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Spotify problems

  • 16 March 2021
  • 37 replies
  • 15485 views
J
Userlevel 1

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into the song, which is pretty annoying. 

Funny thing is, when the songs change by them self going through a playlist I will not experience any delay at all.

What can be causing this problems?

For information:
I have 7 play 1 units, 1 play 3 and 1 play 5 gen 2 and a boost.

I have great internet connection and my apartment is only 83 square meters so distance between shouldn’t be a problem.

 



 

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Best answer by Xander P 18 March 2021, 09:51

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37 replies

J
Userlevel 1

So, now I’ve tried your solutions, but the problem is still there. Keeps losing connection to serveral of my speakers… 

I’ve noticed many having problems with Spotify through Sonos, could Spotify be the problem here?

J
Userlevel 1

Haha, I really have no idea whats wrong with these speakers, but somehow it works like a charm now.. :D

I’ve had these problems for over a year now and suddenly when I got home from work today it just...worked? Must be something with the hard reset of router that did the trick, i guess.

So for now, thank you guys :D

S

Solved! Carried on browsing and found the answer elsewhere and its connected up with no issues immediately.

In Spotify set “Device Broadcast Status” to on and set “Show Local Devices Only” to on.

C

I have also had this problem for a long time, and see that a lot of others have too over the last year.

I’ve followed all the normal advice - disconnect/reconnect Spotify account, deleted and reinstalled both apps, restarted router, checked the Sonos devices are connected to the same network as my phone (one Sonos device is right next to the router), tried starting playing only on that device, tried controlling with another device...  But still having no luck.
 

I have a Beam, a Sonos One and a Play5 (gen1) running on S1 app (iPhone/iPad). Please can you help.

 

N

I am also having recurring problems with playing Spotify through SONOS, but all other music and radio services working just fine. So no trouble with ethernet. 

Either songs don’t play at all, or they play 5-30 seconds and then “connection to spotify is lost” comes up. This is sooooo frustrating. 

 

A

Hi there, 

I’ve had my Sonos set up wonderfully for more than 2 years now and all of a sudden I can’t play off Spotify on my phone or laptop. The songs keep getting cut off or playback is choppy or new tracks just start - it’s a disaster. All my music is on Spotify. And I cannot understand why this would suddenly happen? 

The error message I keep getting is: “playback has been interrupted as your WiFi network is unstable” which is impossible. I’ve had it checked and serviced when this happened, no issues found, plus all my video calls work well and watching Netflix with my laptop connected to Sonos works perfectly fine too. It’s really just the music streaming platforms (radio is choppy, Soundcloud starts badly then sort of settles down). 

Please help!

C

Getting really frustrated now. All of my music collection is curated through Spotify but I keep getting error message ‘connection to spotify is lost’.  Worked fine up until a week ago; nothing on my network has changed.  I’ve deleted and re-added the app. I've tried connecting to sonos from spotify app. Nothing seems to work.

C

So, I think I’ve isolated the problem. Spotify will connect as normal as long as I don't use my series one Play:5 unit.  If I connect this to Spotify, either in isolation or grouped with other speakers, then I get the ‘lost connection to Spotify’ message.  The software on the Play:5 is up to date, I’ve re-set it to factory settings and re added it without success.  This is only a Spotify problem, other music sources seem to work fine.

Any ideas?

Xander P
Userlevel 6
Badge +15

Hi @Coooops, understood - thanks for getting back to us.

To rule out an issue with the network, would it be possible to try setting the Play:5 up as a new system, using a mobile Hotspot?

You would need two mobile devices for this - one to host the mobile Hotspot, and another with the Sonos & Spotify apps installed, and connected to the Hotspot WiFi.

Once you’re connected, if you Factory Reset the Play:5, and then set it up as a new system using the S1 app, configured for the Hotspot wireless network, are you able to add and play your Spotify content?

(You may need to reset the Sonos app to get the option to set up a new system - you can do this in the app by going to Settings > App Preferences > Reset App)

 

 

 

W
Userlevel 2
Badge +4

After adding a song to the queue with ’play next’ about 10 seconds from the end of the current song it comes up ‘unable to play the song is not encoded correctly’ and then skips to next track?

I can manually go back and play no problem. 
This only happens on Spotify and not on soundcloud but it’s been winding me up for a few weeks now. 
If I add the song twice it skips the first one then plays the second one normally.

After over 3 hours with Sonos unplugging things, resetting, sending diagnostics, etc and over an hour with BT looking at router I’m still no further. 😩

 

G
Userlevel 7

Try rebooting your router and unplugging your Boost for about a minute. Also try removing Spotify from your music services in the Sonos app and re-adding it.

"Receive with simplicity everything that happens to you." - Rashi
S

Same problem here, have tried everything around the router. Other services work fine but when we try and use Spotify it sometimes works, sometimes doesnt and when it goes wrong and loses connection we then have problems with the Sonos. This has been going on and off for over 6 months.

Like others nothing has changed with the Sonos system, positioning or the router. Im guessing it has to be a spotify specific issue.

M
Badge

OK, I found a solution for me, but had to do sonos support chat to get it.

Spotify did not show up in services list. When I clicked on connect, it would never connect to sonos.

On my sonos web account, there was no country selected. I had to select country, which does work with Spotify (USA). Then had to reboot Sonos speakers. Then….spotify DID show up in services list. Now I can play spotify on sonos system no problem.

Had to do support chat to get this. I could not find this on the web anywhere. Glad it works now.

B

Exactly same here. Sonos works with Soundcloud/radio etc. Spotify is obviously the issue. Removed/readded the service. No change. Reset router, no change.

