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Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it.



Is there a setting I'm not seeing?

I have the problem too: the app keeps popping into the foreground and interrupting my work.

When the best way for your users to use your app is to close it down, then you know you are doing something wrong.

Please fix it.

I have the problem too: the app keeps popping into the foreground and interrupting my work.

When the best way for your users to use your app is to close it down, then you know you are doing something wrong.

Please fix it.

It’s stealing focus because it’s throwing errors. Help>Error Log should tell you why.

I was not able to find a resolution. I continue to have to close the app with each new song.
I’m on a PC laptop with Win10.
@samsal, the PC app should only come up from the background when there's a message displayed, such as a failure to play a song. The next time this happens, can you submit a diagnostic and post the confirmation number? We'll check it out and let you know if there's an error message flashing on screen that you didn't see.
Ok, just sent report



confirmation number

225254994
Thanks, looks like there are a lot of error messages in there trying to play one specific song "Gentle Sea Waves on Flat Beach" off of Amazon Music. Can you check if it's in your queue and remove it from there?



Do you have any trouble with other Amazon Music songs? If not, perhaps it's a particular issue with just that track.
It is not just that song, it occurs with every song that is played.
Hello, did you ever find a resolution to this issue? We are running Sonos with a PC in the studio. The Sonos desktop continues to pop up every time a new song starts. We have to minimize this every time to continue working on the desktop PC. I can't find any settings that will allow me to turn this notification off. Can you advise?

It must be throwing multiple errors. Look in Help>Error Log.
And they are all from today and yesterday with the "Unable to play - the connection to Spotify was lost". I don't know it's giving that error. It hasn't crashed on us since I connected directed to the router and went off of wifi last month
It must be throwing multiple errors. Look in Help>Error Log.



JOOI, any idea how long this log keeps data for?


It must be throwing multiple errors. Look in Help>Error Log.JOOI, any idea how long this log keeps data for?

They age out after a few days. I don't recall how many.

I’m having the same problem with YT Music with a multiple monitor setup.

 

In addition to the player appearing, a flashing orange Sonos icon on the Win10 task bar pops-up when songs change; seems to happen every 4th or 5th song - when the new song starts playing.

It causes the task bar to cover part of my screen interrupting my work. It won’t disappear until clicked on.

 

Since I’m listening to a radio station I don’t care if a song is skipped, I don’t want to know about it - I just want to keep working… this is infuriating. Please fix!

Personally I'd want to resolve the cause of all these errors. They shouldn't be occurring.



Does the window pop even when minimised?



There are simple third party tools for hiding application windows, leaving just a notification area icon. A hidden window shouldn't pop.
Yes, it pops up even when minimized.



I appreciate that your taking the time to help us.

Could you post a screenshot of one of these pop ups, please? I’m struggling to understand exactly what they look like.

The app itself pops up to the front of your work just like this. 

 

Ah. For some reason, I was thinking it was a notification popup, not the full app. What happens if you close the app completely, letting the speakers continue to play. Does it open the app again, and pop to the front?

And thank you for the visual aid. Much appreciated :)

Pc or Mac?

Gotcha. I never leave the app open once I’ve started it, so I’ve never seen this behaviour myself. And I don’t have an easy solution for you, beyond closing the app, which obviously isn’t what you want to do. Hopefully, it’s on Sonos’ roadmap, and we’ll see it some day.

Doesn’t matter if you close the app on Windows 10, it still pops up. Bad stuff Sonos guys.

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