9.0 Version App Keeps Freezing

I’ve replied on other threads with similar problems to this but forgot about this one. My problems were with both ios and Android apps which kept opening up pointing to the wrong zone and occasionally appeared to have frozen - it took a while for it to get the status of whichever zone it was supposed to be controlling. I’ve had confirmation that there is a software bug which is responsible for the problems I’m having.

Hi
I'm having the same problem with an iphone 8 plus and an ipad. It's only been happening for the last few weeks. Once I've chosen a track and volume on the Sonos app, when I open another app and go back to Sonos (to change track or volume), it's frozen. I have to close the app, turn off the phone and open the app again. Very frustrating!

Hi folks,

If you're having app freezes, please reach out to our phone team who will investigate the issue and escalate your case if needed. You can find our phone number and hours in your region here.

Thanks. Also, like yours, mine has also shut itself down but then restarted itself. I can also control it from the controls on the Sonos device itself, while the app is frozen.

I had along session on the phone with Sonos support today but I don’t have any kind of solution as yet. Interestingly though, whilst I was trying things out during the support call, the Sonos app appeared to crash. It just disappeared from the screen completely and I had to bring it back up again. It has since done it again tonight, so I sent another diagnostic into them.

Same issue with 9.0. App freezes when phone sleeps, after switching to a different app then back to Sonos, and while doing something in the app itself without switching or sleeping. Submitted diagnostics: Your confirmation number is: 915440005.
Using iPhone 8 with 209GB available memory.

Thanks for sending in the report. I don't see why the app is freezing, but it does look like your phone is connecting to a different wireless network than your Sonos units. Do you have it set to connect to multiple networks? It's possible that the app is freezing when the phone switches networks.

It's happened again on mine. Same as above. Let iPad go into sleep mode and then wake up and the Sonos app has lost track of what is playing. Whilst I was searching through the menus for the submit diagnostic option it came up with the splash screen over the top of the app as if it was reloading it and then it did know that the lounge was playing and allowed me to stop play there.

Diagnostic code is 1524332199

Thanks for the report. It's not clear why this is happening from the report. Please reach out to our phone team who can take a look at this live. Our phone number and hours are found here.

Same issue with 9.0. App freezes when phone sleeps, after switching to a different app then back to Sonos, and while doing something in the app itself without switching or sleeping. Submitted diagnostics: Your confirmation number is: 915440005.
Using iPhone 8 with 209GB available memory.

Thanks for sending in the report. I don't see why the app is freezing, but it does look like your phone is connecting to a different wireless network than your Sonos units. Do you have it set to connect to multiple networks? It's possible that the app is freezing when the phone switches networks.

Hi folks,

Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.

My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.

I'm not aware of any issue affecting all iPad controllers, mine works fine, for example. Either way, our phone team should be able to help.

Mine used to work fine until some time this year and then the iPad app became worse to use requiring more presses to do simple things and now it’s unreliable and could be dangerous if I don’t know a zone player has been playing constantly for days without me knowing. Not only is it using electricity over all those days it’s also potentially making the ZP90 very hot.

I’m coming to the conclusion I don’t want to use this system any more.

Hi folks,

Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.

My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.

Hi folks,

Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.

Well the plot thickens. This morning I went into my office and noticed that according to my CR200 controller, the ZP90 in there was already playing a tunein radio station. I believe this has been playing since I had the app go funny on me a few days ago. Because the amp it was connected to wasn’t on, then there’s no way of telling that it’s playing. This to me is more than unreliable, it’s now becoming unusable and untrustworthy.

When I had previous problems with the iPad app it mysteriously changed the zone it was controlling to that ZP90 in the office and started controlling that instead. This time when it went wrong I checked to make sure it was still controlling the lounge paired Play1 speakers and it was, so I don’t know how it managed to screw up and start the office zone playing.

I wish Sonos would stop putting all these updates out and get back to how they used to be and make sure everything works properly before they release. I fear the software and the whole system is now far too complex and causing more and more problems for users.

I wish I’d have taken Sonos up on their offer of buying all my gear back because I feel I can’t trust it any more.

JohnG666,

That’s interesting, as I don’t have the screen-freeze issue and I have also turned off 'background app refresh' for all my iOS Apps. I will switch it on and see what happens.