S2 controller app dropping rooms

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M
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I’ll add to this thread - randomly dropping speakers from the controllers but they are still receiving input and playing. Most common is that the living room will only show the ARC and not the surronds or subs (even though the surrounds are defintely playing). It will let you try and add the Subs (and pings to say successful) but doesn’t show - can’t add surrounds. Force closing the app and restarting and they usually reappear but I have no idea what sound is being sent out. Dignostic 780540847. I have done a full reset, was told by support there was a faulty network cable which I have replaced but still happening. 

buzz

I’m curious: If you have  the desktop controller installed on a computer can you operate the system using that controller?

M
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I can operate the system - speakers are grouped so I can still do that via the IOS app as well. I can’t access the controls for the Sub / Surround i.e. to alter balance. Its not that I want to do that its more to understand what is going on (for example the app doesn’t show it is broadcasting in ATMOS when this occurs).

buzz

You cannot manage the system using a desktop controller. Are you able to see all of the players, play music, and control Volume using the desktop controller?

Using a desktop controller you can go to About My Sonos System.. and check which audio format ARC is receiving.

M

I am also experiencing the speaker drop issue.  One SL, iPhone 11, latest os.  It will be playing and then drop.  S2 will hang looking for the speaker (I also have a Roam).  Restart app, speaker.  Still can't be picked up by the Sonos App.  however, it will appear on my iPad.  This can take 10 minutes to get it to work again.  This is an S2 & Sonosnet issue.  All of my streaming, internet, etc works.  I can stream (bluetooth) spotify to my Bose speaker. Initially I was excited about Sonos - It just works.  Now not so much.  

M
Userlevel 2
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Unfortunately the only response I got from the help desk was:

  • Reset the system
  • Replace the LAN cable
  • Wire more devices (which is difficult and not the point of Sonos)

So it still happens and dealing with the service desk is frustrating as they keep going through the same script steps and when you have multiple devices going through the rest continually is time consuming and not fixing whatver is going on.

I have just got a new router from Sky but don’t think that is the root cause.

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