Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
Userlevel 2
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Hi, I'm also having the same connection issue with my CR100. My diagnostics report is 5602974. Any help would be much appreciated! Thanks
i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen
my diagnostics number is 5601207
many thanks
my diagnostics number is 5601207
many thanks
Hi Luciana,
Please reach out to our phone team to get your CR100s connected. I've created a support ticket for you: 160316-000862. When you call, please reference that number. You can find our phone number and hours in your region here.
Hi, I pressed the mute + vol+ buttons on my sonos player but got the message "a sonos component was not found". Pls advise
i have the same problem with 3 cr100 buy on ebay, my diagnostic report number is 5560446.
Thanks to your help.
Hi Sylvaindenis,
Please try to update your system and connect your CR100s. Let me know if it doesn't work.
I have CR200 that was used in another system couple of years ago.
Now i want to connect it to my system but it wont connect.
Diagnostic report number is 5527906.
Can you help?
Thanks in advance
Tanel
Hi Tanel,
I've applied the patch to your system. Please run updates and see if you can connect your CR200.
Hi Luciana,
The patch has been added to your system. Please run updates, try to connect your CR100, and let me know if it doesn't work.
Hi I have a cr100 that won't connect, my case no. Is 5565298, could you help/send the patch over?
Hi BubbaNZ,
I've added the patch to your account. Please update your system and see if you can add your CR100. Please let me know if it doesn't work.
Sumitted diagnostictics under number: 5534116
Hopefully you can find answers your end :)
Kind Regards, Christian
Hi Christian,
I've applied the patch to your account so you should be able to connect your CR100 after running updates. Let me know how it goes.
It worked like a charm! Thanks for your help 🙂
Hi Jeff,
i have the same problem with 3 cr100 buy on ebay, my diagnostic report number is 5560446.
Thanks to your help.
i have the same problem with 3 cr100 buy on ebay, my diagnostic report number is 5560446.
Thanks to your help.
Userlevel 2
I have the same problem - my three CR100 controllers in different rooms no longer see the Sonos components. Happened after the latest software update. The controller says 'Searching for Sonos products...' I have the app running on Windows 10 on a PC that works OK. What do I do?
I've just raised a case - #160301-000487 - in order to try to associated my "new" CR100 with my Sonos config. Is a patch still required and if it is could you push it my way please.
Kind regards
Drew
Hi Drew,
The patch has been added to your system. Please check for updates and run any that are found. Let me know if you are then able to add your CR100.
Sumitted diagnostictics under number: 5534116
Hopefully you can find answers your end :)
Kind Regards, Christian
Hi Christian,
I've applied the patch to your account so you should be able to connect your CR100 after running updates. Let me know how it goes.
Similar issue here, connected the ZP90 to the network, iphone, mac etc all working fine (how easy was that btw!). I tried to reset the CR100 to factory default and let it connect up to the system, but no joy. ZP90 is connected via LAN.
Sumitted diagnostictics under number: 5534116
Hopefully you can find answers your end :)
Kind Regards, Christian
Sumitted diagnostictics under number: 5534116
Hopefully you can find answers your end :)
Kind Regards, Christian
Hi,
I have CR200 that was used in another system couple of years ago.
Now i want to connect it to my system but it wont connect.
Diagnostic report number is 5527906.
Can you help?
Thanks in advance
Tanel
I have CR200 that was used in another system couple of years ago.
Now i want to connect it to my system but it wont connect.
Diagnostic report number is 5527906.
Can you help?
Thanks in advance
Tanel
Hi
I've just raised a case - #160301-000487 - in order to try to associated my "new" CR100 with my Sonos config. Is a patch still required and if it is could you push it my way please.
Kind regards
Drew
I've just raised a case - #160301-000487 - in order to try to associated my "new" CR100 with my Sonos config. Is a patch still required and if it is could you push it my way please.
Kind regards
Drew
+2
Hi Jeff
Thanks for the speedy reply. It worked a treat after I rebooted the CR100.
Great service as always, thank a million
Thanks for the speedy reply. It worked a treat after I rebooted the CR100.
Great service as always, thank a million
I've tried to add a CR100 to my existing system. I've reset my router and my bridge is hard wired.
My diagnostic report number is: 5519268
Can you please advise. Thanks
Hi Mascot Dec85,
I've added the patch to your system so you should be able to add your CR100 once you've check for and run updates.
+2
Hi
I've tried to add a CR100 to my existing system. I've reset my router and my bridge is hard wired.
My diagnostic report number is: 5519268
Can you please advise. Thanks
I've tried to add a CR100 to my existing system. I've reset my router and my bridge is hard wired.
My diagnostic report number is: 5519268
Can you please advise. Thanks
Please go ahead and update your setup as well. Let me know once the CR100 is added.
Thanks!
Please go ahead and update, once done and added, please let me know.
I am also having problems connecting my cr100? diagnostic report number is 5471819
Hi, I'm having the same problem mentioned in that thread. Can you please push the patch to my account? Diagnostic number is 5466181.
Thanks!
Thanks!
Hi chris_, things have changed slightly. In order to effectively apply this patch for you, we require you to call us. This way we can apply the patch, you can add the device, then we remove the patch from your system. The contact details can be found at that link, please be sure to choose the appropriate region.
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