CR100 compensation - TIME LIMIT UNFAIR

problem is Ryan cannot help to much as he can only pass details onto the service/sales staff who appear to be singing off different hymm sheets :-)






Being a busy sort of person I didn't get round to applying until the last minute.

I obviously don't know you or anything of that nature, and I mean absolutely no disrespect by this, but I'm going to use that line next time I procrastinate.


Flexible, no way! Love the insincere reply "Once more, we do apologise for any inconvenience this may have caused you and we hope you will remain with the Sonos family moving forward". And no, you can't have a voucher.

I'm not seeing how that statement is insincere. If you're having trouble getting vouchers, I'd recommend as Chris said and contact Ryan.

Also, I understand why it would be great for customers if Sonos just left this promotion on indefinitely, but clearly the promoation does come at a cost, and I don't just mean the cost of the voucher. They do have to divert resources to run the program, and as long as there are potential vouchers that could be turned it, it probably shows up as a liability on the books. If Sonos is planning on going public soon as has been rumored, that probably isn't something investors want to see on the books for very long. I am purely speculating and have no idea what the total cost is. The point is, if there were not good reasons for ending the program on July 1 (I think that's the date), then I would think they would have extended it.

… and I think this thread was referring to the 6 month expiration date of the voucher itself.

Being a busy sort of person I didn't get round to applying until the last minute. Flexible, no way! Love the insincere reply "Once more, we do apologise for any inconvenience this may have caused you and we hope you will remain with the Sonos family moving forward". And no, you can't have a voucher.

My experience with the CR100 voucher scheme has been a bit up and down - first I sent an email complaining about the whole CR100 situation as I have 8 of them! Got a fob off email first and then complained and got £100 per controller - £800 total but the whole voucher scheme is a bit dodgy - I was told that if they expired I could contact them and have them renewed - anyway found out that you can only use one voucher at a time to purchase - I got 1 @ £500 and 1 @£300
Tried to use the voucher and found that It will not work unless I spend over the voucher value!! So be wary and try to manage your spending carefully - Still I was appreciative of the gesture from Sonos - despite their attempt to brick my controllers

Call them. Some have gotten one per device, others have been limited. I only had one so I can't say. Please report back.

Folks discussing this in the "Save the CR100" thread have been getting a voucher for each CR100 they own. How is it you did not get the same deal?

There was no confirmation email upon submission.

I would resubmit.

Sonos, Oh how disappointing this is to hear this news. I have three CR100 controllers that form the backbone for the control of my system. I've been an ardent supporter and promoter of your products for over 10 years. I'm responsible for at least half a dozen new customers. This decision has changed my mind about you and your compensation for such passionate support is inadequate. I have never liked your smart phone interface and besides, I don't have spare smart phone / iPads to replace my CR100 controllers. Your offer of a single $125 time-limited and restricted coupon is not helpful -- I don't need anything else other than a replacement for my three controllers and your offer is not going to help with that.

I think you have two ways to make this right: 1) retain support for the controller, 2) provide a meaningful non-expiring, gift-card style credit FOR EACH CR100 a customer owns.

Please make this right and restore my faith in you...

Real cheap deal that in compensation for 3 CR100's I get a voucher I cant use on what I need - a pair of Sonos Ones, because that an "offer". Big deal. Possibly time to ditch Sonos and move to something else.

Yes they have to develop. Evolve. Generate profits. Of course. I’ve no issues with that.
But any company that ignores existing customers does so at their peril. Especially in a market increasingly about the services they provide on an increasingly limited number of devices with massive competition.
I’m pretty sure every CEO on the planet would agree that the cost of retaining customers and cross selling to them is far cheaper than getting new customers and that opinions of existing customers significantly influence the purchases of new customers. Our opinions matter. Our views matter.

And although I started the first months they arrived in UK ,. 2005?? (They wouldn’t ship from USA at the start - we had to wait for Simply Sonos to be set up) , I’ve also bought new in recent months. Maybe not as much as many but there are a lot of Sonos devices in the house. 7ZP’s plus Play’s and PBar et etc.

So I’ll continue to criticise their appalling record in recent years of supporting the base fundamentals of UI, and home Audio and forgetting those who aren’t laggards but want to continue to enjoy music on internal NAS, in high quality lossless and not streamed low quality.
They can evolve into Home theatre and Streaming and services as their core focus but no need to leave their roots behind.

So SONOS have confirmed ONE voucher per household. So for my 3 CR100's (2 of which are 100% functioning)
I get a £100 voucher that I have to spend by end of July. But they have NOTHING I am interested in buying......
Such a shame what SONOS has become these last few years..
Once again they have forgotten those who helped them start up, those who took the first steps with you.

Would selling the other CR100's on ebay, and that buyer claiming the £100 voucher work ok?
I would assume sonos are tracking serial numbers against addresses?