Unable to connect to Sonos player/Music stops

Hi Sonos,
I am having constant issue with audio quality and skipping songs. I have Sonos Connect and 2 Sonos Connect Amp. My diagnostic information is: 6531456.

I get error codes 1001 and 1002 very, very often trying to play back from Spotify or even from local music on my phone. I have tried to change the channel number in the router per your recommendations and that still does not improve/fix the issue.

Thanks !
what you are suffering is an address error as this cannot find the song
What this means I think you have a nass drive with your music stored on you will need to change music's address as it has come from iTunes this is where the problem lies four example
Locationfile:///Public/Shared Music/Music/Swedish
%20House%20Mafia%20Feat%20Pharrell/Now%2076%20-%20CD2/11%20One%20(Your%20Name).mp3
This is what you would have to change for your system

Good day ladies and gentlemen
The problems you are suffering from is what I had in the early days of sonos
Problems your suffering
Skipping tracks
Speakers not responding
Network problems

Here is your answer and it is quite easy
You'll need to go back to basics and forget about your system I installed ubiquity wireless repeaters for my wi-Fi network this must be seamless connectionhttps ://www.ubnt.com/unifi/unifi-ap-ac-pro/ admittedly not cheap but worth every penny
Once the Wi-Fi network is sorted out you will find the speakers Will interact better and will have more control
The next thing that's why done was to put all my music onto and Ness Drive which is running
https://www.google.co.uk/aclk?sa=L&ai=DChcSEwi8492H44bUAhUPEhsKHXC7AucYABAAGgJ3bA&sig=AOD64_3V9mxIAqeHvMIrsch8-E1aXk-Nng&q=&ved=0ahUKEwif7daH44bUAhXHCcAKHfPFDokQ0QwIXA&adurl=

Once you have this sorted out you would have wonderful system up and working
I absolutely adore my system
Good luck

[quote=Andy B]Hey TheP33j - thanks for posting the diagnostic number. Taking a look at its readings I can see the error with playback is from Apple Music, do other music services have playback issues as well?

Did you try changing the router to multiple channels (1, 6, 11) or just from what it was on to channel 1?

As there is a room named Nursery, do you possibly have any baby monitors in the household? Depending on the brand, some of them can really jam the 2.4ghz spectrum with interference.[/quote

Hey And-B!
I spoke to one of your associates yesterday for about 45 mins total. We tested a whole host of things to try and correct the error. Eventually the error resolved itself once I got onto Channel 6 and moved the router! I've also been told that if this happens in the future, that hard wiring my Playbar will allow it to master to the other 4 units from a more secure stream source, which should alleviate this happening again.

Thanks for replying!

Sonos will play 2-4 songs only, then stop. Attempts to press play or ffwd to the next track are met with "Unable to connect to Sonos player".

Have switched channels on my router as instructed earlier in this thread.

PLEASE HELP.
These flow interruptions are KILLING MY SPRING CLEANING VIBES.

# 7420920

Hi Sonos,
I am having constant issue with audio quality and skipping songs. I have Sonos Connect and 2 Sonos Connect Amp. My diagnostic information is: 6531456.

I get error codes 1001 and 1002 very, very often trying to play back from Spotify or even from local music on my phone. I have tried to change the channel number in the router per your recommendations and that still does not improve/fix the issue.

Thanks !

Hi raldrey,

Your speakers are losing connection to your wireless network from time to time. This could be due to the extended network nearby which is on the same channel as your main network. Please try to change the wireless channel on your extended network to 6 or 11 and see if that helps.

Connect amp, living room 2, keeps dropping out diagnostic 6368920

Having trouble connecting to one of my Sonos 3. Diagnostic # 6343524

Sonos connect amp is hardwired with Ethernet and has worked flawlessly over these few years. As of a few days ago , it vanished and when power recycled it shows up but cannot connect to any music or radio . Have submitted Diagnostics #6321435.
Please Help!

I'm running a Mac Book Pro with OS X 10.10.5.

I just setup a system and tried to connect my local iTunes music folder. Based on the vague instructions, I went into Preferences>Sharing and clicking on "file sharing", and it still failed several times prompting the dialog "unable to connect to folder...".

I restarted Sonos and relaunched Finder still with no success.

I did gain success when I went into the Folder's info panel and activated the "Shared Folder" setting. (selecting the folder and then pressing command+i of File>Get Info). I did this to the parent and two nested folders that contain the music, but I'm not totally sure if you need to just do this to the parent and/or the child directories as well - I happen to do it for all of my relative directories.

Then it took a long time for the library to be added. My library is over 180GB, and I just let it run overnight. I'm not sure how long it actually took, but over an hour.

additional note: I did this to have access to my personal library of music, but also to play audio books downloaded from Audible and added to my iTunes library. Unfortunately, the audio book from Audible did not show up, I searched genre>Audio Books, by artist (author), by song/book title, and I cannot find it anywhere in my library. It is definitely in my iTunes library and I checked the directory inside the library location. But it is not showing up in Sonos.

Hi Edward - thanks for checking my latest logs and letting me know there is still some serious interference! It is definitely much better now with the streaming services (very few dropouts and no more disconnections from my Connect component in the Controller app). The only major issue left is constant dropouts with my USB connected harddrive to my Airport Extreme router on the network. I continue to get the following errors:

"Unable to play '***' - the connection to //EXTERNAL_HD was lost."
"Unable to play '***' - network connection speed insufficient to maintain playback buffer."

I have tried 2 different USB harddrives connected to that router, each giving me the above issues. I'm considering just using the music library on my computer itself instead, but not sure if that will make a difference (it may). I was hoping to use the external harddrive so that it's not reliant on my computer being on all the time in order for SONOS to play my FLAC/mp3 music files. I will use the telephone support as suggested above. Thanks again.

Hello, I'm having trouble connecting only with my iPhone controller. I have no problems connecting with my PC. My phone is on the same network as my PC and connects intermittently. The problems started about a week ago and have not improved, even with the latest update to the app on my iPhone on 2/17.

I've tried resetting the controller on my iPhone as well as deleting/re-installing the app.

The diagnostic is: 5482996

Hi, TallMark, I think you would benefit from the advice given to other users throughout the course of this thread. The issue at the moment appears to be that your SONOS system is occupying the same channel as your main router, or the same channel as a neighbouring network. A quick login to your router would clarify this, as well as a few brief moments on a channel scanner App. There are free ones out there though I cannot advise which to use.
If it is the case that you have some channel clashes happening, you need to select an independent channel for each- the SONOS and the router. Please let me know if this helps.

Hello, I'm having trouble connecting only with my iPhone controller. I have no problems connecting with my PC. My phone is on the same network as my PC and connects intermittently. The problems started about a week ago and have not improved, even with the latest update to the app on my iPhone on 2/17.

I've tried resetting the controller on my iPhone as well as deleting/re-installing the app.

The diagnostic is: 5482996