FWIW - I have two One SL’s (purchased as a set in early 2020) and they’ve both been absolutely fine - I initially used them as Home Theatre surrounds with a Sonos Beam. I later had them stereo paired in the Kitchen and now have them standalone in two bedrooms - they’ve been used regularly over the years (almost daily use) and both are still going strong. I’ve been more than happy with the two speakers. The One SL’s seem very well built to me, as good as every other Sonos speaker that I own.

Thanks Paul. It is not so much that it will cost to replace per se. It is more that it broke down in less than 2 years, and costs 70% to replace. The suggestion of power fluctuation is but a convenient means of casting doubt - the factory-installed fuse remains intact, and my other Sonos One (1-year-old) remains operational (touch wood). Since Sonos will not stand behind its product, I cannot see myself doing so. I won’t pursue this further.

I always thought that’s precisely why some folk choose to take out small appliance ‘extended’ warranty cover, to provide replacement cover/repair for such situations, particularly as these kind of things can happen to any make/model of device.

I’ve had an Apple iPad last a good many years and an iPhone last me just 2 years. I’m sure a good many (many) thousands of people worldwide likely have the exact same model of Sonos device that’s lasted much longer than the couple of examples mentioned here in this thread and that they will continue to have enjoyment from their speakers for a decade, or more.

Anyhow, if you are that worried about the longevity of ‘any’ purchased product, then perhaps consider paying to extend beyond the manufactures warranty.

Call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you, and if it is indeed a hardware failure, it can’t be handled in the forums. 

It may well be that electronic devices fail but there seem to be a lot of people experiencing the same thing.  My Sonos One is dead as a dodo and has hardly been used. I certainly won’t be replacing it in view of the many bad reviews here - and those are only from the people who can be bothered to write one so there may probably be many more people with faulty devices.   Sad that electronics have become virtually a disposable (but expensive) item. 

Mine Sls have survived but I do have all connected to quality surge suppressors.

Odd, I have six or seven of them, most from within several months after they were introduced in 2017 (the One SL in 2019) and not one has failed. Wonder what the difference is between our two environments. 

Collect all your serial numbers and approach Sonos Support with your bad batch idea and see if they can see any possibility there.

New or used? If new, return it to the place of purchase for an exchange under warranty - if used, then perhaps contact the seller, that’s all depending on the terms of the sale. 
HTH

I’m new to Sonos and am completely disappointed in the quality (assurance) of their products at this point.  When they work … they work and sound great, but they seem to have a VERY short lifespan for when they work.

Same issue as others on this thread, only I’ve purchased two (2) Sonos One devices - one in April 2021 and one in May 2021 - from the local Best Buy.  The one purchased in April stopped working by May and the one purchased in May stopped working in June.  BOTH devices only lasted about one month before they completely failed to power up any longer.

I have a significant amount of tech and A/V experience and lots of both in my homes.  I only decided to try the Sonos One option for my one summer home as it seemed like a nice cheap way to test their tech.  Glad that I did because it failed miserably.

Glad I didn’t invest in the various other options.  Was planning to use Arc/Sub on three TVs in this home and use the architectural series for a bunch of in ceiling and outdoor whole house audio work in a new home.  Sticking with my other vendors who have worked solid for 5-10 years already for me.

Sad that Sonos can make products that sound nice, but can’t make them reliable or with a consistent quality.

For what it’s worth, I’ve purchased the majority of my 24 Sonos devices from Best Buy, with the exception, if I recall, of four devices from Sonos directly. I’ve never had an issue, including the couple of ‘open box’ devices. 

Excellent service from Allstate. https://www.squaretrade.com/

Bought one of these but never used it. https://www.amazon.com/Electronic-Equipment-Warranties/b?ie=UTF8&node=2242348011

I buy these for gifts, for my own gear I just go with what Sonos offers.

I just bought a One SL from Best Buy. DOA  Will not turn on.

I have connect amps working fine but apparently these speakers have issues

Sorry to hear that the same thing happened to you.  I have already decided to walk away from the Sonos brand.  I figured it is what it is, and decided no point being unhappy about it any further.  Many other good audio brands out there with products that do a similar job.

The same thing just happened to my Sonos One this week (approximately 2.5 years old, one of two I own, plus a Port) and I received the same support and resolution from Customer Care - here’s a 30% discount on a new one, sorry about your bad speaker. 

The speaker sat on the same shelf plugged into a power surge protector outlet for the duration of its life.  The only thing I had done recently was flip the breaker to that outlet to work on a wall switch. Therefore, something akin to unplugging and plugging the speaker back in fried it. Why would I be compelled to spend that much money to replace an item that has a limited 1 year warranty but goes bad soon thereafter?

My Beam Gen 2 did that just a few days after using it 

Same happened to mu sonos product. 
 

i purchased $2,000 worth of sonosh products last black friday directly from the site and now on of the speakers stopped working after 13 months. Just over a year and and now will i not be covered under warranty? 
 

i moved from boss just to try something new but have my boss speakers still working after 8 years still.. i will call sonos and see how they will handle it and let you guys know but no high hopes based on reading these posts. 
 

thanks 

kasra 

Same here. Around 2 years of ownership and both of my One SL’s are dead. A 12 month warranty on a premium product is a joke.

I bought a sonos one sl 15 days ago. The equipment stopped working, it does not turn on.

Is it properly plugged in? Have you tried a different wall socket? What did Sonos support suggest when you contacted them?

There is definitely a design issue with the one SL.  I have been lucky that all of my units have been replaced under warranty but I have returned 8 of the one SL speakers and I only have 7 of them.  Some have died at the year mark, one lasted just a couple days … all of this over a multiple year period.  I have an arc, two subs, a port, and amp with no issues. Also no issues with any electronics in my house. I am guessing Sonos designed these to such a low price point. They cut some corners and robustness in their design.

I personally would request the units back.

There are sellers of power supply parts etc and personal I'd be taking then to bits and repairing them (appreciate this is no for everyone).

To me it looks like Sonos have stolen your units!.

Probably doesn’t help they replace the broken units with refurbs. Have lost track of which ones I have actually sent back at this point. Possible it is refurbing the refurbs.  Could be environment differences, but back to my design comment.  They clearly are not very robustly designed, should be able to handle different environments.

You could check your account at www.Sonos.com which would tell you. It’s hard for us to tell, though, since Sonos has not made a Sonos 1, just a Sonos PLAY:1, which is eligible for the upgrade, and a Sonos One, which is not. 

But calling in to Sonos is always the best bet, they’re the ones who can authorize a discount, not us members on these forums. 

Yeah, but in the completely opposite vein my Play:1 from 2016 is still working just fine here - like all electrical goods it’s ‘swings & roundabouts’. The answer is to maybe extend the device warranty beyond that given by a manufacturer.

Electronic device failure 3 years old (or less), but outside their ‘free’ warranty period can happen to any manufacturer - it’s really a case of c'est la vie.