Unable to connect to Sonos player/Music stops
I am having issues with my Sonos system that seems to have started after the latest update? It does not matter what device I use to control the system...PC based, tablet based, phone based, wired or wireless connectivity, and do have a bridge connected wired. The system has worked perfectly for two+ years and just started having issues recently. It starts fine but might “crossfade” midstream during a song or just stops, then may start again after a while or just stops and I see the error message "unable to connect to Sonos player"? I have rebooted my router and bridge a few times but nothing changes. The player may play for a few songs then start acting up or may play for longer. I have 4 Play 5 speakers, one Play 3 speaker, a Sonos Amp and the bridge, and was looking at adding the PlayBar, but am holding off for now. And after having enjoyed my Sonos system without issue for a few years, I was wondering if the latest update is causing the issues? I do not have any other issues related to my network and can play the same playlists through my PCs or tablets without any issues, as well as stream any media to my TVs without issue. Any ideas?
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Userlevel 1
+1
I changed the channel for AE to 1, and submitted 3 diagnostics: 5482095, 5482096, 5482099. Thanks.
Userlevel 3
+2
I tried checking the diagnostic, however, we're unable to open it. Seems there is still something going on, can you move the Airport Extreme from channel 11, try to submit 3 diagnostics after, hopefully, we will be able to open 1 of them.
Userlevel 1
+1
Hi - after doing the above steps, my new number is 5478617. Please note that my Airport Extreme router is set to 11 (I left it as is). Thanks.
Userlevel 4
+3
Hi Tim, please change the Sonos' wireless channel to 11, wait 10 minutes, and submit another diagnostics.
Userlevel 1
+1
Hi - I also have the same problem - I'm glad to see I'm not alone. #5475440
Thanks.
Thanks.
Userlevel 4
+3
Same problem. Diagnostic # 5420194
Userlevel 6
+3
I have the same problem as well... diagnostic # 5380527
Same problem here... diagnostic #4883919
Userlevel 7
+20
It sounds like there may be some wireless interference interrupting communication between your Sonos components. To determine if this is the case, and how to fix it, we would like to see some data from your Sonos system. Please send us a diagnostic report and reply here with the confirmation number: How to submit diagnostics.
Hi User981359,
I see some wireless interference on your system. This may well be the cause of the connection errors. Please try changing the wireless channel on which your Sonos system operates. Here's how to change the Sonos wireless channel.
Please let us know if this does not help.
It sounds like there may be some wireless interference interrupting communication between your Sonos components. To determine if this is the case, and how to fix it, we would like to see some data from your Sonos system. Please send us a diagnostic report and reply here with the confirmation number: How to submit diagnostics.
I have the same problem...4561158
Userlevel 7
+20
Hi Bob,
It sounds like there may be some wireless interference interrupting communication between your Sonos components. To determine if this is the case, and how to fix it, we would like to see some data from your Sonos system. Please send us a diagnostic report and reply here with the confirmation number: How to submit diagnostics.
It sounds like there may be some wireless interference interrupting communication between your Sonos components. To determine if this is the case, and how to fix it, we would like to see some data from your Sonos system. Please send us a diagnostic report and reply here with the confirmation number: How to submit diagnostics.
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