"Your Sonos System Not Found" after it was already connected and playing

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61 replies

K
Used Sonos this morning. Came back this evening. No connection. Trying to set up a new connection since it won't recognize the old one...no dice.
Do I have to have an additional Ethernet cable to plug into the sonos
Ryan S
Userlevel 7
Badge +26
Used Sonos this morning. Came back this evening. No connection. Trying to set up a new connection since it won't recognize the old one...no dice.
Hey Brad,

Looks like you have an incident with our support team already open and under review, they'll be in touch soon. We'll be happy to help getting your system up and running again if you'd like a hand, just let them know.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
B
Used Sonos this morning. Came back this evening. No connection. Trying to set up a new connection since it won't recognize the old one...no dice.
I have used my system for 2 years no problems.  The last 4 weeks have been crap.  The windows controller can't find it, the iphone and ipad apps cant find it, and quite frankly, your suggestions in this thread and others are crap.  That Bose system is looking pretty good right about now.  You guys had better figure this shit out before you start losing customers.

Signed,
"I've spent over $1000 on a very frustrating and incompetent system."
Ryan S
Userlevel 7
Badge +26
Used Sonos this morning. Came back this evening. No connection. Trying to set up a new connection since it won't recognize the old one...no dice.
There are some great suggestions to try here, including a guided assistance to get this up and running. Checking the network and that Sonos is still connected to it are a great start.

Also, we don't recommend going through the New Connection option as it'll reset your Sonos components. If finding an existing setup doesn't work, there are some great steps before trying to reinstall everything.

Let us know how it's going. If you're still having trouble and need a hand quick, you can always give us a call.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
U
Used Sonos this morning. Came back this evening. No connection. Trying to set up a new connection since it won't recognize the old one...no dice.
M
I have the same issue.  No change in configuration except Sonos software update and mac Yosemite.  A computer reboot helps the system get recognized again by remote controller.
T
I give up!

When I first set the system up it worked.  Now NONE of the controllers will connect "Your SONOS System was not found".  So, I reset the controller - connect to my existing system, although I have to press the buttons on the nearest device for it to find anything, but it does eventually say you are connected.  click "done" and guess what?

"your SONOS system was not found"

I thought this system was supposed to be easy to set up and use!  I have a pair of play 1s in the kitchen both running wirelessly and a bridge connected to my router (in the room directly above).  I also have a Play 3.  I have tried connecting it using wireless, but it can't be found even in the room next door (very thick stone walls) so I have connected it using devolo home plugs.

It worked - for about half a song - then the whole lot fell over again!

I have tried reserving IP addresses on my router for each of the SONOS units, but that doesn't seem to make any difference.

I still have a Connect in its box which I was planning to use in my lounge (even more stone walls away!) but frankly I think I'll just box the whole lot back up again and take it back.

I've spent the thick end of £1000 and what a waste of money!


Ryan, thanks.

It appears to me that the Play 3 (connected through Devolo home plug) is what's causing the issue, as when I disconnect it, the two play 1s seem to work ok in the kitchen.  Whilst this is positive, it does kind of defeat the object of investing in the sonos kit if I cannot extend it to other rooms.  I could achieve the same effect in my kitchen for about 10% of the cost of two play 1s.

I will take up your offer of live support as soon as I get back home this afternoon and hopefully they will be able to help me get the whole system working and stable.  If they can't I will have to return all of the Sonos equipment.  I have read that Sonos have an excellent returns policy, lets hope we do not have to put that to the test.

Tim
Ryan S
Userlevel 7
Badge +26
I give up!

When I first set the system up it worked.  Now NONE of the controllers will connect "Your SONOS System was not found".  So, I reset the controller - connect to my existing system, although I have to press the buttons on the nearest device for it to find anything, but it does eventually say you are connected.  click "done" and guess what?

"your SONOS system was not found"

I thought this system was supposed to be easy to set up and use!  I have a pair of play 1s in the kitchen both running wirelessly and a bridge connected to my router (in the room directly above).  I also have a Play 3.  I have tried connecting it using wireless, but it can't be found even in the room next door (very thick stone walls) so I have connected it using devolo home plugs.

It worked - for about half a song - then the whole lot fell over again!

I have tried reserving IP addresses on my router for each of the SONOS units, but that doesn't seem to make any difference.

I still have a Connect in its box which I was planning to use in my lounge (even more stone walls away!) but frankly I think I'll just box the whole lot back up again and take it back.

I've spent the thick end of £1000 and what a waste of money!


Hi Tim,

If you'd like a hand we're happy to help. Looks like Chris and TH3 DAVESTAT0R were helping you in a different thread. I can assist there too if you'd like some more help.

We'd be happy to help over the phone too if you'd like a technician to work with you live. You can give us a call on our support line here.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
T
I give up!

When I first set the system up it worked.  Now NONE of the controllers will connect "Your SONOS System was not found".  So, I reset the controller - connect to my existing system, although I have to press the buttons on the nearest device for it to find anything, but it does eventually say you are connected.  click "done" and guess what?

"your SONOS system was not found"

I thought this system was supposed to be easy to set up and use!  I have a pair of play 1s in the kitchen both running wirelessly and a bridge connected to my router (in the room directly above).  I also have a Play 3.  I have tried connecting it using wireless, but it can't be found even in the room next door (very thick stone walls) so I have connected it using devolo home plugs.

It worked - for about half a song - then the whole lot fell over again!

I have tried reserving IP addresses on my router for each of the SONOS units, but that doesn't seem to make any difference.

I still have a Connect in its box which I was planning to use in my lounge (even more stone walls away!) but frankly I think I'll just box the whole lot back up again and take it back.

I've spent the thick end of £1000 and what a waste of money!
H
Thanks Ryan.  The unplug and restart seems to have worked today.
Ryan S
Userlevel 7
Badge +26
Hi Howie,

This thread has some great steps to start with for troubleshooting that problem. Likely your wired Sonos component is losing connection to the network, or your wireless devices are getting disconnected for some reason. 

If you're still having trouble, can you please submit a diagnostic and reply back with your confirmation number?

Thanks
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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