Privacy Update
Userlevel 4
+8
I’ve received an email from Sonos regarding an update to their privacy policy ahead of new software and system updates next week. Alexa integration? I think so...
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Wanted to add, has anybody considered what happens to Sonos if they don't force users to acknowledge the privacy policy? You end up with a user who doesn't opt out, then Sonos for taking data that they didn't know about. Sonos has no recourse. By asking all users to acknowledge the policy with the upgrade, users cannot claim they were never informed.
Userlevel 7
+22
This has now been picked up by ZD Net
http://www.zdnet.com/article/sonos-accept-new-privacy-policy-speakers-cease-to-function/
http://www.zdnet.com/article/sonos-accept-new-privacy-policy-speakers-cease-to-function/
I'm not hysterical; but I am a little concerned about the company's attitude toward this policy. If the quote on ZDNet is correct, then Sonos has changed the agreement with a purchaser like myself after I have purchased 24 Sonos products. (They already did this with Audible support.)
I don't mean anything personal by that comment. Just having some fun, and it's honestly more reflected by the comments on Twitter/elsewhere.
I would once again like to remind you that Sonos has actually changed almost nothing in the Privacy Policy. The twinge of hysteria comes from the fact that most people don't seem to have an actual objection to the changed material. For you has there been something concerning added?
Userlevel 1
Hi there Cococo, yes I have very similar problems since the Sonos update. I can only get consistent sound if set to Stereo. Otherwise it gives me those clicks if I change channel, or move from one YouTube clip to another on my smart TV. Pass through of 5.1 seems OK, but even then it often fails.
Nice try being upfront and communicating your intentions, but I've got hysterics to throw!
Being concerned about a large corporation collecting data from a speaker, that is on all day every day in my living room, kids rooms and bedroom is hysterics? GTFO it is called being a responsible adult.
The data they collect is/will be hugely valuable, Given the social identifiers they collect along with the things you can't opt out of, the profile they build is going to be $$$$ and it is going to worthwhile/impossible for them not to expand its use. I don't trust them not to abuse this over time. Other companies do this all the time, Sonos is following a familliar pattern. What is different about Sonos is that they are a physical object I own, not a bank account, credit card or service that I can just cancel.
I don't want them building profiles on what me and my family listens to over the next decade+ of ownership. For example, I don't want them knowing the room names unless I need support - I have personal reasons for this. Why should I let them know what my very young kids listen to for years and years? I don't want them to know when I am watching TV, the format or listening to my music. Why should they know when I listen to my music form my NAS? How is this necessary if I am not asking for support? BasicallyI don't want them monitoring continually recording "functional data" from my network unless I need support and grouping a whole bunch of items, saying it is required for my system to run is totally disingenous on their part.
I've read the policy, I've engaged customer support via email and twitter and they are providing ZERO new information about specific questions I have about the policy. Engaging circle the wagon mode instead of trying to help me understand why I should be happy with Sonos is not what I expect from the company.
These are concerns that I have that you may not share or think are totally irrational. Responses here haven't be all that helpful, what I've reard (paraphrasing) is that other companies do this all the time, who cares if they know I listen to X artist in the bathroom or you don't understand the technicalities of the product, they must know when you watch tv on your playbar for reasons.
So Skelton, I will gladly read any comments you may wish to provide about why my concerns are totally irrational and that I should just shut up about it and continue my life.
Userlevel 4
+9
But you still accepted the privacy policy after reading it when you installed Sonos for the first time?
I am not that concerned about the changes in the Sonos privacy policy. In fact, I have already accepted the policy and installed the update. What I am concerned about is the attitude expressed in the ZDNet statement from the Sonos employee.
I want and expect Sonos to succeed. However, this is a PR blunder and should be corrected.
[quote=Insertusernamehere]
So Skelton, I will gladly read any comments you may wish to provide about why my concerns are totally irrational and that I should just shut up about it and continue my life.
You're setting an impossible task before me. There's nothing rational about your fears, so I won't be able to convince you of anything.
For you has there been something concerning added?
I am not that concerned about the changes in the Sonos privacy policy. In fact, I have already accepted the policy and installed the update. What I am concerned about is the attitude expressed in the ZDNet statement from the Sonos employee.
I want and expect Sonos to succeed. However, this is a PR blunder and should be corrected.
I would agree that they should've better anticipated just how ignorant the general populace is. They won't bother to actually read the changes, but rather react to poorly written news stories. I don't think it's unreasonable to expect people to accept your privacy policy. I shudder to think what these people would do if they understood how many other products are requiring the exact same thing of them.
The difference with Sonos is that they were open and honest about the change. If they'd done it on the sly like most then there wouldn't have been such an uproar.
That's just my opinion.
So Skelton, I will gladly read any comments you may wish to provide about why my concerns are totally irrational and that I should just shut up about it and continue my life.
You're setting an impossible task before me. There's nothing rational about your fears, so I won't be able to convince you of anything.
I am not that concerned about the changes in the Sonos privacy policy. In fact, I have already accepted the policy and installed the update. What I am concerned about is the attitude expressed in the ZDNet statement from the Sonos employee.
I want and expect Sonos to succeed. However, this is a PR blunder and should be corrected.
I would agree that they should've better anticipated just how ignorant the general populace is. They won't bother to actually read the changes, but rather react to poorly written news stories. I don't think it's unreasonable to expect people to accept your privacy policy. I shudder to think what these people would do if they understood how many other products are requiring the exact same thing of them.
The difference with Sonos is that they were open and honest about the change. If they'd done it on the sly like most then there wouldn't have been such an uproar.
That's just my opinion.
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