Mixcloud skips tracks

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33 replies

J
Userlevel 2
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I’ve never had it on any other sonos app service that I’ve noticed, the thing is it can take 30 min until it skips to the next track. I’ve just started something on a couple of the speakers I’ll see when it skips and then submit a diagnostic?

 

i don’t think it does when I airplay it, I’ll check

A

Thanks for the updated diagnostic.

When you specify that this is happening with Mixcloud, have you tested other music services Sonos offers?

Does the same issue happen if Airplaying the Mixcloud service to a Sonos account?

J
Userlevel 2
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I haven’t used it that much, I only get an issue with the Mixcloud app it always skips to the next track after playing for a while. It never cuts out or drops out ever, just skips tracks.

 

everything unplugged And reconnected switches, router, wi fi and speakers. Had to reconnect the bathroom and bedroom speakers to Ethernet as I had Wi-Fi disabled. Re enabled and unplugged from Ethernet now. Everything working fine as usual.

 

diagnostics: 402280793.

A

Since making this change, have you experienced any audio issues? 

I would also like to note that playback should be from the Sonos app specifically while we test for cutouts or dropouts. I would not recommend Airplay 2 until we can ensure that the Sonos app is working reliably.

Finally, I would make the recommendation to reboot the router/model, access point, and Sonos players as they may still have these errors logged internally. I would like to clear those logs and see how the system operates moving forward.

J
Userlevel 2
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I’ve unplugged everything apart from my amp. Not that I’ve noticed the kitchen/garden is the sonos move and fairly new and I had these issues before.

wi fi is really solid here.

diagnostics: 354821941

A

Thanks for the reply.

I would need to assess if the extra layers within the network (the Netgear Prosafe, access point, etc) may be causing network stress between the Sonos player communication.Would you be able to have one Sonos player plugged into the router and have the others disconnected from the switch?

Additionally, I see that Kitchen/Garden is connecting to a wireless access point. Is there a particular Sonos speaker you operate where you hear these audio issues?

J
Userlevel 2
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Hi @justy dusty. Thanks for the post. 

I have taken a look at the diagnostic and it seems there are periods in which the Sonos players lose connection to the network. 

I also see that not all Sonos players are communicating with each other. Considering that you have hardwired units, that should always be the case.

I would need to know a little more information about how the Sonos system is communicating to the network. May I get the make/model of all routers, access points, boosters, and switches you operate?

Finally, how is Sonos being hardwired into the system currently?

Here you go,

Netgear prosafe 16 port gigabit switch gs116

8 port gs108

BT wholehome Wi-Fi 

 

https://shop.bt.com/products/bt-whole-home-wi-fi-088269-CDXH.html

 

Vodafone wi fi hub (Wi-Fi turned off)

 

https://www.ispreview.co.uk/index.php/2019/08/isp-vodafone-uk-launch-unlimited-5g-and-fixed-broadband-bundle.html

 

I have an Ethernet network around my house and as you can see some are hard wired and some aren’t, I don’t seem to get a problem apart from with Mixcloud. The speakers are plugged into and Ethernet outlet which is then connected to the main switch which is connected to the router. 

A

Hi @justy dusty. Thanks for the post. 

I have taken a look at the diagnostic and it seems there are periods in which the Sonos players lose connection to the network. 

I also see that not all Sonos players are communicating with each other. Considering that you have hardwired units, that should always be the case.

I would need to know a little more information about how the Sonos system is communicating to the network. May I get the make/model of all routers, access points, boosters, and switches you operate?

Finally, how is Sonos being hardwired into the system currently?

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