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Sonos won't stop playing

  • 30 December 2016
  • 63 replies
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I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

Now I cant use that speaker amd have just turned the volume right down.

Help
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Best answer by Pierre C 30 December 2016, 14:25

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63 replies

If you delete the alarm it appears to stop. Steaming outside of the alarm appears normal again after the alarm has been deleted. I deleted all of my alarms until they get this bug fixed.
It's a bug. See post by MaxP here: https://en.community.sonos.com/troubleshooting-228999/sonos-alarms-not-turning-off-6763393
Same here. It's also appears to be related to the alarm. I finally got the unit to shut down when I deleted the alarm otherwise it would keep restarting and keep skipping.
Thanks for pointing to "alarms" as the root.

I use an alarm to fall asleep to streamed music. The music never stopped. I hit pause and it just advanced to the next track.

I disabled the alarm to stop the music. I tried creating a new alarm and it immediately started playing.

Quite a bug.
Same here. In our case, the 6am alarm went off as usual and stopped at 0645 as usual. But then the *Saturday* 8am alarm went off at 0800 (today is Friday!) and that won't stop. You can't even stop it at the device. We have just unplugged ours.
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Same here. Started this morning at 8am. On connect and 3x play1.
Greetings from Belgium
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I don t like to delete the alarms, have to put them back, im lazy. Set the date on 23 dec. Now its OK!
Same here. I have experienced a lot of network problems with Sonos over the Christmas period; loss of connection, speakers dropping out controllers not connecting etc, now this. We had a few friends around over the holidays and they were not impressed - in fact it's probably boosted sales of bose! As a caveat to this I have had the system for many years and it has been almost faultless until now
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Hello everyone,

We are aware of the issue and actively looking into it. At this time, we'd like to ask you to remove your Sonos alarms. This will stop the alarms turning on over and over again.

We've created a new thread for this issue here: Sonos alarms not stopping. We'll update everyone on that thread once resolved.
Great - looking forward to trying this. I have been loving the Sonos line since I started with it. This is the first time I have had an issue. I have worked in many support arenas and this solution is only going to force me to unplug the Play 1 (that has this problem) until I can shut down my home! Unfortunately I am far too connected. While I am waiting for an opportunity to "reboot" my home, I am looking at other alternatives to WiFi speakers or non-impacting solutions.Just change the Sonos system date to 23 December. Settings, Date and Time Settings. Or delete alarms. Until a software fix is released
I must say after having a Sonos System for over 10 years this is the first major issue. Not bad guys. I still love my Sonos. However it would be nice to get a quick fix. 😉
Great - looking forward to trying this. I have been loving the Sonos line since I started with it. This is the first time I have had an issue. I have worked in many support arenas and this solution is only going to force me to unplug the Play 1 (that has this problem) until I can shut down my home! Unfortunately I am far too connected. While I am waiting for an opportunity to "reboot" my home, I am looking at other alternatives to WiFi speakers or non-impacting solutions.Just change the Sonos system date to 23 December. Settings, Date and Time Settings. Or delete alarms. Until a software fix is released
same here... turned alarm off and music stoped playing... turned alarm back on and music was unable to be stoped...
I have the same problem. Going to try to delete the alarm.
Just deleted my alarms and the Sonos has finally stopped
Same thing here.
Alarm related.
Just reading the above bug that has infected sonos today....... if an alarm is set the system won't let you change or switch of until you go In and switch of the alarm from settings ...... sonos Tec team get onto this as it's only just started .......
I also used an alarm to sleep to but it kept repeating and the volume would increase by itself. Tried shutting the power off from the unit and then turning back on but it just continued. Thanks for this post. Turned off the alarm and it finally stopped.
Same issue this morning. Thanks for the alarm tip. I deactivated it and it stopped playing. Hope Sonos releaes a fix asap, otherwise we're stuck without the alarm.
Disabling the alarm did not help for me. I had to delete it completely.
I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

Now I cant use that speaker amd have just turned the volume right down.

Help
i hafe the same whit my plai1
Same problem here. Couldn't stop the music after my alarm went off. It helped deleting the alarm. Is Sonos going to fix it?
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It is most likely you guys are experiencing network issues - certainly the sympton of being unable to switch off a speaker is highly suggestive of connection issues.

You should all try a system reboot as below:-

Switch off your Wi-Fi Router
Switch off ALL your Sonos kit
Switch off ALL devices connected to your Network
- Computers, Laptops, Tablets
- Smartphones, thick phones
- NAS

Switch on Router. Wait until it has re-connecte to the internet
Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
Switch on your Sonos Plays and Playbar
Switch on all your other network devices


If this is not successful then you should explore interference on your system.

Whilst it is somehow comforting to point the finger at updates as the reason for issues it has to be said that it is unlikely this is really the cause and that a bug has been introduced. See how the above goes.
Update. We deleted the Saturday alarm, and that stopped the playback. But as soon as we reinstated the 0800 alarm for Saturday, it all started again, even though today is Friday and it's now 0830. Grrr! Please fix this Sonos!
Hi guys, this is the same for me today when i fall asleep with my sonos alarm. There is a link between this issue and the 31/12 maybe ?