My phone will randomly not be able to find Sonos, while my older iPad has no issues(?)
Thank you!
Best answer by nickward51
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iPhone X problems
Is anyone else having an issue with iPhone X dropping Sonos?
My phone will randomly not be able to find Sonos, while my older iPad has no issues(?)
Thank you!
My phone will randomly not be able to find Sonos, while my older iPad has no issues(?)
Thank you!
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Hi,
I had this problem for a few days until I realised I had installed the Virgin Media WiFi profile. This is so I can connect to the WiFi on the tube automatically.
If you go on settings on the iPhone, you might see that you are connected to WiFi but it will say ‘Virgin Media’ instead of your home network WiFi name.
Your WiFi name will hopefully be in the list. Tap it, let it connect, go back onto Sonos and it will work (maybe)
Good luck
I had this problem for a few days until I realised I had installed the Virgin Media WiFi profile. This is so I can connect to the WiFi on the tube automatically.
If you go on settings on the iPhone, you might see that you are connected to WiFi but it will say ‘Virgin Media’ instead of your home network WiFi name.
Your WiFi name will hopefully be in the list. Tap it, let it connect, go back onto Sonos and it will work (maybe)
Good luck
Userlevel 7
+22
That would do it
So it looks like it is actually one of my wifi points that is the problem. After turning it off I have had no issues.
Happened again a few times - diagnostic submitted 989501259
Just wifi only and with multiple wifi points using BT Whole Home which I don't think is helping. It actually came back pretty quick the last time so may have just been an initial delay hooking up to a new point for the first time after rebooting everything - been all good since so will see. If i get the issue again I will submit diagnostic. Cheers
Userlevel 7
+22
I would submit a diagnostic from the Sonos app...settings .... advanced.... Post the diagnostic number here and lets have Sonos take a look at your wifi in your house to see if some interference issues they may have pointers on.
Are you running Sonosnet (one device hooked to router) or just off of wifi only?
Are you running Sonosnet (one device hooked to router) or just off of wifi only?
Spoke too soon - lost it again!
Seems to be working so far - will see how we go. Thanks Chris
Userlevel 7
+22
Yes I would give all Sonos units fixed IP addresses in the router.
When you say 'go in' do you mean set this on the router as a fixed IP?
Userlevel 7
+22
I would go in to the BT settings and give the Sonos One Mac address an brand new IP address (not one of the two you see it currently having). Then reboot the Sonos one and it should pickup only the new IP address and be fine.
I'm connected with 5ghz. However after looking at by BT Whole Home set up I see that my Sonos One is appearing twice with two different I P Addresses and different names which may have been a result of me trying to 'fix' Sonos when reconnecting it to the router directly and setting it up again. Is there a way to reset the wireless settings completely without doing a factory reset?
Userlevel 7
+22
Just go into your iPhone settings....wifi settings. I assume you have separate 5.0 and 2.4 ghz. Tell phone to forget the 2.4ghz connection and then connect to your 5.0 ghz network.
No changes within Sonos need to be made. Sonos doesn't care how your connected to your router by your phone.
No changes within Sonos need to be made. Sonos doesn't care how your connected to your router by your phone.
Userlevel 7
+22
I'm connected with my iPhone X via 5ghz (just checked). So maybe that is why its so stable for me.
Maybe the iPhone X is susceptible to wifi interference and the 2.4ghz band has so much that it drops.
Maybe the iPhone X is susceptible to wifi interference and the 2.4ghz band has so much that it drops.
OK, thanks. How do I set the connection for my iPhone?
Userlevel 7
+22
Your controller can be on either. Try the 5.0ghz connection and see if that gives you better stability and less interference.
The speakers themselves operate on 2.4 but that doesn't apply to controllers connecting to the router.
The speakers themselves operate on 2.4 but that doesn't apply to controllers connecting to the router.
I have both but I am of the understanding that Sonos One only works on 2.4? Do you mean does it make a difference which one my phone is on? How do I select this?
Userlevel 7
+22
do you have 2.8 and 5ghz networks. Does it make difference being on different one?
Yeah done all that - reset the the network settings on my phone and restarted the router this morning but it's still happening
Userlevel 7
+22
I was mentioning the other day how stable my iPhoneX.
Have you tried telling it to forget your home wifi in iPhone settings...reboot router and phone...add back wifi to the iPhone. Its possible that with ios updates your router has multiple IP addresses assigned to it (common issue with ios devices).
Have you tried telling it to forget your home wifi in iPhone settings...reboot router and phone...add back wifi to the iPhone. Its possible that with ios updates your router has multiple IP addresses assigned to it (common issue with ios devices).
I’m having the same issue with my iPhone X - randomally will not be able to connect to Sonos and then connects again later, typically after having to wait around 5 minutes or so. Whenever I check other devices (iPad, my wife’s iPhone 6, my Mac) they are always all connected fine? Let me know if you want me to submit a diagnostic.
Hi there, MichaelMck. Thanks for posting and for the diagnostic report. Based on my findings, I'm seeing both players are losing connection to the router. Could you tell us a little more about your local network including the make and model of your router? Is it possible to plug one of these players into the router using an Ethernet cable?
Thanks!
Thanks!
I’ve just submitted diagnostic 239825638.
I’m having exactly the same issues described above. Same Sonos devices ( 2 x Play3). - new controller (iPhone 😵. My old iPad still works as before. In both cases I am playing songs stored on the devices and it plays half a song before skipping to the next (or beyond)
Hey there, NiccosGeorge. Chris is correct with the suggestion about the local network. The phone acts as only a controller for Sonos. This means if you are experiencing audio dropouts, the problem is originating between the speakers and the internet. The controller itself (your iPhone) only sends the command to the speaker to call out to the music service.
That being said, please submit a diagnostic report and reply with the confirmation number. I'll be happy to take a look and advise on next steps.
Thanks!
That being said, please submit a diagnostic report and reply with the confirmation number. I'll be happy to take a look and advise on next steps.
Thanks!
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