issue as the connection remains stable enough for it to play something, it just refuses to play the full duration of the mix I requested.

Thanks

J
Userlevel 2
Badge +3

Perfect that would be good, cheers

A

I would say that if you have not been having any issues with the units hardwired, you can leave it hardwired.

I wanted to eliminate any chance of the issue being network related. I did not see anything concerning besides the track failing to finish.

Currently, our goal is to resolve the issue with Mixcloud as soon as we can. We are aware this specific issue has lasted for awhile.

I would be happy to provide an update once it has been made available to me.

J
Userlevel 2
Badge +3

Seems to be roughly that long. It’s had this issue for a long time, in the past I’ve just used airplay

 

question for you, am I better off leaving everything Wi-Fi enabled? Was hardwiring some of my system not working properly? I never have problems my sonos is always rock solid it surprised me when you said there were issues.

A

I’ve checked in with the team and they are working on an issue with the Mixcloud team around long tracks that skip after about 25 minutes of playing.

Do you ever have these skips before about that time period or does it always go about that long?

J
Userlevel 2
Badge +3

The stream wasn’t being played to any hardwired speaker I can do that but it’ll have to be tomorrow now. The aiplayed stream played all the way through no skipping

A

Is this skip present if you have the Mixcloud stream being played to only the hardwired speaker?

If so, try to unpair the surrounds and Sub to assess if a direct stream to the Sonos Amp is experiencing an issue.

At this point, we are still trying to determine the root of where the stream is failing to finish. I appreciate your cooperation in this troubleshooting.

J
Userlevel 2
Badge +3

Played a mixcloud mix on my kitchen/garden and kitchen speaker it skipped 3min 30 seconds before this diagnostic 1187003670.

 

airplaying same track to my bedroom speaker and it’s still playing

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