I have set up my Sonos system, 2 paired play 1s and 1 Sonos One, with a 4 G Router. Everything works as it used to on the telephone wire router except Amazon Music.
I have deleted and re-installed Amazon Music but the result is the same.
e.g. I can search for an artist, display albums etc. But can’t display the contents or play individual songs. Other music providers like TuneIn are working.
how do I get Amazon music to set up and play on a 4g router
Ken, thank you
They are exact examples of what I am seeing and your description that the mobile network is somehow holding up the connection correctly summarises what I was trying to say about being able to talk to Amazon but it not being able to talk back.
As you say it can be intermittent and is definitely related to volume.
For example if an artist only has one song on Amazon then that song will display and I can play it. But if they have one album I will get the album but will no be able to display or play the individual tracks. Where as in the case of say The Beatles there are a number of albums I will only se the existence of the artist and not even see the albums or tracks. It’s like I can only access the highest common factor of any list.
I am getting about 18 Mbps upload and download with 4g which is at least 8 Mbps quicker than the speed I get with the landline connection for download and 15 Mbps faster than the upload. I was rather expecting a better performance than a worse one
Thank you for all your help and I am at least happy that someone else has now seen the same or similar issues. Interesting Deezer works too.
i will let you know what Huawei have to say tomorrow but I am not holding my breath.
im having the exact same problem, but all i have is more mystery.
i had a similar setup with a 4g router, sonos and amazon music was working fine but when i got a new contract they sent a new sim card. When i use this new sim card in the router i cannot browse amazon music either.
three says its not them
amazon says its not them
sonos i cant get through to?
grrrr
Indeed, establishing an ‘owner’ for these type of issues can be a problem in itself, but maybe something can be established from the diagnostic reports.. you might just to need to post your diagnostic references back here and contact Sonos Customer Care direct for them to get examined. My report and screenshots too, from earlier, may assist.
I would have thought this issue however likely lies with Amazon and/or the 3-Network .. so when I get a chance, I will try my mobile as a WiFi hotspot with the EE network to see if that makes any difference.
im having the exact same problem, but all i have is more mystery.
i had a similar setup with a 4g router, sonos and amazon music was working fine but when i got a new contract they sent a new sim card. When i use this new sim card in the router i cannot browse amazon music either.
three says its not them
amazon says its not them
sonos i cant get through to?
grrrr
One would not have expected this to make a difference. Is this a change of mobile internet provider?
Have you tried the universal IT solution - turn it off and on again. The router and Sonos, I mean.
Can you play internet radio?
It may be worth changing DNS servers to Google Public DNS.
same provider three, just new contract and new sim card
still got the old sim as the contracts are overlapping until the end of the month and when i put that in the router it works perfectly.
new sim unable to browse music on amazon, and it loks like heart radio too
Ken
thank you for the update. You have done a huge amount to satisfy me that it is not something I was doing wrong. After conversations with both Three and Huawei today they also arrive at the same conclusion that the problem lies somewhere between SONOS and Amazon. The fact that the native Amazon App works drives them to be more suspicious of SONOS; I am also aware that this is also something to do with the suspicion of the unknown.
I am not quite sure where this leaves me but I think without confidence that I will get a solution soon then the 4G router will have to go back.
Ken
thank you for the update. You have done a huge amount to satisfy me that it is not something I was doing wrong. After conversations with both Three and Huawei today they also arrive at the same conclusion that the problem lies somewhere between SONOS and Amazon. The fact that the native Amazon App works drives them to be more suspicious of SONOS; I am also aware that this is also something to do with the suspicion of the unknown.
I am not quite sure where this leaves me but I think without confidence that I will get a solution soon then the 4G router will have to go back.
The Amazon Music service in the Sonos App is actually not the responsibility of Sonos, at least that’s my understanding. Amazon developers would be responsible for implementing their own service here. I think Sonos just provide the tools and service for the implementation.
Ideally the matter needs bringing to the attention of Sonos customer care who will likely pass the information along to the relevant Amazon team. There is one issue however and that is I’m not entirely sure that mobile internet connections, or WiFi hotspots, are ‘officially’ supported in this case, albeit that these connections often still do work for most things.
As long as the situation here perhaps gets highlighted to the right people, I guess that’s as much as we can perhaps do at this moment in time. Obviously it’s not a major sticking point in my own case, as my home (wired) internet here is fine and I can use Deezer when travelling,
However it is perhaps a little more important in your case, that’s if you are thinking of using the 4G router as a faster and more permanent solution for your Home setup.
Although it makes no logical sense, you might also try uninstalling Amazon music from Sonos, reboot router with new sim, then re-add Amazon Music.
+3
Hi. I only just spotted this post having raised a similar query myself on the forum - https://en.community.sonos.com/music-services-and-sources-228994/amazon-music-unlimited-issue-unable-to-browse-music-6843443
I spent some time with a v helpful Sonos support person on the phone yesterday. I also have a Huawei B535 and use Three for my 4G home broadband. I have been unable to use Amazon Music Unlimited recently. There are quick hacks that can be used on the router to enable DNS changes, but this did not solve the problem when we tried using Google’s public DNS.
I ran Amazon Music successfully for months and months. I actually have an annual subscription with only one month left to run. I still have albums and playlists from Amazon Music saved to My Sonos that I used many times in the past - but now they don’t work. Very occasionally an artist search will return results, and less often an album will actually play, but 95% of the time it will fail. The album art is actually populated on My Sonos, but the albums won’t play. If I remove my Amazon account, the album art disappears (grey broken link symbol) and when I add my account again the album art reappears.
Conclusion…. something changed, most likely at Amazon’s end, a few weeks or months ago.
Everything else works fine. Sonos Radio, Spotify (free account), my local music library.
OP - what did you decide to do in the end?
That solution still works.
I did start to get a problem where on of the stereo pairs could not be identified. E.g. it showed as (L + ?) It looks like although it was part of the network for some reason it re attached itself to the old WiFi which was still switched on. One or the other of the stereo pair play 1,s keeps dong this but if I turn of the old WiFIi everything seems to stay stable. Bizarrely it’s not always the same one e.g. it showed as (?+R).
I am also never quite sure if I am in a WiFi network or a stand alone Apple Play network. But for now I am happy that it works.
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