Sonos Can't Find Music Library (Computer Not Found)

I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy

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We have periodically had the same problem ever since we bought the Sonos system some long long months ago. We use a Mac and are unable to play our sonos playlists. The system has been sitting unused for a couple of months now as I was getting really fed up trying to fix it each time it stopped working. It's an expensive piece of kit to have sitting around however abd I have girded my loins to have another go and ...... failure - yet again! It really is no good to have a piece of technology in this day and age which is so hit an dmiss.

SONOS PLEASE!!! fix this problem. I too have been unable to use my Music library from my MAC with any regularity. I install and uninstall my Library so many times. This is getting to be such a waste of my time and damned embarrassing when I am entertaining and my system is constantly failing me.

I cannot access my iTunes library. I get the same error as others I.e. the computer xx cannot be found Is there a fix for this yet?

Ok in the end we contacted the company who fitted all our sonos stuff after months of trying on my own to fix it! If there has been a power cut at any time ie storms etc it can cause the connections to only go to default. Therefore not accessing the full misic library. Inspire who fitted mine took the box away rebooted it and hey presto I now have h full access to my music library and a whole lot more. It can also be a lost connection don't ask why they just wear out Apparently!

I don't know what to say in response. Since first posting my frustrations here, I have "fixed" the problem but have no idea how. It appears to have been while messing around - changing this - changing that. I can't even recall what I did change. I do share everyone's frustrations here. I have no faith that my system will remain "fixed".

got same problem, sonos cant find computer "macbook" Not happy.

It worked fine before the lastest update by the way.

I have been wrestling with this problem ever since I got mu Sonos a few weeks a go. Everything else works perfectly (Pandora etc), the controller on my computer or phone work perfectly but I could not get access to my iTunes library on my computer. "Computer (name) not found" kept coming up. I went into the control panel >security centre and disabled the firewall and Voila! It loaded the library in a few moments. I am on a Windows XP laptop. Hope this helps. Richard

Whoops! Looks like I spoke too soon. All the tracks (from My library) show up in the Sonos controller now but won't play. "unable to contact server (computer name)" or something similar. So I disabled the firewall and Hey Presto! Works perfectly. So it would seem that the firewall must be off to either load or play songs from the library.

I still have the same problem after trying all the suggested fixes. Luckily my wife is still talking to me, but we both think Sonos is a complete pile of junk. I'm going to revert to an ipod dock as totally fed up with trying to fix this stupid system!!!

I have this problem, does anyone know of a fix? I have so many problems w/ Sonos flaking out, at this point, wouldn't recommend them 😞

So I've had this problem on Mac for years. The only solution I've found is to restart the Mac networking service. either reboot, or from Terminal-

prompt: ifconfig en0 down

prompt: ifconfig en0 up

Hi there, poncho. Thanks for posting. If you are still having problems accessing your music library, I'd suggest giving our support technicians a call to troubleshoot in real time. They are able to set up a remote session and get a closer look at how Sonos is linked to your music library.

Thanks!

Same problem here too.. Windows 10, disabled firewall, checked all permissions and sharing and all is in order. Verified SMBv1 is enabled. Just happened out of the blue. Submitted diagnostics, confirmation number 8461021. Keep getting access is denied error.. HELP

ron329, I'd recommend that you follow Keith N's instructions in the post before yours, and give their support technicians a call.

ron329: Thanks for the diagnostic report and the details of your troubleshooting so far. In order to respect your time, I'd recommend giving our support technicians a call to troubleshoot in real time. They can set up a remote session and get a closer look into the cause of the access denied error. Thanks again for your patience.

Anybody interested in buy 2 used sonos 1? It looks great, you can use it to play tunein stations, ... mp3 files in your local drive... no, you can't use it for that.

Music Library is an ornament.

To make it work, uninstall sonos controller, reboot, install sonos controller, with luck, it will work. Play all the songs at once.

Do you want to hear music again?, easy: Uninstall, reboot, install... and so on

Maybe a little of KISS philosophy is needed in the software.

Interesting, my internet went out over the weekend. Was able to play my music library with no issues... I don't even have a supported OS for the desktop controller!

Clearly there is an issue with your setup/network.

Sounds like you have a problem with your setup that most of us don't have. If you contact Sonos support (this is a user to user forum) with a diagnostic number taken when you have the issue they can likely tell you what you need to do to fix things. Check the Contact page, many options, some open 24x7.

Sonos support does visit here but you tacked onto the bottom of a year dead topic so it may be missed and without a diagnostic there isn't much Sonos can do to help you.

Almost forgot do you have Sonos Ones or Play 1s, they are very different speakers with foolishly selected names.

I've had numerous calls with Sonos over the last two months, and what is emerging is that there is a problem in the sonos interface with Mac products overall. I'd be interested to know if those who are writing here are on Macs or PCs. My problems started to arise when I migrated from a PC to a Mac. The last tech support person with whom I spoke said directly that the SBS form of file sharing that Sonos uses does not interact smoothly with Mac products, but "hangs up," so that, if you are trying to use the sonos controller on an iPad or iPhone, it may not work. He had a workaround for this (turn off file sharing on the PC, wait a bit, turn it on again), and it seems to work, but of course this defeats the point of using the iPad or iPhone controller, and doesn't at all address the underlying problem of trying to play directly from the Mac computer. I urge everyone to raise this if you call tech support, as it appears this should not be treated as an individual problem specific to each of us as users, but rather is a wider problem that needs a systemic fix.

I had this same problem and my firewall is configured perfectly 😞

I have the same proble on Windows 8. The library is on a second hard drive im my PC. I can see and play the songs in Itunes. To been able to play music I have to remove the library and re-add.

I still have this problem it will connect to some of my music but not all

Figured it out for symantic, hopefully all of the firewalls.... Go to your firewall rules or exceptions. Add a new rule. Under the general tab, set it to "Allow this traffic", "All network adapters." Next, Hosts tab, Click on MAC Address. Open your Sonos Controller and click on the Help tab and then "About My Sonos System..." Find the serial number in that list and add it as the MAC address(minus the last digit.) Next tab, Ports and Protocols tab, set it to "All IP Protocols" and "Both." Next tab, Applications tab, do NOT add the Sonos desktop controller(or Sonos.exe). Last tab is Scheduling, do not do scheduling.

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