I have a Play 1 (3 years old)

I have a ONE (18 months old)

I have a Beam (6 months old)

I have resorted to playing music on the tv via YouTube, but it’s a shoddy alternative. EVERYTHING works other than Spotify. I may just bin Spotify off, but most of my playlists are there. I’d have to redo over 10 years of playlists. 🙈 

B

Exactly same here. Sonos works with Soundcloud/radio etc. Spotify is obviously the issue. Removed/readded the service. No change. Reset router, no change.

I have a Play 1 (3 years old)

I have a ONE (18 months old)

I have a Beam (6 months old)

I have resorted to playing music on the tv via YouTube, but it’s a shoddy alternative. EVERYTHING works other than Spotify. I may just bin Spotify off, but most of my playlists are there. I’d have to redo over 10 years of playlists. 🙈 

What’s really confusing/frustrating, is that using the Sonos app, the search via Spotify works just fine. It’s only when I try and play the song, does it ‘lose connection’ (but the search function keeps working). It makes no sense at all.

B

Exactly same here. Sonos works with Soundcloud/radio etc. Spotify is obviously the issue. Removed/readded the service. No change. Reset router, no change.

I have a Play 1 (3 years old)

I have a ONE (18 months old)

I have a Beam (6 months old)

I have resorted to playing music on the tv via YouTube, but it’s a shoddy alternative. EVERYTHING works other than Spotify. I may just bin Spotify off, but most of my playlists are there. I’d have to redo over 10 years of playlists. 🙈 

What’s really confusing/frustrating, is that using the Sonos app, the search via Spotify works just fine. It’s only when I try and play the song, does it ‘lose connection’ (but the search function keeps working). It makes no sense at all.

In fact, I just tried Air Play direct from Spotify and it works a treat. Just not via the Sonos app.

There’s obviously a clash between the apps. Can somebody fix it please? That part isn’t my job. 😂

Airgetlam

‘Your network is unstable’ is not the same thing as your entire network, it’s just the connection between your Sonos devices and your WiFi router that is being evaluated. Most frequently, this is due to simple wifi interference of some type, including outside influences. I once got that message when I had a new neighbor move in, their wifi signal was on the same channel I had been using, and caused enough interference to affect my system. 

There’s also the much smaller chance of it not being WiFi related at all, but a network issue, such as a DNS problem, or duplicate IP addresses, etc. If the above linked FAQ doesn’t help, you may want to do a simple refresh of your Sonos devices’ connections, by unplugging them all from power. While they’re unplugged, reboot your router. Once the router comes back up, plug back in your Sonos devices. 

However, if neither of those solutions resolve the problem, I would recommend that you submit a system diagnostic within 10 minutes of seeing that ‘error’, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

Bruce
B

Having the same issue. Have a Sonos One SL. Have it in the babies nursery and so cant hard wire. 


It worked perfectly for 7 months .. even better than we hoped. 

Now more often than not it will start a track, play for two seconds, pause, skip, play 10 seconds .. 
VERY frustrating when trying to help a baby sleep which is why we bought this device specifically. 

Found some joy in deleting and reinstalling the Sonos app - but that cant be a long term solution…?

Wifi strength - via Orbi network - is 100%, my wifi and I both have our Spotify accounts connected into the Sonos app. Both use iPhone 11. And as I say it was no issue for months. So don’t know what changed?

Airgetlam

It would need to be Spotify, since the Sonos is merely getting data from their servers. Sonos has already indicated in many threads that they’re working with Spotify engineers to resolve the issue. You may get a timeline if you were to contact Spotify directly. Sonos doesn’t control the Spotify servers, so Sonos wouldn’t have any idea how many resources are being applied. 

Bruce
R

Hi,

Pocket Casts is not working on Sonos for the past week already. Any information regarding this?

Airgetlam

An odd comment to be made on a Spotify thread.

Have you checked the “view real time service status” page? There’s a link on this very forum to it….

Have you checked with Pocket Casts? They’re the people who control the servers that you’re connecting to. I’d also be trying a simple reboot of both your router  and your speakers, to make sure they’ve all got “fresh” information.

Bruce
B

It would need to be Spotify, since the Sonos is merely getting data from their servers. Sonos has already indicated in many threads that they’re working with Spotify engineers to resolve the issue. You may get a timeline if you were to contact Spotify directly. Sonos doesn’t control the Spotify servers, so Sonos wouldn’t have any idea how many resources are being applied. 

I hope you’re right Bruce. Spotify is the main reason I use Sonos. My mates who use Bose with Tidal don’t get this stuff……

Airgetlam

It’s been an issue for a long time, so I’m hoping the more feedback that can be sent to Spotify, the more they’ll get on the ball and fix the issue. I’m afraid if it was truly something on the Sonos side of things, it would be impacting other services as well, which seems not to be the case. 

Bruce
B

It’s been an issue for a long time, so I’m hoping the more feedback that can be sent to Spotify, the more they’ll get on the ball and fix the issue. I’m afraid if it was truly something on the Sonos side of things, it would be impacting other services as well, which seems not to be the case. 

Problem is….my Sonos simply doesn’t work now because of this, as Spotify is my core service. But you are correct, all we have here is hope. And that shouldn’t be the case. The money this has all cost me (and ongoing Spotify charges) should mean this doesn’t happen in the first place….

Airgetlam

But Sonos doesn’t receive any of that revenue you speak of. It shouldn’t happen, certainly, but all Sonos does in the equation is point their ‘player’ to a designated server that Spotify owns. 

Bruce
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