Answered

WiFi password incorrect

  • 14 October 2019
  • 34 replies
  • 6162 views
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34 replies

A

Hello @Alex_uhh. Welcome to the Community. I understand that you are having some trouble with your Play:5 working wireless on your network. In order to troubleshoot this, could you wire it into the back of your router with an Ethernet cable for now?

I would like to have you submit a diagnostic of your system while it is wired, and reply back with the confirmation number. This will let us see what might have gone wrong with the speaker. I understand the inconvenience of moving it around your home, and thank you for your patience.

A

I’m having exactly the same issue as @sneakmeister … I’ve spent an infuriating 2-3 hours trying to sort this. My Ethernet cable is short and the router is in the utility cupboard so my Play:5 is useless.

 

is it a hardware issue? I’ve followed all troubleshooting and reset my wifi password several times. 
 

Customer care line is only open whilst I’m at work. Advice desperately sought pls!! 

A

@sneakmeister Thank you for bringing your concern to us here and welcome to the Sonos Community. I will reach out to you in a direct message to address your concerns about your Playbase.

S

i have 2 sonos ones, a sub and a playbase. yes, this problem only happens for my playbase. it was working perfectly for over a year until early january 2020 where the playbase cannot be recognized on the entire 5.1 system. i tried multiple times to factory reset and everytime i disconnect from the physical ethernet cable, it automatically disappears. tried the wireless setup multiple times but kept saying “incorrect wifi password”. i removed the surrounds and sub, had it set-up as a differed group of speakers, set-up wireless network - and wifi password was working just perfectly.

 

my sense is that the playbase has a harware problem, it’s the only sonos speaker on my system that no longer connects via wifi (need to be hardwired via ethernet) - makes it pretty useless.

AjTrek1
Userlevel 7

i have exactly the same problem. specifically for my playbase. is there a resolution to this?


What do you mean you have the same problem? Your profile indicates you’ve been a Sonos user since 2018. Also, the original poster was having a problem with their entire Sonos. Your issue seems to be related to a single component. 

Question: What has changed since 2018? Something is different regarding your (wait for it) NETWORK. 

Together Everyone Achieves More = T.E.A.M.
S

i have exactly the same problem. specifically for my playbase. is there a resolution to this?

Stanley_4
Userlevel 7
Badge +22

Sonos often does not like range extenders and the like. Remove it and see how things go.

I’d consider switching to Boost Mode (one or more wired Sonos devices) and quit trying to connect to your home WiFi.

106rallye
Userlevel 7
Badge +17
I’ve read that Sonos doesn’t like passwords with spaces in them. Is there a space in your pasword?
N
Userlevel 7
Badge +18
Remember that this is a User Community, so you might prefer to call Sonos support instead.

Otherwise:

Sometimes the copy/paste picks up a “space” character at the end of the actual password. It may be worth checking that.

Since this is is your first time setup, it might be worth trying to set up just the Playbar first, without the others connected.

Can you connect the Playbar to router with an ethernet cable temporarily?

Unplug the playbar from power and shut down the router. Then restart the router and wait for it to fully restart. Then power up the Playbar and follow the setup procedure.

You See how that goes and report back.
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