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First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app.



Why is the UI on the mobile app so counterintuitive?????



I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora.



Keep this up and I'm sure you'll lose even more market share to Google and Apple.



Please listen to your users and fix this terrible or UI or put it back the way it used to be.
I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.

Good luck all

https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG



It’s just different, John. I doubt that any of the vitriol is coming from people who started their Sonos experience with the 8.x apps.
Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!Impossible? Then I have achieved the impossible! Have you clicked the link I supplied? Please tell me what is impossible there?
Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!



I’m happy to learn that I’ve been doing something that’s ‘literally impossible’, with ease, many times a day!
Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!Impossible? Then I have achieved the impossible! Have you clicked the link I supplied? Please tell me what is impossible there?



I can only acces the last 20 (or so) songs I've played. Rest of my music is not visible.
Now that is a different matter. What sources are you playing? Where can you only access the last 20 songs? I am genuinely trying to understand and help.
Now that is a different matter. What sources are you playing? Where can you only access the last 20 songs? I am genuinely trying to understand and help.



And I appreciate that. Thanks.



I'm using a Synopsis ds213 into a Sonos Connect (v8.2)



I think I found the problem. Somewhere in the updating process the Sonos assigned a new ip address to my Nas. That's not going to work. My Nas has a fixed address. I'll see if I can hook them up again tomorrow.
Sonos doesn't assign network addresses, to the best of my knowledge, so whatever it is I doubt it is that. But the rebooting of devices in an update can certainly cause IP addressing problems, best avoided if everything involved has fixed addresses.



I hope you get it resolved.
I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.

Good luck all

https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG
And there is no more chance of Sonos going back now than there was then. I have asked repeatedly what is unintuitive about 'select a room, select music for that room, and access all that from buttons in one place'. No convincing answer yet. It is simple, logical, and as intuitive or otherwise as the previous version.



Give it up John! A convincing answer will never come. Classic symptom of pure aversion to change. I will proceed to enjoy my music and suggest you do too. Happy to read sensible feedback but the sky is falling reactions I have got no more time for. Pretending not to understand how to do something because you preferred another method is ridiculous.



All of a sudden guys with years of familiarity with Sonos can’t get Music playing in any room. Give me a break.



They probably have a meltdown with every new version of Microsoft office. 😃
I haven't experienced any of those issues, some of which cannot be caused by the controller app. I suggest running a system diagnostic and posting the confirmation number on a new thread so that your system issues can be resolved.
Are you one of the developers? If not, I'm not sure how you can definitively state that the issues "cannot be caused by the controller app." I've been through many successful SONOS updates, and this clearly hasn't been a successful one for many of us.



On the other hand, if you ARE a developer, please do the rest of us a HUGE favor and reverse the damage.
The app is just a controller. Blaming it for the things you have described is like blaming your TV remote because your TV isn't working properly. You can either try to work with Sonos Support to resolve the issues or not. I post on here to try to help and sometimes I do. I will now do as you clearly want and cease to do so in your case
If you are not one of the developers, then forgive me for responding in frustration to you. In my perusal of this forum, I've read of others who are experiencing my same issues since the update, which lead me to believe it absolutely could be update-related. Since I'm new to this forum (haven't had a need to utilize it prior to this version), does SONOS not have an active presence here themselves? It would seem prudent to keep close tabs on the end-user's experience after the roll-out of a major update. If they do not, I'll try to contact them directly tomorrow during business hours.
i cant even turn it to my LINE IN source?? it used to be easy, now it is impossible.Of course you can.
Am I the only one who has this problem with the new Desktop Controller, it forgets browse position?

https://en.community.sonos.com/controllers-software-228995/mac-controller-sleep-controller-forgets-browse-position-6794348
2. Combine the browse and search tabs. I get flustered when I have so many places to go to pick music. You could combine the two (you could even put My Sonos as a source, and combine all three) and make it feel more like music central. .



No thanks, I like them separate. That way they don't interfere with another -- I can search, browse and use My Sonos in parallel, and it's super quick to switch between them. This is a nice enhancement in the v8 app.
2. Combine the browse and search tabs. I get flustered when I have so many places to go to pick music. You could combine the two (you could even put My Sonos as a source, and combine all three) and make it feel more like music central. .



No thanks, I like them separate. That way they don't interfere with another -- I can search, browse and use My Sonos in parallel, and it's super quick to switch between them. This is a nice enhancement in the v8 app.Agree better separate. They are completely different ways to choose music. Also, it might be physically possible to accommodate this on a tablet screen, but I can't see it being feasible on a phone. And it looks to me that Sonos' intention is to have just one mobile app.
I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.

Good luck all

https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG



A 3.5 page guide to accomplish what used to be intuitive and needed no guide at all.:D:D:D

Thanks for proving that all of us who hate 8.00 are correct.Mostly pictures to help those who struggle with words.


A 3.5 page guide to accomplish what used to be intuitive and needed no guide at all.:D:D:D

Thanks for proving that all of us who hate 8.00 are correct.



Yeah and the same claims about 4.3 being "intuitive" and 5.0 needing a written guide were stated last time the UI changed. Now 5.0 is magically intuitive and 8.0 is the one that needs the guide.
And there is no more chance of Sonos going back now than there was then. I have asked repeatedly what is unintuitive about 'select a room, select music for that room, and access all that from buttons in one place'. No convincing answer yet. It is simple, logical, and as intuitive or otherwise as the previous version.
Totally agree. New interface is awful. Why fix what wasn't broken! It is now so confusing, impossible to figure out what room is playing what now. How to edits the rooms, etc. Bring back the old app!
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