Now I cant use that speaker amd have just turned the volume right down.
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Best answer by Pierre C
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Sonos won't stop playing
I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.
Now I cant use that speaker amd have just turned the volume right down.
Help
Now I cant use that speaker amd have just turned the volume right down.
Help
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this is happening to me too. Alarm started about an hour after it was programmed to ( it had gone off correctly earlier). now it is going off by itself repeatedly about two seconds after I cancel it each time either on the controller app or on the pause button.
Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?
Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?
Same for me it's related to the Saturday alarm going off a day (?) early and not being able to pause/stop. If you turn the alarm off then you can pause as usual. Happened since last update.
Userlevel 7
+22
Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?
It does appear in this case that Sonos have acknowledged there is a wider issue on-going. So as a direct answer to your question; no. It appears to be something other than network issues.
You should all try a system reboot as below:-
Switch off your Wi-Fi Router
Switch off ALL your Sonos kit
Switch off ALL devices connected to your Network
- Computers, Laptops, Tablets
- Smartphones, thick phones
- NAS
Switch on Router. Wait until it has re-connecte to the internet
Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
Switch on your Sonos Plays and Playbar
Switch on all your other network devices
If this is not successful then you should explore interference on your system.
Whilst it is somehow comforting to point the finger at updates as the reason for issues it has to be said that it is unlikely this is really the cause and that a bug has been introduced. See how the above goes.
I have tried this and the problem persists. It seems odd you'd think we'd all have network issues at the same time. I would think this is a bug rather than a network problem.
And so we wait for fix 🙂
https://en.community.sonos.com/troubleshooting-228999/sonos-alarms-not-turning-off-6763393
https://en.community.sonos.com/troubleshooting-228999/sonos-alarms-not-turning-off-6763393
As others have suggested I have deleted all my alarms and I can now stop playback. Let's hope the issue is resolved soon.
Me too. Same problem - system turning itself on with alarm setting (tunein radio 4 for me) - every 30 seconds or so. If switched off or to another source the alarm setting came in again. I tried deleting monday to friday alarm - nothing happened - but when deleted Saturday alarm problem solved. Weird and bloody annoying has had hoped for a lie in today (had turned alarm off). Clearly a bug - let'shope Sonos fix it soon.
Same issue here. Solved by deleting the alarm.
+1
Me too, also worked this out to be the Alarms, was just about to phone Sonos but checked some similar problems and found this. Had to disable the Alarms to switch the device off. Hoping it is fixed today as we use this alarm every day otherwise its down to the mobile.
Seems weird considering I haven't updated it for a while and have used the alarm for ages that it started today.
I think it is a date-related bug in the existing software. Setting the Sonos system date back a couple of days seems to make it go away.
Same here, have radio set as my Alarm Clock on bedroom sonos. Woke to sonos playing across all 4 devices and unable to stop it , pause/mute only works briefly before returning to playing the radio - could only shut the thing up by reducing volume to zero. Wont even let me change from playing Radio to listen to tracks on Spotify 😠
Userlevel 6
+11
Same here, Radio playing constantly and nothing else can be played, and wont turn off!
Do Sonos not have testers!
Do Sonos not have testers!
Do Sonos not have testers!
Me too - as of this morning the radio station associated with the alarm timing keeps on playing - cannot change or switch off.
Have deleted the alarms and all OK now - but strange that it appears to be a possible date related problem rather than an update cock-up? Perhaps date-bombs - deliberate or accidental - are more prevalent in software than we think - or perhaps an Evil Empire has hacked the system?
Have deleted the alarms and all OK now - but strange that it appears to be a possible date related problem rather than an update cock-up? Perhaps date-bombs - deliberate or accidental - are more prevalent in software than we think - or perhaps an Evil Empire has hacked the system?
Now I cant use that speaker amd have just turned the volume right down.
Help
It's clearly an issue Sonos is having with the alarm feature as, like suggested, the problem was resolved as soon as you delete all alarms, but this is extremely annoying and worrying.
I bought this system this winter for a few reasons but the alarm feature was high on the list. Now I find myself in a situation where it doesn't work days before the majority of people are going back to work and also my trust in that the feature will perform properly is at a zero.
Not good news in what I'm sure for a lot of people is a new product this Christmas.
SONOS Play3 came on as an alarm at 0730 this morning. Turned Play3 off to watch TV through PLAYbar and PLAY3 kept coming back on after 5-10 secs. Found this forum showing other users with same issue. Narrowed it down to alarms. Turned all alarms off and PLAY3 stayed off. Thanks other users for your help. SONOS gurus: can you please fix! TIA.
I have same issue, cancelled all alarms and speakers work again
Add me to the list of impacted!
It's appears a date & alarm issue. We have sonos 5 with radio alarm every morning and today like everyone else I couldn't stop it playing. When I turned the volume down it also went back up a couple of seconds later!
I used the date fix. Go into sonos app, then Settings, then Date and Time, uncheck Set time from Internet, then manually choose a date a week ago. Works normally now.
Hope this is a temporary workaround until Sonos address it.
I
I used the date fix. Go into sonos app, then Settings, then Date and Time, uncheck Set time from Internet, then manually choose a date a week ago. Works normally now.
Hope this is a temporary workaround until Sonos address it.
I
Having the same problem. Saturday alarm came on this morning now it won't turn off. Agree it could be an end of year date problem in the software. This is the first leap year since we bought our first Sonos.
Another one here with the problem. I thought it was one of my neighbours being annoying as the sound was muffled coming from upstairs, then I realised what it was!
Fix it please Sonos!
Fix it please Sonos!
I'm having the same problem as of today! Alarm went off this morning as usual but the music just keeps restarting! I have deleted all the alarms and the music has now stopped playing.
Userlevel 1
It stops if you delete the alarms - not just turn them off. Nasty bug. Hope we get an update soon from Sonos.
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