3 minutes ago
I see I'm not the only one with this problem - the latest update seems to have caused the app to consume more battery than the screen, even with notifications and lock screen off! I've had no choice but to uninstall the app as killing it, clearing cache etc, none of the usual things fixes it.
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so in answer to a inquiry on twitter, no there is no update, they didn't have a record of my diagnostic report, and I'm again going to have to reinstall the app, watch my battery life evaporate, and call them wasting more of my time as they make up yet more excuses.
Just adding another "me too". The battery drain is intolerable on android (8.0.0) on a Samsung Note. Tried multiple re-installs (v.9.0.1), but the "force stop" doesn't have any effect on the app at all it seems. It just won't die! Alas, my time is worth more than this, so have uninstalled for good and using the computer as the controller. Have commented on the Google Play store and would hope that Sonos devs would be checking in there occasionally...? Really disappointed with Sonos' apparently lack of engagement with this, and will be checking back here to see if there are any updates. Thanks to everyone who has spent the time and effort re-installing, getting reports and screenshots and uploading them.
Used the phone by mistake again and argh!. Come on Sonos it is over a month since you provided any feedback on this very frustrating problem.
Thought that the battery on my OP3T was starting to give in. But no, the Sonos app was the culprit severely draining battery. Please update us on this issue.
Was going to be 1hr48min of battery life until I deleted the app.
I have had the same problem since about a month ago. I also have submitted my diagnostics 758031041.
I am running an LG G6 and my android version is 8.0.0 and I have the security patch June 1, 2018. Kernel version ios 3.18.71
I am running an LG G6 and my android version is 8.0.0 and I have the security patch June 1, 2018. Kernel version ios 3.18.71
Sonos, please! Can you at least give us some hint of you trying to fix the battery drain issue?
I tried downgrading to 8.6 to avoid the problem, but that version says there is a newer version, and I HAVE TO upgrade to use it. My battery went from 75% to 55% in two hours without me even using the phone. Why? Sonos. It is ridiculous.
So, now I have to uninstall the app. This CAN'T go on.
I tried downgrading to 8.6 to avoid the problem, but that version says there is a newer version, and I HAVE TO upgrade to use it. My battery went from 75% to 55% in two hours without me even using the phone. Why? Sonos. It is ridiculous.
So, now I have to uninstall the app. This CAN'T go on.
Just a quick "me too". I've had to uninstall as Sonos was chomping through 25% of my battery and by 6pm I was looking for a charger.
I've also been forced to uninstall. Force stop didn't work. It's a battery killer on my sony E6653 android version 7.1.1. I was thinking of buying a Sonos soundbar. Not so sure now if they can't fix this in a reasonable time. I was really liking Sonos until now.
Can we get an update on this please? This is staring to make my phone unusable as it needs to be plugged in all the time.
I'm sitting here refreshing the battery usage stats. The app isn't even open yet CPU total is constantly increasing, as is data received via wi-fi, data sent via wi-fi and computed power usage.
What on earth is it sending over wi-fi when the app isn't even running and why is it using CPU?
I'm sitting here refreshing the battery usage stats. The app isn't even open yet CPU total is constantly increasing, as is data received via wi-fi, data sent via wi-fi and computed power usage.
What on earth is it sending over wi-fi when the app isn't even running and why is it using CPU?
HTC U11 suffering the same problems. 49% battery use for a day the app was never used. I have just removed and reinstalled. I'll post back in a day or two.
SonosOneSteve has given a work-a-round that works for him and maybe others, but it does not explain "What Changed" having adoptive storage did not change and the version 8.6 of the app was functioning perfectly with little or no battery drain when the app was not in use, with 9.0 and 9.1 we have a massive battery hit on battery drain when the app is not in use, so again SONOS WHAT CHANGED from 8.6 to 9.x
Update to my situation on HTC U11. I removed the app, restarted the phone and reinstalled. Seems to be behaving as of today but that's only 24 hours. Strange thing was I tried reinstalling before but without the restart, maybe something was held in memory.
That's usually what I think about that too....something gets held over in memory, until the memory is "flushed" by a full reboot. It's why I often recommend a hard power cycle. I know it doesn't hurt, and sometimes it might help. And the other issue is what if it's something left over from some other program, corrupting ostensibly addressable memory?
Glad it's working now for you, hope it continues.
Glad it's working now for you, hope it continues.
I uninstalled it from my phone (Android 6.0.1, Sony ), left it a week or so until I really needed the app again, then reinstalled.
Worked fine for maybe a week or so, but now we are back to the app being the main battery use every day, even when I haven't actively used it all.
Previously I had the widget as well which I thought maybe wasn't helping but I had got rid of that as well.
I'm uninstalling, will have to get by using Alexa for basic functions and then tablet or PC if I want to browse...
Worked fine for maybe a week or so, but now we are back to the app being the main battery use every day, even when I haven't actively used it all.
Previously I had the widget as well which I thought maybe wasn't helping but I had got rid of that as well.
I'm uninstalling, will have to get by using Alexa for basic functions and then tablet or PC if I want to browse...
Same problem here, Moto G5s running Android 7.1.1 and getting unacceptable battery drain. Have tried downgrading to 8.6, but then it seems it is not compatible with the Sonos speaker itself. Raised support ticket with Sonos who responded initially with "We have not received any reports of our current version causing unnecessary battery drain."!
Anyway, I have submitted diagnostic reports to Sonos and await a reply.
Anyway, I have submitted diagnostic reports to Sonos and await a reply.
Another me too. MotoG5 unacceptable (30%) battery drain attributable to Sonos app whether used or not. Right pain, version 8.6 used successfully but had to upgrade recently to add new beam to network. Have had to unistall app version 9 after cos same battery drain. Installing 8.6 also a pain & having to disable auto app update annoying ong. This has been going on for ages Sonos, come on we need a fix!
Would be interested if you see a difference with the just released 9.2 version of the Sonos software.
Thanks - will give it a go!
I'm not promising anything, mind you. It wasn't called out as a fix in the release notes, but I am curious.
Great news, have installed 9.2 and will report back. Thanks
Not great news unless it fixes your issue. As I said, there was no indication in the release notes. But I'm not convinced that Sonos is 100% sure about what causes the issue, either, very few people seem to be reporting with diagnostics, and they may not be able to recreate it internally. It's why you'll see me so frequently suggest that people submit a diagnostic. I've worked with programmers for years, and am constantly confronted with the "I can't reproduce the issue, how do you expect me to fix it" line.
Ah I see. Not read chain properly rather reacting to email. Indeed initial signs not good. Installed 9.2 earlier today and now #2 battery consumer at 13.6%. When I get a chance will submit diagnostics (need to read how ref no can be linked to ticket/problem report). Be better when I fire up PC. No magic fix I think 😞
That's unfortunate, but thanks for thinking about submitting that diagnostic, I can only hope it helps Sonos get to the bottom of the issue. Just make sure to post the resulting number here, so that they know what they're looking for in the data.
Diag number 381054112
Version 9.2 Nothing changed. Sonos still is the #1 battery user. 60% or more.
Please fix this!
Version 9.2 Nothing changed. Sonos still is the #1 battery user. 60% or more.
Please fix this!
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