Murfie ceased operations

Thanks for your message. 

I did decide to pay the $100 since it's on a credit card - I can always submit it as fraud if it turns out that way.

Did you all get the email from Murfie Customer Return Service, LLC?

Where you have to pay $100 to even get an estimate for the return of your collection? Looked like a scammer but had the pertinent data.

Thanks for any info.

Hi all,

Maybe useful if when someone receives an estimate from Murphy for returning their collection, they let this forum know that. Just concerned that Murphy does a thorough job in creating all requests.

I did not receive all the emails from Murphy that others did. Assuming this whole process will be a rush job, they may miss some of us.

Thanks.

hire a lawyer for just one scam case? , that is totally lazy, first there to gather signatures and settle the demand, it is ridiculous not to know a little bit of laws, and Murfie does lose credibility in thousands of North American companies, not to trust contracts with any streaming company, not even Apple music , tidal etc, we are hundreds affected and if he can not pay the damages, the minimum that Murfie deserve is jail, for fraud and property damage.

I never sold CD in Murfie, but how was the play? The CDs you sold in Murfie, did the money go directly to your Paypal or Card Bank account? or I was going to Murfie's wallet, I bought several CDs and listened to it via streaming, I could not download some in digital format, the point is that that day you could still log in and the message of Murfie's farewell came out, I would I gave the button to download in FLAC, so that I can even have it in digital format, the ridiculous thing is that, for the shiping and the return of the CDs it costs me more than triple that I bought it.

In my case, I have to pay $ 16 for the shipment and from there adding $ 3 more for each following CD, Murfie has done it on purpose, notice that they themselves say they have more than 1 million Discs and I think more, so that the profit would be more than 1 million dollars to return all CD shipping.

Just rcv’d the following email:

Hello, This email is to solicit your instructions for return of your CDs held in Murfie's secure storage facility.   Murfie, Inc. has terminated all business operations to include the website, streaming services, marketplace activities and downloads.  The company is insolvent (has no money) and has been dissolved. Assets remaining have been assumed by Murfie's secured creditors.   Murfie appreciates and values your participation as part of the Murfie community of music fans. While Murfie sought to build the company around the quality and license rights associated with owned physical music formats, customer preferences have shifted to predominantly favor purely digital music.     Unfortunately Murfie's financial situation precludes any ability to reimburse customers for unused portions of subscriptions or for any Murfie credits that may have accumulated.  Murfie' secured creditors  have joined together with a few former Murfie customers to informally aid customers seeking return of their CDs.  Since Murfie's debt obligations far exceed cash on hand, any return of customer media must be funded by the customers themselves.     A process to implement timely return of customer-owned CDs is now being formulated and will be in place soon. This email is to solicit customer requests for CD return.   To receive CDs that you stored with Murfie you must notify the company by close of business December 2 that you elect the return of your physical media. Complete the return request form linked below:   https://docs.google.com/forms/d/e/1FAIpQLSdWcsfu-xhcpB_Evf0xVasy4bGCGGoD9fBzO7Rx1qH_v9PhOA/viewform?usp=sf_link   Upon receipt of your request the CD return team will send you an invoice for payment based on the size of your collection along with information on how to make payment online.  Cost of handling is significant as it requires a manual effort to pull your CDs from the nearly 1 million CDs in Murfie's Storage.  Cost will vary greatly depending on number of discs and degree of physical dispersion of your collection (due to your buy/sell activity in the marketplace). To estimate your approximate cost use the formula: $100.00 plus $0.45 per disc. Actual cost that will be invoiced to you will vary as it is subject to the labor required to extract and assemble your discs. Please note this is a limited time offer. Due to the company's dissolution, if you do not reply to this message by COB December 2, the team cannot put your request into the shipping queue.  Also your non-response to this message will be taken as your authorization to consider your collection as abandoned.  Abandoned discs will be recycled by the end of December when the storage facility must be vacated.   Murfie apologizes for the inconvenience and the short time fuse for this process.  Thank you for your patience in this difficult situation.   The Murfie Close-out Team

You received this email because our records indicate that you have, or have had, content processed or stored by Murfie, Inc.

A few years back, I had Murfie copy my collection on an NAS device (they supplied one). Unfortuantely, I didn’t have it upadated so my newer discs not available.

I’m not optimistic that our collections will be returned but if users are willing to pay, one option would be for Murfie to return collections on a NAS device. 

seems like a lower labor cost to Murfie than shipping CD’s.

Send contact info. 

I’d recommend not using a cloud service for Sonos but a local music library. That could range from a Raspberry Pi to a full blown NAS device, as long as it supports SMB v1 connections.

This was my last transmission with them in June:

Thank you for your recent Murfie purchase and delivery request. I
wanted to contact you because I notice that the shipping address you
have supplied is outside of the US which changes the cost to ship your
Items. The $3.99 shipping cost that we advertise is for domestic
shipping to an address within the mainland USA. For international
shipping we request that customers contact us for a shipping quote.
Based on the shipping address you have supplied, the calculated cost
to ship your items will be $16 per CD. Please contact me at your
earliest convenience to confirm if you would still like us to the ship
your Items to the address associated with your account or
alternatively you could supply a US mainland address or cancel the
delivery. Please let me know how you wish to proceed.

I decided not to pay the ransom they were requesting for the few CDs I had purchased. I’m glad that I decided to hang onto my CD collection and not ship to them a few years ago. I hope those that trusted them with their music can get it back!

Once you have bought an album from an artist, you can do only one thing, put it in your Murfie store and sell it, or Download it in Any format (WAV, m4a, mp3) but once downloaded in those formats you no longer have the right to sell it through Murfie.com, I downloaded everything purchased on Murfie.com, only one album did not download it and I put it for sale and just at the time I wanted to download it was that day Wednesday, November 20, and when I gave it a download button, I got the message: "There was an error with your download" that screwed and only three days ago I bought an album, it is more when I bought an album and gave me songs that were not in the required album, I had him return my money and do not download the album and press the cancel button, but they did not return my money to my account, but they gave me the amount to my credit Murfie wallet, I think that several clients had cash in the Murfie wallet, I have more than 5,000 albums , it is very rare that this company Murfie He has not even given a notice in advance to be able to download his purchase even in digital form, to obtain my purchase in physical CD, because he was from Peru I had to pay $ 16 for the shipment and add more for each CD, here I paste the following message who sent me as well as the download image of a purchase made at murfie.com:

"The charge for one CD shipped to Peru is $ 16. Were you planning on buying more than one? If so, it would be cheaper to buy them all at once. It would then be $ 3 for each additional disc. Let me know what you think! Thank you!

Sincerely,

Matt "