Anyone else having very small skips with Apple Music on 15.2.1? Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song
Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…
Best answer by Sotiris C.
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I’d still recommend calling Sonos Support. There is no guaranty that the Forum moderators will be able to look at, and respond to your diagnostic.
Diagnostics number ***********
Moderation Edit: Diagnostics number recorded and removed.
Help is always available. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Same issue here. Sonos Connect:amp ZP120 with two passive speakers.
Takes for ages to start playing, to change volume and sometimes songs just stop playing all of a sudden.
Network is the same that allows to watch 4K movies without issues.
Any help available?
Been having the same issue for months. Other music services do not have this issue, including the likes of Qobuz, Tidal and Deezer that stream in higher quality.
Seems like it can’t be a very widespread problem or else we’d see a lot more reports of it. But after doing loads of troubleshooting I’m confident that my gigabit FTTP internet and strong Eero Pro 6 network are not to blame. I’ve spent ages trying different network and Sonos configurations, but for now I’ve given up. I’ll check Apple Music every now and then when I can claim a free trial, but in the meantime I’ll just use something else.
I think it’s an issue on Apple’s side, but I can’t explain why more people don’t encounter it.
i’m having the same issue. only with Apple Music. Glitchy / skipping play back when playing from my Apple TV to my sonos ray via fibre optic and using sonos controller to turn on other speakers.
The network most of us speak of is not the one between your modem/router and the outside world, but instead the one between the router and the speakers, which is a much more difficult number to pin down, for throughput. And certainly your experiences point to an issue in the controller communicating with the speakers, so at the least, I’d recommend powering down your Sonos, and then rebooting your router. Once the router has come back up, plug back in your Sonos, and see if the delay on commands is still there.
If it is, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I’m having the same issue. It’s also very unresponsive to any volume adjustment from the app. It takes 5 to 15 seconds to respond after i make a volume adjustment. It’s getting worse and worse. I have a very fast fiber connection so it’s not a network issue.
Apple Music still skipping, not network related at all.
I’ve had this issue ever since the Era300’s were added to my system and the associated 15.3 (I think) software update. I don’t believe it’s network related (everyone’s first place to point the finger) as I’ve now added the same playlists to my Spotify account and (so far) not had a single issue when using the Spotify service, so as far as I can tell it’s Apple / Sonos related, not my set up.
Just to add that I’ve since switched to Tidal as I wasn’t happy with the quality of Spotify, and haven’t had a single skip in the past month of using it, so definitely not network related.
Maybe start a new thread?
Whenever my Roam disconnects, I have to power it down and restart it. Hold down the button on the back until it powers off, then restart it by holding in the same button.
Thanks for not helping at all
While Listening To Music, My Sonos Roam randomly dropped off again using Airplay, I can’t re connect it to the Sonos app and nobody from Sonos tech support here in Mexico can assist me. Confirmation Number: 1 0 9 6 6 5 3 5 9 9
So, then it seems some kind of software glitches, if it’s wired it should work Pretty stable and entirely errors Free
Most of my speakers are wired. Doesn’t seem to be related to wireless. I have 4 access points in my house and gigabit Ethernet in every room. Pretty good WiFi 6 coverage everywhere.
That’s weird, perhaps there is some random wireless interference in your area
No I didn’t. FWIW, I listened to about 4 hrs of Apple Music this weekend and it never skipped once. Very erratic.
@tg1. I know, this is so unreliable. Did you factory reset it?
Roam is another story all together. It drops off the WiFi for me several times a week and I have to reboot it.
No resolution at all, I had to factory reset my Sonos Roam over, and over, and over again because my Internet connection works absolutely fine for everything else, it just my Sonos Roam the only one that is unrreliable here, has unstability issues and music stoppages even with the most robust Wi-Fi of the world, this is appalling
Music just stopped; Unable to play 'Good 4 Me'. The song was not encoded correctly.
OMG, Here we go again Sonos!
confirmation number: 1 9 1 6 8 3 5 7 0 4
I never submitted a report. Didn’t have the time to deal with it and was hoping Sonos addressed whatever was causing it.
Did you find any solution? Happens the same for me using my Sonos Roam with Apple Music in the Sonos App, songs skip a bit and it’s very, very slow to load a song or says the Connection to Apple Music was lost, is not my internet connection because Apple Music on my iPhone or using Airplay works fine, and I’ve tried everything, from reinstalling both apps, re authorizing the service in the Sonos app to rebooting all my network equipment, but, as always, all to no avail. very infuriating to have these connectivity issues every time I want to listen to music on my Sonos Roam
So, what did Sonos say, when you followed the instructions above, and submitted a diagnostic and called in?
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