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Access is denied when trying to play Audible book

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45 replies

J

Same problem for me. Was working fine yesterday. I’ve reauthorised audible via sonos. Also deinstalled and reinstalled it. Still same issue.

audbile works fine through its own app- so not an account or audible issue. Seems specific via sonos

R

Since we downloaded MAC OS 10.15.7 we are unable to listen to Audible on Sonos.  We get an error message that says “Unable to access Audible.  Access is denied.”  Can you please help with this?

We ran a diagnostic program.  The diagnostic code is 1289885642.

Thanks Robert Powell

E

same here, thank goodness its not just me, although ive been having IT issues all day. 

hope its resolved soon as missing my bedtime story.. hope its not an S1 issue..

Krishma M
Userlevel 5
Badge +13

Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

We and the community are always here to help.

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R

Same here. All the Audible books in the list are ‘access denied’. I have reauthorized Audible and it works fine on the app on my phone. I’m getting more than a little fed up with this kind of glitch -- most days we have a problem of one kind or another with Sonos.

D

Same problem. Worked early today. All books now say Access Denied, despite re-authorising Audible on Sonos successfully. 

J

Same problem.   All books access denied.  Have also re

G

I've just started getting the same problem this evening. Worked earlier today. I wonder what has changed?! 

G

Yes but that doesn't explain why it works fine using audible. It's just a problem when trying to play on Sonos. 

D

I’ve tweeted the @SonosSupport team, and a number of other folks on the same thread have said they are having the same issue.

D

Mine has been doing the same for last week or so.  Annoying when pay so much for audible books.

T

Same here I just came to open an issue but saw yours so adding my 2c. Reauthorized, switched to Ethernet from wifi, still same.

W

Same here

 

B

I am getting the same problem since about 1 hour. It worked fine this morning. Tried to reauthorize the account, restart the WIFI, restart all apps. It works fine directly from the audible app, but not via SONOS.

B
Userlevel 2

Same here. Unable to put a 9 year old to bed with his favourite Harry Potter. Audible plays fine via other clients (iOS), so the Audible API is up. Sonos has been re-authorised to Audible, I’ve removed the Audible service from my Sonos app and re-added it. None of that works.

Based on the error message “Unable to play XXX - access is denied” my guess is that Sonos is failing to authenticate properly against the Audible API.

Airgetlam

Seems reasonable. Since there hasn’t been a change on the Sonos side of things, have you contacted Amazon/Audible?

Bruce
T

Actually for me it plays for a couple of minutes and then stops and show access denied and cannot start again, then after some time/app restarts it starts and basically same happens

O

Same issue here. Tried reconnecting service but no joy. Plays fone on my app just won't talk to sonos. Yet i can see it on the sonos app. It just won't allow access.

C
Userlevel 2

Also having the same issue. Diagnostic number is here 802047834

C

Well, it's working now, which is great.

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