Answered

Crossfade skips every other song (20 secs) when using Spotify

J
Userlevel 3

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???

I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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Best answer by Corry P 24 August 2023, 11:16

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32 replies

D

Crossfade works if you play a spotify playlist from Sonos. If you want to use Spotify with Sonos speakers and system, crossfade does not work. 

I understand that is an issue with Spotify, but it's a huge drag because the Sonos app is so archaic and not nearly as “dynamic,” as Spotify. 

As such, as the person wrote above, “save the house dj.”

To have 6 speakers throughout a space, and such a dodgy, glitchy interface, is just disproportionate and disappointing. 

I contacted the “Ceo,” email, but the response is not much of a response.  They don't seem to be bothered by this. 

Airgetlam

This feature would be utilized and implemented by Spotify. The Sonos API already supports the data, you should be asking Spotify when they’ll be adding it. 

Bruce
I

I have undated to version 16.1 for both my Sosos Roam speaker as well as my 2 Gen 1 speakers .

I finally synced them all up and discovered that the CROSSFADE option will only work when using the Bluetooth feature on the Roam speaker only.

This is sooo disappointing to not be able to use the Spotify Music app with the Sonos CROSSFADE option.

Love everything about the Sonos product, but the inability to CROSSFADE when bumping a Spotify playlist is an party killer for sure!

COME ON MAN!

Is there any future hope or fix for this?

SOMEBODY PLEASE SAVE THE HOUSE DJ

Jamie A
Userlevel 7
Badge +16

Hi @Debbs500,

I’ve just tested on my system by playing a Spotify playlist through the Sonos app and crossfade is working for me after turning it on. The only time it didn’t work was when I skipped to the last five or so seconds of the song but leaving the playlist to run through without any interference from me didn’t have any issues with crossfade.

I’ve not seen the message about crossfade being successful before, but if you’re playing from the Sonos app then you shouldn’t have any issues. If you are, make sure that the Sonos app is updated through your relevant app store and that the Sonos system itself is updated through the Sonos app. As with Corry’s post above, if you’re still experience issues, please reach out to our support team.

I hope this helps!

D

Spotify crossfade will work on Sonos if you play through Airplay.  Personally I find Airplay to be maddening.  So now I have 6 speakers, a dance party coming up...The Spotify interface is more dynamic to manage, but since the crossfade won’t work, I’m using the Sonos Controller. The crossfade is not really working, it goes in and out.   What exactly does it mean this mean? “f Spotify tracks are included in a SONOS Playlist, crossfade is successful.”

 

I’ve built all my playlists in Spotify, playing them from Sonos - should that mean the crossfade will work?

 

So much technology, so much limitation.  Any wisdoms?

J
Userlevel 2
Badge +2

Maybe I’m missing something but this doesn’t seem to be fixed at all, I’m on 15.10 but its still disabled?

 

Corry P
Userlevel 7
Badge +18

Hi @jsimmy et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
T
Userlevel 1

Hi, just updated my Sonos system to 15.7 an hour ago and so far I have not experienced the Spotify crossfade issue from Sonos.

Don’t know if I’m just lucky for now, I’ll keep playing Spotify playlists on crossfade...

 

Toni

Airgetlam

Likely because they have a company policy not to point fingers at their partners?

Bruce
G
Userlevel 2
Badge

Especially as it’s most likely a fix that Spotify has to do, since it’s not affecting other Sonos streams….which means the engineers at Sonos can’t do anything, they have to wait for Spotify to fix their servers. 

That’s fine but why can’t Sonos just say this is the problem and we are talking to Spotify!!!!!!

Airgetlam

It’s Spotify’s issue to fix, not Sonos’. If it was a Sonos issue, all streaming companies would be equally affected. 

Bruce
1

I’m going to move to another service, given Sonos does not appear to be taking this issue or feedback from their customers seriously. 

H

If Spotify tracks are included in a SONOS Playlist, crossfade is successful.

Thank you very much, you are a genius:)

buzz

If Spotify tracks are included in a SONOS Playlist, crossfade is successful.

U

It might be the case and probably true, and yet - there should be high interest on both sides to fix this issue, the fact that Spotify is accessible through Sonos points to some level of partnership - vague responses on Sonos end without any accountability over the end user experience is not acceptable for several months over such core functionality, that acts as a killer feature of this system is not accessible. Have them buffer and imlement crossfade on their servers if needed, just provide some sort of solution, or alternatively some ETA over permanent fix. And saying that providing ETA is not possible as it might be delayed is not a good answer.

 

I’m not assuming to know what’s the issue nor the solution, softwares will always have bugs, it’s how they manage or actively push towards resolution it and communicate about it, even if the root cause is in 3rd parties (and BTW, the fact that it works for all the other services other than Spotify doesn’t necessarily mean that the issue is on their end, who said that each integration is the same and exposes the same API?)

Airgetlam

As a software engineer, how do you propose that Sonos engineers get access to making changes on servers owned and managed by Spotify? Since it is working on every other streaming companies service, it seem obvious that the issue is not with the API that Sonos provides to everyone, but some sort of implementation or configuration that Spotify needs to do. 
 

I’ve never allowed external engineers code access to the servers in my company. Perhaps your experience is different.

Bruce
U

I recently bought my first Sonos product - Sonos Move - where my intentions were to create a while ecosystem of Sonos products after a lot of research.

The multiple software issues, where the crossfade skip over Spotify issue is the most prominent and serious one, as well as the route of actions taken and communication on your end over this issue is really disappointing. I would definitely consider before spending more money and vendor locking on Sonos products.

I’m a software engineer myself, I know for a fact you can and should provide better service for your customers.

Airgetlam

I’m not quite sure how you reached that conclusion from @Corry P ‘s post. You may want to re-read it. 

Bruce
C

soooo…. better to bury ones head in the sand and pretend the problem doesnt exist?

I have this too, its excrutiatingly frustrating for a music system not to be able to play music in a very simple format - come on sonos, sort yourselves out, take some accountability, give your customers a date and get the problem fixed.

Corry P
Userlevel 7
Badge +18

Hi @User232842 & @jsimmy 

No updates, I’m afraid - and there won’t be any until a fix is put in place. There never is - if we say something will be fixed by X date, and then fail to fix it by that date, it just causes more consternation.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
U

@corryp Do you have an update on this issue for us? It’s very annoying actual.

J
Userlevel 3

@corryp is this a Spotify issue or a Sonos issue? And do you have any updates?

 

Cheers 

Airgetlam

Especially as it’s most likely a fix that Spotify has to do, since it’s not affecting other Sonos streams….which means the engineers at Sonos can’t do anything, they have to wait for Spotify to fix their servers. 

Bruce
J

Hi Corry P,

Every time you reply you state the obvious and not address the main issue. Not sure if you are a bot or just avoiding the problem. I’m not just a beginner user with Sonos products. I have tried every work around for months before I posted on this forum which I wanted to avoid. Please escalate this issue as you can see from other comments on the thread that you have many frustrated customers.

Thanks 

I’m beyond frustrated with this as well. This has been going on FAR too long. Dead air between songs is just ridiculous. This can’t be that hard of a problem to solve… and don’t give me that “Supply Chain Issues” excuse or some other BS. It was working in the past… now it’s not. Can’t be that hard to fix.

J
Userlevel 3

Hi Corry P,

Every time you reply you state the obvious and not address the main issue. Not sure if you are a bot or just avoiding the problem. I’m not just a beginner user with Sonos products. I have tried every work around for months before I posted on this forum which I wanted to avoid. Please escalate this issue as you can see from other comments on the thread that you have many frustrated customers.

Thanks 

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