Sonos Can't Find Music Library (Computer Not Found)
I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy
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got same problem, sonos cant find computer "macbook" Not happy.
It worked fine before the lastest update by the way.
Userlevel 2
I have been wrestling with this problem ever since I got mu Sonos a few weeks a go. Everything else works perfectly (Pandora etc), the controller on my computer or phone work perfectly but I could not get access to my iTunes library on my computer. "Computer (name) not found" kept coming up. I went into the control panel >security centre and disabled the firewall and Voila! It loaded the library in a few moments. I am on a Windows XP laptop. Hope this helps. Richard
Userlevel 2
Whoops! Looks like I spoke too soon. All the tracks (from My library) show up in the Sonos controller now but won't play. "unable to contact server (computer name)" or something similar. So I disabled the firewall and Hey Presto! Works perfectly. So it would seem that the firewall must be off to either load or play songs from the library.
I still have the same problem after trying all the suggested fixes. Luckily my wife is still talking to me, but we both think Sonos is a complete pile of junk. I'm going to revert to an ipod dock as totally fed up with trying to fix this stupid system!!!
I have this problem, does anyone know of a fix? I have so many problems w/ Sonos flaking out, at this point, wouldn't recommend them 😞
So I've had this problem on Mac for years. The only solution I've found is to restart the Mac networking service. either reboot, or from Terminal-
prompt: ifconfig en0 down
prompt: ifconfig en0 up
prompt: ifconfig en0 down
prompt: ifconfig en0 up
Hi there, poncho. Thanks for posting. If you are still having problems accessing your music library, I'd suggest giving our support technicians a call to troubleshoot in real time. They are able to set up a remote session and get a closer look at how Sonos is linked to your music library.
Thanks!
Thanks!
Same problem here too.. Windows 10, disabled firewall, checked all permissions and sharing and all is in order. Verified SMBv1 is enabled. Just happened out of the blue. Submitted diagnostics, confirmation number 8461021. Keep getting access is denied error.. HELP
ron329, I'd recommend that you follow Keith N's instructions in the post before yours, and give their support technicians a call.
ron329: Thanks for the diagnostic report and the details of your troubleshooting so far. In order to respect your time, I'd recommend giving our support technicians a call to troubleshoot in real time. They can set up a remote session and get a closer look into the cause of the access denied error. Thanks again for your patience.
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