Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
Userlevel 2
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device diagnostic code is 6196345
Hi Paulnolanuk,
I've updated your account to include the patch. Please run updates on your system then try to connect your CONTROL. Let me know if it doesn't work.
I have 3 CR 100's, and cannot now get any of them to connect. Can you help please... My Sonos ID is 109294123, and have just submitted Diagnostics - reference 6197246.
Many thanks!
Many thanks!
can you please apply the patch for my system
device diagnostic code is 6196345
device diagnostic code is 6196345
Hi Jeff!
Thanks a lot. It works fine now!
Best regards
Thanks a lot. It works fine now!
Best regards
Kind regards
Hi Tokemusic,
I've added the patch to your system. You should be able to connect your CR100 once you've run any available updates.
Hello, I have the same issue trying to connect my CR100 to my ZP80. My SonoIS is 109794486 and diagnose submission reference is 6146788. Could you help me please?
Kind regards
Kind regards
Hi Jeff
Working great!
Thanks
Working great!
Thanks
Thanks
Hi Iankem,
The patch has now been applied to your system. Please run updates and you should be able to connect your CR100. Please let me know if it doesn't work.
Hi Jeff I am having trouble one of my CR100's not connecting. Please could you assist, my Sonos ID is 109644683 and I diagnose submition is 6119011
Thanks
Thanks
Thanks Jeff. It's working now.
Kind regards
Jubril
Kind regards
Jubril
I have the same problem with one of my CR100 (the other one connects ok). Are you able to send me the patch please?
My diagnosis submission reference is 6116363
Kind regards
Jubril
Hi Jubril,
I've applied the patch to your account. You should be able to connect your CR100 once you've run updates on your system.
Hi Sonos support,
I have the same problem with one of my CR100 (the other one connects ok). Are you able to send me the patch please?
My diagnosis submission reference is 6116363
Kind regards
Jubril
I have the same problem with one of my CR100 (the other one connects ok). Are you able to send me the patch please?
My diagnosis submission reference is 6116363
Kind regards
Jubril
Hi Please send patch Sonos ID 109644683
Thanks
Thanks
Hi Kivimart,
The patch has now been applied to your account so you should be able to update your system then connect your CONTROL units. Please let me know if you have any trouble getting everything working.
Userlevel 1
Hello Support,
I have been reading this forum and I appear to have the same problem. I have sent diagnostics as required. Ticket 6095529. Can I please have the patch too.
I have a ZP100 connected directly to my router, I have 2 Play3's and 1 Play5 and a Bridge that isn't in use.. I have bought two CR100s but they won't connect and show the same message as everyone here. Your help is greatly appreciated.
Kind regards
Kobina
I have been reading this forum and I appear to have the same problem. I have sent diagnostics as required. Ticket 6095529. Can I please have the patch too.
I have a ZP100 connected directly to my router, I have 2 Play3's and 1 Play5 and a Bridge that isn't in use.. I have bought two CR100s but they won't connect and show the same message as everyone here. Your help is greatly appreciated.
Kind regards
Kobina
Please send patch sonos id: 115047685
Jeff you are the man!! Thank you. Working perfectly.
Hi Pak74 and Mamiyapentax,
I've applied the patch to both of your accounts. Please run updates on your Sonos systems and then try to connect your CONTROLs. Let me know if it doesn't work.
I've applied the patch to both of your accounts. Please run updates on your Sonos systems and then try to connect your CONTROLs. Let me know if it doesn't work.
My number is 6060315. Please help. Thank you.
Hey Jeff S. I'm having the same connection issue. Could you hook me up with a patch? Confirmation # 6012252
my diagnostics number is 5601207
many thanks
Hi Skymanjames,
I've applied the patch to your account so you should be able to run updates and then connect your CR100s. Please let me know if you have any troubles doing so.
Hi thanks
Next question what is the next process as my CR100 are factory reset , so just wanted to know what steps next after you have applied patch ?
Please check for updates on your Sonos system, here's how.
Once you've checked for updates your system should have the patch applied. At this point you can follow the on-screen instructions on your CR100 to connect each one in turn.
my diagnostics number is 5601207
many thanks
Hi Skymanjames,
I've applied the patch to your account so you should be able to run updates and then connect your CR100s. Please let me know if you have any troubles doing so.
Hi thanks
Next question what is the next process as my CR100 are factory reset , so just wanted to know what steps next after you have applied patch ?
my diagnostics number is 5601207
many thanks
Hi Skymanjames,
I've applied the patch to your account so you should be able to run updates and then connect your CR100s. Please let me know if you have any troubles doing so.
Hi Garethwynne,
Your Sonos system is set up to connect to your home's wireless network. This configuration does not allow for the CR100 to connect. You will need to wire one Sonos unit in via ethernet cable. By doing so, the Sonos system creates its own wireless network which the CR100 can use to connect. Please make sure that no Sonos speakers are playing music when you wire one in as this will prevent them from switching to the Sonos wireless.
I've applied the patch to your system so you should be able to connect your CR100 once you've wired one Sonos unit in.
Please can you apply this to my account please
Thanks
Here is what I posted yesterday
i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen
my diagnostics number is 5601207
many thanks
Hi Garethwynne,
Your Sonos system is set up to connect to your home's wireless network. This configuration does not allow for the CR100 to connect. You will need to wire one Sonos unit in via ethernet cable. By doing so, the Sonos system creates its own wireless network which the CR100 can use to connect. Please make sure that no Sonos speakers are playing music when you wire one in as this will prevent them from switching to the Sonos wireless.
I've applied the patch to your system so you should be able to connect your CR100 once you've wired one Sonos unit in.
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