What a pathetic post!

Don’t wait weeks/months to add updates to return your ecosystem to what it was last week. Trust erodes quickly and is hard to earn back, especially when you need future consumer spending on new hardware or upgraded hardware to survive.

It takes “courage” to admit a mistake and make things right. It demonstrates you can be trusted as guardian to a value proposition and deserve consumers money and time invested in your products.

I own a gym and use Sonos to play all of our music from a local machine. The new Sonos app is really not acceptable. It's broken, and it's hurting our business. I would like to request that Sonos roll back this update and restore the previous version of the app.

This new app update is incredibly disappointing. The missing function that concerns me most is the ability to collate playing lists in My Sonos now called Sonos Favorites. The ability to create a personalized playlist from various streaming sources and then modify those playlists by adding and removing individual songs and combining various other playlists to make one playlist was a game changer for me and (IMHO) one of the very best features in the Sonos app. Please bring this feature back!!!!! 
 

If you are using iOS download SonoPad or Sonophone to get your system going again.

Sonos, please allow us to use the previous version of the Sonos app while the bugs in the current version are being worked out!  I’ve seen this request numerous times in many different forums so I know I’m not alone here.

Have you used the new app?  You are aware certainly that it performs far worse, is much less reliable and has more limited access than the predecessor.  You speak as though the people managing this public train wreck don’t actually use Sonos products.  You released something that is slower, buggier and more restricted and then print the above with a straight face?

I have one iPad that I caught prior to it updating and an Android phone that I was able to downgrade.  All iPhone users and my GF’s iPad are having to use the web interface or just give up.  Give us 16.1 back until you have a finished product.  My God do you people even know how to test?  We are screaming “help” and you shout back that you are courageous. 

This one keeps getting asked for and doesn’t seem to get a response or make the list of coming improvements.  This was probably my #1 hope for the update (yes, I’m simple), and was disappointed we didn’t see it.  I’d like to hear tomorrow what the plan is for this.

One can deliver a new app with not every feature in it.

But releasing an update with a major UI change and removing features by lack of time is a serious misstep.

Big UI changes will always be hard for the existing user base because the have to re-learn how to do things. But that’s a common reaction to change.

Removing features on the other hand, not by choice but because the delivery was rushed, is plain stupidity. That’s what beta versions are for! And giving no way to rollback to the previous version… Being on android it’s thankfully not a problem to do it against your will.

So let’s hope for you (and us) that you will learn from that bad decision.

Me, it has reinforced what I now know. Avoid any “intelligent” tech. It’s just shackles, giving power to the maker to f*ck you if it wants to do so. Stay on dumb interoperable tech, standards. The trill of novelty does not worth it.

Pathetic response. The CEO and the entire management team need to be fired. Complete arrogance from out of touch idiots

It is unacceptable to have to wait for functionality to return in June or later. I need my system to work again now. With current app, songs don’t queue, playlists don’t work, songs end abruptly. It’s a hot mess! 
 

You need to rerelease the previous version of the iOS app ASAP. 

The arrogance of Sonos, the lack of concern about customers geniune complaints is unbelievable.  Customers are practically begging you to please rollback the hot mess you created, but you still continue to ignore our plea. There are alternate devices out there that are ready to take your position in the market. You have yourselves to blame when customers leave in droves and new customers would not even touch your product.  Sort this out ASAP, our patience is running out. 

Simply put. Biggest piece of useless garbage.

The PM overseeing this project needs to question his/her ability. 
 

What is the threshold set to for rolling back that your change release management team agreed to?

Im absolutely shocked that we’re yet to get a proper acknowledgment of this issue, not just this half baked app that you had to rush into this financial year but to leave core functionality out, all while completely turning some setups completely useless and unusable is just so amazing. 
 

How long was QA (assuming you had it). What issues were brought up?

Transparency is probably your last hope of salvaging trust from this wreck of a release.

Pretty sure he is talking about the Physical buttons on your phone.  That worked with the previous app. 

Complete failure.

If I had released anything near bad during my career, I’d be shown the door.

But first, I’d roll back to previous version. Please do so. 

Wake up. Utter utter failure. I tried to be patient but must chime in.

Just discovered the app plays all my (Amazon so far) albums as stations! 

This change should be backed out until you are able to implement all of the features that would bring the new app to a “like for like” with the old (working) app.
At this point I have 14 speakers (17 if you count my Sub and 2 surrounds) that are not functioning properly.

Admit it: Your developers failed. There should have been a features list and test plan for each feature.

It is mind numbingly obvious that did not happen.

If you were not sure if features were being used, it would not have been hard to add some analytics to the existing app to prioritize features/development and then to notify users if those features were not going to be available on release.

