CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!



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Hi, I'm also having the same connection issue with my CR100. My diagnostics report is 5602974. Any help would be much appreciated! Thanks
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i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen

my diagnostics number is 5601207

many thanks
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Hi, I pressed the mute + vol+ buttons on my sonos player but got the message "a sonos component was not found". Pls advise

Hi Luciana,

Please reach out to our phone team to get your CR100s connected. I've created a support ticket for you: 160316-000862. When you call, please reference that number. You can find our phone number and hours in your region here.
Hi, I pressed the mute + vol+ buttons on my sonos player but got the message "a sonos component was not found". Pls advise
Userlevel 7
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Hi Jeff,

i have the same problem with 3 cr100 buy on ebay, my diagnostic report number is 5560446.
Thanks to your help.


Hi Sylvaindenis,

Please try to update your system and connect your CR100s. Let me know if it doesn't work.
Userlevel 7
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Hi,

I have CR200 that was used in another system couple of years ago.
Now i want to connect it to my system but it wont connect.
Diagnostic report number is 5527906.
Can you help?

Thanks in advance
Tanel


Hi Tanel,

I've applied the patch to your system. Please run updates and see if you can connect your CR200.
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Hi I have a cr100 that won't connect, my case no. Is 5565298, could you help/send the patch over?

Hi Luciana,

The patch has been added to your system. Please run updates, try to connect your CR100, and let me know if it doesn't work.
Hi I have a cr100 that won't connect, my case no. Is 5565298, could you help/send the patch over?
Userlevel 7
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I have the same problem - my three CR100 controllers in different rooms no longer see the Sonos components. Happened after the latest software update. The controller says 'Searching for Sonos products...' I have the app running on Windows 10 on a PC that works OK. What do I do?

Hi BubbaNZ,

I've added the patch to your account. Please update your system and see if you can add your CR100. Please let me know if it doesn't work.
Similar issue here, connected the ZP90 to the network, iphone, mac etc all working fine (how easy was that btw!). I tried to reset the CR100 to factory default and let it connect up to the system, but no joy. ZP90 is connected via LAN.
Sumitted diagnostictics under number: 5534116

Hopefully you can find answers your end :)

Kind Regards, Christian


Hi Christian,

I've applied the patch to your account so you should be able to connect your CR100 after running updates. Let me know how it goes.


It worked like a charm! Thanks for your help 🙂
Hi Jeff,

i have the same problem with 3 cr100 buy on ebay, my diagnostic report number is 5560446.
Thanks to your help.
Userlevel 2
I have the same problem - my three CR100 controllers in different rooms no longer see the Sonos components. Happened after the latest software update. The controller says 'Searching for Sonos products...' I have the app running on Windows 10 on a PC that works OK. What do I do?
Userlevel 7
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Hi

I've just raised a case - #160301-000487 - in order to try to associated my "new" CR100 with my Sonos config. Is a patch still required and if it is could you push it my way please.

Kind regards
Drew


Hi Drew,

The patch has been added to your system. Please check for updates and run any that are found. Let me know if you are then able to add your CR100.
Userlevel 7
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Similar issue here, connected the ZP90 to the network, iphone, mac etc all working fine (how easy was that btw!). I tried to reset the CR100 to factory default and let it connect up to the system, but no joy. ZP90 is connected via LAN.
Sumitted diagnostictics under number: 5534116

Hopefully you can find answers your end :)

Kind Regards, Christian


Hi Christian,

I've applied the patch to your account so you should be able to connect your CR100 after running updates. Let me know how it goes.
Similar issue here, connected the ZP90 to the network, iphone, mac etc all working fine (how easy was that btw!). I tried to reset the CR100 to factory default and let it connect up to the system, but no joy. ZP90 is connected via LAN.
Sumitted diagnostictics under number: 5534116

Hopefully you can find answers your end :)

Kind Regards, Christian
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Hi,

I have CR200 that was used in another system couple of years ago.
Now i want to connect it to my system but it wont connect.
Diagnostic report number is 5527906.
Can you help?

Thanks in advance
Tanel
Hi

I've just raised a case - #160301-000487 - in order to try to associated my "new" CR100 with my Sonos config. Is a patch still required and if it is could you push it my way please.

Kind regards
Drew
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Hi Jeff

Thanks for the speedy reply. It worked a treat after I rebooted the CR100.

Great service as always, thank a million
Userlevel 7
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Hi

I've tried to add a CR100 to my existing system. I've reset my router and my bridge is hard wired.

My diagnostic report number is: 5519268

Can you please advise. Thanks


Hi Mascot Dec85,

I've added the patch to your system so you should be able to add your CR100 once you've check for and run updates.
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Hi

I've tried to add a CR100 to my existing system. I've reset my router and my bridge is hard wired.

My diagnostic report number is: 5519268

Can you please advise. Thanks
Userlevel 4
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I am also having problems connecting my cr100? diagnostic report number is 5471819
Please go ahead and update your setup as well. Let me know once the CR100 is added.
Userlevel 4
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Hi, I'm having the same problem mentioned in that thread. Can you please push the patch to my account? Diagnostic number is 5466181.
Thanks!

Please go ahead and update, once done and added, please let me know.
I am also having problems connecting my cr100? diagnostic report number is 5471819
Hi, I'm having the same problem mentioned in that thread. Can you please push the patch to my account? Diagnostic number is 5466181.
Thanks!
Userlevel 7
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Hi chris_, things have changed slightly. In order to effectively apply this patch for you, we require you to call us. This way we can apply the patch, you can add the device, then we remove the patch from your system. The contact details can be found at that link, please be sure to choose the appropriate region.