I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent. Very frustrating since all I play is from YouTube Music. Diagnostic 291296562.
Best answer by Ryan S
View originalthanks, the drift everything works !!!! you are the best !!!!
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Thanks. I don’t see any errors playing YouTube music on that diagnostic. When was the last time you got one of those errors? Think you could recreate it, send a new diagnostic, and let me know which room you had trouble in?
The issue should be resolved, if everyone has updated their Sonos system to v11.1.
I’m still experiencing this before and after 11.1 update. Other services work fine for hours.
Hi Ryan, as below. Thank you for your time on this
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The issue should be resolved, if everyone has updated their Sonos system to v11.1.
I’m still experiencing this before and after 11.1 update. Other services work fine for hours.
The issue should be resolved, if everyone has updated their Sonos system to v11.1.
As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.
Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.
Thank you so much Ryan!!
I will give YouTube Music a try in a bit and report back if there are any issues.
Thanks!
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The issue should be resolved, if everyone has updated their Sonos system to v11.1.
As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.
Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.
The issue should be resolved, if everyone has updated their Sonos system to v11.1.
I’m still experiencing this before and after 11.1 update. Other services work fine for hours.
The issue should be resolved, if everyone has updated their Sonos system to v11.1.
Just came here to say this is STILL AN ISSUE. Also using Spotify free in the meantime. Please can somebody fix it. YouTube Music is the perfect solution for us because we watch a lot of YouTube so enjoy the ad free benefits while watching on our smart TV. Please fix!
So… in a shocking development, YTM support told me I need to take this up with the Sonos folks.
Oh well. Hopefully we hear some news from the Sonos people…
Same problem in Austria
Fwiw, me too.
This is getting more than frustrating, 3 out of 5 songs are skipping, its a horrible user experience.
I’d like to know if this is a SONOS or a YT issue, since we don’t seem to be getting anywhere here.
If it’s a YT issue, please provide some details and I will raise on their side too, and we can all upvote and moan at them instead.
I agree. FWIW, I contacted YTM support, and their advice was to reboot my computer. (of course).
Maybe someone at Sonos can get better traction with them.
From what I recall, Sonos provides the API, and music providers are responsible for leveraging it and registering the service. (In fact, I’ve reached out to other content providers to encourage them to enlist with Sonos...). However, when it breaks, it’s frustrating for us paying subscribers…
Fingers crossed.
This is getting more than frustrating, 3 out of 5 songs are skipping, its a horrible user experience.
I’d like to know if this is a SONOS or a YT issue, since we don’t seem to be getting anywhere here.
If it’s a YT issue, please provide some details and I will raise on their side too, and we can all upvote and moan at them instead.
It’s still up to Youtube, so asking here in the Sonos forums doesn’t get that nail hit on the head as it should. Assuming you’re paying for a YouTube account, have you contacted them directly? They’re much more likely to listen to a paying customer than they are to Sonos, I’d think. Nor do I expect them to have people reading these forums.
The ‘patch’ needs to come from YouTube on their servers. The best Sonos can do is take what information is provided to them.
Well - I was trying to make a pun on the word ‘patch’ there. Had to try… ;)
However, you are correct, I think. I’ve reached out to the YTM folks to see if they have insights. It’s hard to push this stuff uphill though as a consumer (even a paying one).
Would love insight into where the issue stands wrt resolution. Whether the cause/effort sits on the YTM side or the Sonos side is irrelevant to the end user - since the user cannot fix it directly. he/she just needs to know who’s responsible for coordinating the resolution, and wants feedback as to the progress…
Fingers are crossed. Eyes too.
It’s still up to Youtube, so asking here in the Sonos forums doesn’t get that nail hit on the head as it should. Assuming you’re paying for a YouTube account, have you contacted them directly? They’re much more likely to listen to a paying customer than they are to Sonos, I’d think. Nor do I expect them to have people reading these forums.
The ‘patch’ needs to come from YouTube on their servers. The best Sonos can do is take what information is provided to them.
Laugh. Good point, I did mean ‘not’ rather than nicotine. Big fan of the OED folks, have given them my fair share of money, but I’m willing to bet they’d be unsurprised by the autocorrect fail, as well as my poor typing and proofreading skills ;)
Since we can agree on the need for both nicotine _and_ a software resolution to the issue outstanding, it begs the question…
… when can we get a patch?
:)
Laugh. Good point, I did mean ‘not’ rather than nicotine. Big fan of the OED folks, have given them my fair share of money, but I’m willing to bet they’d be unsurprised by the autocorrect fail, as well as my poor typing and proofreading skills ;)
Unfortunately, it is unlikely to be an issue on Sonos’ side of things, but instead something on YouTube’s servers. And I’m willing to bet that while Sonos folks continue to raise the issue with them, fixing it is nicotine a priority on YouTube’s side.
I don't know if that's intentional or autocorrect, but I think you stumbled upon a pretty good new usage for the word ‘nicotine'. Tempted to notify the folks at OED…. :)
Wrt the issue - yeah, a gut check tells me it's in the Google side. Maybe an overzealous reauthentication call or something? (I'm out of my depth though…)
Unfortunately, it is unlikely to be an issue on Sonos’ side of things, but instead something on YouTube’s servers. And I’m willing to bet that while Sonos folks continue to raise the issue with them, fixing it is nicotine a priority on YouTube’s side.
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Good afternoon,
I ask you to urgently fix this problem, I really ask you to help ................
you are such a cool company "sonos"
It’s not possible to listen to the speakers without any action for 2 months
do something, now quarantine wants to at least somehow please yourself.
Thank you for understanding....
This needs to be fixed ASAP!!!
Today it is working much better for google play music...so far. But YouTube still seems a bit off as a song just cut off - but how I would know whether it is Sonos or service...that is another drawback to this system. Great when it works but difficult to troubleshoot yourself.
Maybe something has been improved as I did not change my network.
Indigomirage asked about escalation...
I did send emails of complaint to a customer service rep and also used the link to email the CEO.
i am frustrated by this streaming problem having happened at all as well as about the upgrade path which I consider to be inappropriate. I wish to understand why it is necessary to have split systems or miss out on all features, even if some equipment could not support the new features. Sync and control seem fundamentally sound so I don’t know why they need to lose control over older speakers.
I got a response to the CEO query from Sonos and have a telephone call meeting set up with a Sonos supervisor of some sort on the 20th (first date available) so will hear what they have to say.
Same issue with YouTube music premium in UK. I am playing on Beam with two Play 1’s as surround. I had Spotify premium up until last month and had no issues with it.
Same problem with google play music and YouTube music in Canada. I have 2 gen1 play5s and was agonizing over whether to do any trade up, but they are making really hard to do that or recommend Sonos to anyone if they can’t fix this right away.
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