We have had Sonos for almost 13 years and have never had the issues we have now. Why release an App when it's not ready and cannot offer all services for the day of release. Surely it would have been better to have delayed the launch until it was complete. Disappointed  

They get plenty of analytics. Check your firewall logs when you use or don’t use your device. Same when you load the apps. 
 

msmetrics.ws.sonos.com - calls back every 10minutes when you’re not using it. 
 

calls back approx every 2minutes when in use. 

As a fellow mobile developer I ask you - please hide the new version behind a feature flag (it seems it's been behind FF in previous version), or release the old app again along with publishing v80 as public beta. 

It seems that technology transition of the mobile app didn't go as planned. Maybe you should consult some flutter/mobile specialist to improve the start-up performance, offline capabilities, gestures handling etc. 

I can’t use my system! You new piece of crap app does not recognize it. Your chat told me to call and the wait is 2 hours. I have 6 useless products and can’t change my volume or play music. What a horrible experience and customer service. Fix the * app! 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The new app simply doesn’t work on my 2020 Android 11 version phone. It takes forever to boot and even if it does boot, it’s very unstable, crashes and the system is completely useless. I thought that my phone was too slow for the new “features” but soon realized it wasn’t just me.

I spent $$$$ on their products and that’s a total joke now.

I found a few articles saying how the interface is more modern and the app is much easier to use and faster. It’s mind boggling how money can buy you fake reviewers. 

Completely unacceptable by Sonos! Class action lawsuit and money back if not fixed very soon.   

I have deleted the new app and reinstalled the old one which is sooo much better than the 'improved' version. Let me know when you have scrapped this failed experiment. Ps. Auto update is firmly turned off!

New Sonos S2 app is a total disaster.

What were Sonos thinking? Why did they release this untested downgrade in the App Store?

The previous Sonos app on my iPad Pro had a nice full landscape Now Playing screen with the album art on the left and the Queue on the right of the same page, which highlighted the current song, had a scroll bar and an edit button to delete songs or rearrange the order. And the volume bar had a numerical value you could refer to when you changed volume up or down.
 

This disastrous update only allows a smaller now playing screen that pops up from the bottom into the middle of the screen with the album art and play/pause etc and another button to get to the Queue which just pops up over the top of it, again only in the centre of screen, wasting 2/3rds of your screen. The utterly useless Queue screen cannot have been tested on humans.

First of all, it always shows the first songs on your playlist regardless of which song you are actually playing. There is NO SCROLL !!!! The only way to find where you are in your playlist is to manually swipe with your finger/pencil so if your playlist is like most of mine around 1000 songs, it is virtually impossible unless you have all day. And even then, it immediately loses where you swiped to and lands you back at the top of your playlist every time you go back to the queue! There is no edit button to delete songs or rearrange them either.
 

Unreal, Sonos. What a total disaster. You need to fix this immediately. The now playing and Queue need to go back to being on the same screen. You need a numerical value on the volume slider. You need the Queue to show the song playing, not the top of the playlist and you need a scroll slider, an edit button to delete and rearrange. And rather than destroy the features of your app, you could try improving them… ie why not show what number track in your playlist you are playing? eg Track 342 out of 1098.

Otherwise, this total disaster of an update is an utter write off. My Sonos Play:5 speaker is still terrific - but you just destroyed the entire experience.

Keith,

I sincerely feel for you, the team at Sonos and the users of your products. Firstly, I want to express my disappointment with the current state of affairs. As a loyal Sonos user, I was genuinely excited when you announced the update on the r/Sonos subreddit. However, the reality has fallen short of expectations, leaving many of us feeling frustrated and let down.

I understand that updates are meant to enhance user experience, but unfortunately, this has not been the case for me. Since updating, I've encountered several issues that have significantly impacted my daily use of the Sonos system.

Firstly, essential features such as setting alarms and timers have become unnecessarily complicated, disrupting my morning routine and household tasks. Additionally, the new user interface feels confusing and unintuitive compared to the previous version, leading to frustration and difficulty navigating the system.

Furthermore, the removal of local DLNA music streaming, despite being a feature many users relied on, has been particularly disappointing. As someone who has invested in lossless audio, its sudden absence is deeply concerning.

Keith, I urge you and the Sonos team to reconsider the current direction of the update. Rather than pushing through with incomplete features, I believe it would be more beneficial to roll back the update temporarily until these issues can be properly addressed. This would not only restore functionality for users but also demonstrate a commitment to delivering a quality experience.

Ultimately, my goal, like many others, is to see Sonos succeed and continue to provide innovative products and exceptional customer service. But really, please, roll it back.

Where do I find trueplay on the new android app?