CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!



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Userlevel 7
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can you please apply the patch for my system
device diagnostic code is 6196345


Hi Paulnolanuk,

I've updated your account to include the patch. Please run updates on your system then try to connect your CONTROL. Let me know if it doesn't work.
I have 3 CR 100's, and cannot now get any of them to connect. Can you help please... My Sonos ID is 109294123, and have just submitted Diagnostics - reference 6197246.
Many thanks!
can you please apply the patch for my system
device diagnostic code is 6196345
Hi Jeff!
Thanks a lot. It works fine now!
Best regards
Userlevel 7
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Hello, I have the same issue trying to connect my CR100 to my ZP80. My SonoIS is 109794486 and diagnose submission reference is 6146788. Could you help me please?
Kind regards


Hi Tokemusic,

I've added the patch to your system. You should be able to connect your CR100 once you've run any available updates.
Hello, I have the same issue trying to connect my CR100 to my ZP80. My SonoIS is 109794486 and diagnose submission reference is 6146788. Could you help me please?
Kind regards
Hi Jeff
Working great!
Thanks
Userlevel 7
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Hi Jeff I am having trouble one of my CR100's not connecting. Please could you assist, my Sonos ID is 109644683 and I diagnose submition is 6119011
Thanks


Hi Iankem,

The patch has now been applied to your system. Please run updates and you should be able to connect your CR100. Please let me know if it doesn't work.
Hi Jeff I am having trouble one of my CR100's not connecting. Please could you assist, my Sonos ID is 109644683 and I diagnose submition is 6119011
Thanks
Thanks Jeff. It's working now.

Kind regards

Jubril
Userlevel 7
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Hi Sonos support,

I have the same problem with one of my CR100 (the other one connects ok). Are you able to send me the patch please?

My diagnosis submission reference is 6116363

Kind regards

Jubril


Hi Jubril,

I've applied the patch to your account. You should be able to connect your CR100 once you've run updates on your system.
Hi Sonos support,

I have the same problem with one of my CR100 (the other one connects ok). Are you able to send me the patch please?

My diagnosis submission reference is 6116363

Kind regards

Jubril
Hi Please send patch Sonos ID 109644683
Thanks
Userlevel 7
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Please send patch sonos id: 115047685

Hi Kivimart,

The patch has now been applied to your account so you should be able to update your system then connect your CONTROL units. Please let me know if you have any trouble getting everything working.
Userlevel 1
Hello Support,

I have been reading this forum and I appear to have the same problem. I have sent diagnostics as required. Ticket 6095529. Can I please have the patch too.
I have a ZP100 connected directly to my router, I have 2 Play3's and 1 Play5 and a Bridge that isn't in use.. I have bought two CR100s but they won't connect and show the same message as everyone here. Your help is greatly appreciated.

Kind regards
Kobina
Please send patch sonos id: 115047685
Jeff you are the man!! Thank you. Working perfectly.
Userlevel 7
Badge +20
Hi Pak74 and Mamiyapentax,

I've applied the patch to both of your accounts. Please run updates on your Sonos systems and then try to connect your CONTROLs. Let me know if it doesn't work.
My number is 6060315. Please help. Thank you.
Hey Jeff S. I'm having the same connection issue. Could you hook me up with a patch? Confirmation # 6012252
Userlevel 7
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i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen

my diagnostics number is 5601207

many thanks


Hi Skymanjames,

I've applied the patch to your account so you should be able to run updates and then connect your CR100s. Please let me know if you have any troubles doing so.



Hi thanks

Next question what is the next process as my CR100 are factory reset , so just wanted to know what steps next after you have applied patch ?


Please check for updates on your Sonos system, here's how.

Once you've checked for updates your system should have the patch applied. At this point you can follow the on-screen instructions on your CR100 to connect each one in turn.
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i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen

my diagnostics number is 5601207

many thanks


Hi Skymanjames,

I've applied the patch to your account so you should be able to run updates and then connect your CR100s. Please let me know if you have any troubles doing so.



Hi thanks

Next question what is the next process as my CR100 are factory reset , so just wanted to know what steps next after you have applied patch ?
Userlevel 7
Badge +20
i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen

my diagnostics number is 5601207

many thanks


Hi Skymanjames,

I've applied the patch to your account so you should be able to run updates and then connect your CR100s. Please let me know if you have any troubles doing so.
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Hi, I'm also having the same connection issue with my CR100. My diagnostics report is 5602974. Any help would be much appreciated! Thanks

Hi Garethwynne,

Your Sonos system is set up to connect to your home's wireless network. This configuration does not allow for the CR100 to connect. You will need to wire one Sonos unit in via ethernet cable. By doing so, the Sonos system creates its own wireless network which the CR100 can use to connect. Please make sure that no Sonos speakers are playing music when you wire one in as this will prevent them from switching to the Sonos wireless.

I've applied the patch to your system so you should be able to connect your CR100 once you've wired one Sonos unit in.





Please can you apply this to my account please

Thanks

Here is what I posted yesterday

i have just been reading and i can have the connection patch added to my account to make the CR100's controllers work .Please can we make this happen

my diagnostics number is 5601207

many thanks
Userlevel 7
Badge +20
Hi, I'm also having the same connection issue with my CR100. My diagnostics report is 5602974. Any help would be much appreciated! Thanks

Hi Garethwynne,

Your Sonos system is set up to connect to your home's wireless network. This configuration does not allow for the CR100 to connect. You will need to wire one Sonos unit in via ethernet cable. By doing so, the Sonos system creates its own wireless network which the CR100 can use to connect. Please make sure that no Sonos speakers are playing music when you wire one in as this will prevent them from switching to the Sonos wireless.

I've applied the patch to your system so you should be able to connect your CR100 once you've wired one Sonos unit in.