For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.”
I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router.
Apple Music works fine. It’s only within the Sonos app that the error occurs. Please help. Family account if that matters, and both users experience this.
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Hi
Would it be possible to perform a full network refresh? You can do this by rebooting your router (turning it off for about 15 seconds before turning back on), followed by rebooting each Sonos speaker when the network is back online. Let us know if this helps!
This is unsuccessful. This happens on all of my controllers (Mac, iPhone, iPad).
Nothing has changed since the ‘My Music’ function was working some months ago.
I’ve just submitted diagnostics if you can help. 1725287185
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Hi @gravityattracts.
Thanks for reaching out and welcome to the community! We’d be glad to help.
Commonly this comes as a result of wireless interference, this article will help you reduce wireless interference around your Sonos products.
If you are using a local WiFi network with more than one WiFi hub or access point, I recommend that you can try to switch your system toSonosNet by wiring just one standalone Sonos device to your primary WiFi hub or router, that begins the WiFi network. Attempt music playback, or any other activity to Sonos that was previously failing, and see if the problem will be resolved.
Let us know how it goes.
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