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Apple Music content is missing from Albums.

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74 replies

R

A new problem has arisen today. My entire Apple Music library is no longer able to be played on the Sonos System. Before, I could locate music and play it, but now Sonos will not play anything from Apple Music and I get the message, “unable to add songs to the queue” when I select a playlist or album. This appears to be going from bad to worse.

Paul A
Userlevel 6
Badge +17

Hi @m1maj.

Thanks for the detailed and immediate response.

If the crashing issue is not by any means related to Apple music, I would suggest removing Apple music as a music service from the Sonos app and test using other music services to see if the Sonos app still crashes. If it does, I would recommend uninstalling the Sonos app and download the Sonos app directly from our website through this link. Once the Sonos app has been re-installed, try to test if it still crashes. 

Please let us know how it goes. We are always here to help out.

Thanks,

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Dave23
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I have this problem too. In Apple Music/My Music I can see full contents in artist, songs and compilation lists, but not in albums. I just see ‘no selections are available’. This seems to coincide with the switch to S2. The album list is how I browse (doing a search for an album name is not a satisfactory option).

Please advise when this will be fixed.

M

I have the same problem. I’d like to subscribe to the thread but it’s not at clear how to do that. 
 

how do you subscribe to a thread?

Airgetlam

I have the same problem. I’d like to subscribe to the thread but it’s not at clear how to do that. 
 

how do you subscribe to a thread?

On the first post in the thread, there’s a ‘add to favorites’ that you would click on. 

Bruce
M

Thanks. 

Add to Favorites only appears if you’ve logged in - which does make sense, I guess.

Airgetlam

Ah, yes. Hard to subscribe if the forum doesn’t know who you are ;)

Bruce
Paul A
Userlevel 6
Badge +17

Hi @m1maj. 

Thanks for the feedback and immediate response.

This is an ongoing bug issue that was already reported to our engineering team. As per my statement being a feature request concern, just to set everything clear, reporting to our engineering team includes bug issues, feature requests, and bugs on a recent update. This topic is a known issue that has been forwarded to our engineering team for investigation. his thread will be updated once the bug issue has been addressed and the same information would be posted on our announcement topic. 

Thanks for calling it out.

Please let subscribe to this thread for updates. We are always here to help out.

Thanks.

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Paul A
Userlevel 6
Badge +17

Hi @Simon M.

Welcome to the Sonos community and thanks for reaching out.

Just to set your expectation, I would suggest subscribing to this thread and our announcement topic for any feature releases, bug fixes, and updates. This thread will be updated once the feature request has been addressed and the same information would be posted on our announcement topic.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

 

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Esclarmonde
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I have this problem too - the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing.

I have subscribed - waiting on a fix.

M
Userlevel 3
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You must be new around here? Apple really don’t give a rip about proper Sonos support, they just keep their SMAPI service running and are seldom responsive to any requests to fix things.

 

If it’s known to be an Apple bug, fair enough. I think this is the first time anybody has suggested that.

I can certainly see how missing albums from the list could be an Apple problem. It’s a bit harder to see how the mis-sorting into alphabetic sections could be Apple’s fault, as I’d expect that to be a presentation issue handled by the Sonos code.

Paul A
Userlevel 6
Badge +17

Hi @m1maj.

Thanks for the feedback and immediate response.

We do not have any updates on the progress of the investigation but rest assured that everything is being taken care of. This investigation is not solely focused on Sonos alone but also involves our music partners as a whole. I would also like to thank you for your patience and understanding on this situation. this topic will be updated as soon as the bug issue has been addressed.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

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P

Latest Sonos app update 12.1 seems to have fixed it! 

M

Yep I have the same issue. Half my albums are gone and I always used the album feature as it’s convenient. Also my artists list has now decided to do the same thing and the sorting of artists alphabetically is all wrong

G

I also have this problem.  The My Music > Albums path only shows a fraction of the albums I have uploaded - 80/1,345.  This means browsing for an album is impossible.

The problem is the same on iOS (iPhone & iPad) and MacOS.  Browsing using Artists is OK - though I haven’t counted every Artist/Album combination!  I’ve recently ‘upgraded’ to the SONOS S2 apps.

 

Hopeful for a resolution quickly as this is the main way that I play my music using my SONOS Connect and my Hi-Fi system.

P

Exactly the same issue as described all happened with s2 update

M
Userlevel 2
Badge +3

I also have the same problem. Within Sonos, my albums (Apple Music) shows only 3 albums. It used to show all of them. Will subscribe & hope for a fix. Thanks

D

I have the same issue. I only have two sonos ones. On all controllers (mac / ipad / iphone)  I only see the same subset of the albums in my apple music library. In the Sonos app I see 84 albums, while I have 630 albums in my apple music library.

 

Two strange thing:

  1. The albums are showing when I go from apple music → My Music → Artist. When I select an artist, I see all the albums from that artist that are in my apple music library (cloud). When browsing via my Music → Albums, a lot of these albums are missing.
  2. When  browsing by artist or by album or by number. The letter dividers are wrong.

Hope this is solved soon.

S
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Same here, also removed Apple Music account and reauthorized but same thing. I really wish this isfixed, thanks.

Paul A
Userlevel 6
Badge +17

Hi @douweh.

Welcome to the Sonos community. Thanks for reaching out to us.

Please be guided of the post above and let me know if you still have further questions or concerns. We are always here to help out.

Thanks,

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R

No response to date to this issue.

M
Userlevel 3
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I recommend to use search for the particular Album within Apple Music-> My Music -> on Sonos.

 

Thanks, that does seem to work, but often the simple alphabetic list is more convenient. I am usually looking for classical music albums, where searching often brings up many different versions of the same work. I’ve got used to just looking down a list of familiar album titles.

The fact that search works seems to suggest that the list of albums in the library is being picked up correctly from Apple, but just being displayed wrongly.

 

I will be morethan happy to report this to our engineering team for collation.

 

Thank you, please do.  As I said, this facility used to work perfectly and has only recently gone wrong, so presumably a bug has crept in somewhere.

 

 

P

Why is there still no reply from Sonos?   Are they inefficient or just struggling to change their app or maybe they can’t be bothered? Whatever the reason for their silence, good customer relations demands they tell what is going on.

M
Userlevel 2
Badge +3

To me the solution is simple. If Apple broke the Sonos app, then Sonos should remedy that for their customers. Sonos programmers are every bit as smart as the guys at Apple. They can fix the issues, I’m certain. All Sonos need to is call Apple and ask if that’s ok, I can’t see why Apple would mind. Would this be a resolve?

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