WiFi seems to have stopped working on my playbase. I plugged in LAN cable and working now. I just submitted diagnosis report. Can you tell from that what is going on?
Playbase WiFi seems to have stopped working?
Hi
Let us know what you have in mind with the advice above.
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Diagnostics report # 2051913119
Hi
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
I am having a similar issue. Playbase no longer connecting on WiFi, will connect on Ethernet. I am able to get surrounds and amp recognised but cannot get the playbase to successfully add these as surrounds and amp. I can however stream over work to the surrounds as a stereo pair.
You need to run diagnostics and send reference number to sonos technician on chat. They will be able to see what’s happening. I believe your playbase WiFi chip has failed. Common defect. This was my second, first was on a series 5. Both covered by sonos even though they were out of warranty. I have to give credit to Sonos they are very good about that.
Hi
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
The diagnostic confirmation is 567865971
Hi there
If there is anything else I can do for you, please, don’t hesitate to let me know.
We're here to answer any further questions you have.
Hello,
I have a similar issue, all of a sudden my playbase lost wifi connection. Works with LAN cable. My play5’s work fine on the system.
Unfortunately unable to keep it wired since my modem is in a different part of the room. Diagnostic report has been sent.
hope you guys can help out!
Cheers,
rogier
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/c506d583-f056-4b1b-91d7-8c3e46552eff.png)
Hi
If there is anything else I can do for you, please, don’t hesitate to let me know.
We're here to answer any further questions you have.
Hi Simon,
thanks for replying. I’ve been in contact and they will replace it. They’re even making the effort to do this in Hong Kong even though the system was bought in the Netherlands.
Greatest customer service ever!
Hi
The Sonos community is always here to help.
Hi
i have had this same issue since approx a month ago. Would relate it to some of the SW upgrades in December, however that seems not to be the case. Al my other Sonos units plays well. I have wired the playbase and that worked to some extend, but it will not pair with other speakers (Play 1). I unwired it again, and it cannot be found in the app. Wonder if it’s the wifi chip issue. I filed a diagnostic report today 1100168845. Please help out.
Hi
Keep us posted on how it goes and we're here to answer any further questions you have.
Hi Simon.
i just issued a new diagnostic report as suggested.
Looking forward to gear from you.
rgds
1147034353
hi there
Keep us posted on how it goes and we're here to answer any further questions you have.
Hi
Same here - my playbase lost wifi connection. Works with LAN cable. My play:3’s are since not recognised by the system.
Diagnostic report has been sent. Diagnostics reference number is 825775785
Looking forward to some assistance!
Regards,
Juhan
Hi
Thanks for providing that diagnostic - it does look like the Playbase has developed an issue with its Wireless Card.
Mind getting in touch with our Support Team via live chat or phone call, and providing them with that diagnostic number? They should be able to get you sorted :)
Hi
Seem to be having same issue with my Playbase, sound works fine but will not show in Sonos app unless wired.
Diagnostics submitted ( I hope) ref is 1121411902.
Do i need to contact support team ?
Thanks
Hi
Seem to be having same issue with my Playbase, sound works fine but will not show in Sonos app unless wired.
Diagnostics submitted ( I hope) ref is 1121411902.
Do i need to contact support team ?
Thanks
Hi
Yes, please get in touch with our customer care team as it looks like your Playbase is experiencing an issue with its wireless card.
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