Hi.
When I play songs on Amazon Music Unlimited I get the following encoding error messages (below):
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/6769f34b-523e-4f7a-a143-b7c00ef79dca.jpg)
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/309ac333-6c5b-4221-a5ef-0258091d571e.jpg)
I assume it is to do with my Internet connection even though I have a fibre optic connection rated at 150 Mbps.
The only way I can get the songs to play without errors is to connect to my smartphone with my Sky Q digibox via Bluetooth.
Has anyone got any idea of what is going on?
Cheers.
My system consists of a Sonos Arc soundbar and a Sonus Sub (Gen 3)