Music Added to running queue ignored

2 years ago
27 May 2021
29 replies
1595 views

User44662
Contributor I
5 replies

Hi all,

apologies in advance for the length of the post, just want to cover all I can to save on questions.

I have looked over the forums and troubleshooting but can find a solution other than the usual “blame the users network” as the cause of the issue I will try and describe below. I am biased as I am a networker by trade but the answer of network fault makes no sense and I hope to explain why.

Only in the last month or so when I add a song to a queue, that is already running, it misses any addition and continues on to the next song. If it was a network / connectivity issue it would do this to most if not all songs not just the ones I add to the list, the songs in the original queue don’t ever skip or fail to be played. This happens with different playlist queues and created for you playlists from Spotify, so random songs and queues from day to day but issue is consistent. In addition there are no error messages displayed, simply song added to queue shows when the song is dropped into the queue.

I have tested this on a paired set of Symfonisk Sonos/ikea lamps , with and without a Move also in the mix and have also experimented with my living room setup of a playbar, sub and 2 play 1’s, same issue every time.

While they are all wirelessly connected and grouped separately and the lamps /move are in the dinning room / conservatory I have an additional WAP with EOP providing the data feed and the this WAP is no more than 10 meters from any of the kit. My living room setup runs from my main Wifi router and is again under 10 meters from the router. WIFI signal is excellent and I have no issues streaming services, making video calls etc from these rooms, so as we say in my office, NTFN ( not the network, expletive deleted)

I have been through the obvious reboot of kit , as I said above no issues with any streaming other than the missing of newly added songs to the queue, all music is being streamed from Spotify and the Spotify App does not have the same problem, I can connect to my Sonos kit via the Spotify App, play a queue, add a song and it plays in sequence. So looks very much like an issue with the Sonos App.

If anyone else has had or having this issue and has a solution, other than use the Spotify App, I'd appreciate the feed back.

thanks for listening.

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29 replies

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This is Sonos’s list from their requirements page …

Unsupported network setups and devices

Wireless internet connections such as satellite, mobile hotspots, or LTE routers
Guest networks or networks that use a portal login page
Networks using wireless range extenders
Ethernet over Power (EOP) devices
WPA/WPA2 Enterprise

I know that’s not actually of help to you, but I would just see what happens when the AP is taken offline, if only to eliminate it being a communication issue between a speaker and the controller, if both are maybe attached to different AP’s.

User44662
Author
Contributor I
5 replies
2 years ago
27 May 2021

First of all, thanks both for the reply.

John, I am selecting play next from the menu option when using the 3 dot menu drop down against the song I want to play. When I select play now or add to end of queue that works fine ( if I wait until the end of the queue the song will play)

Ken, I don’t know if this is splitting hairs re what Sonos will or will not support but while its a WAP with an EOP feed it is actually a Cisco AP that uses an EOP plug to receive its data not a WIFI extender or AP that has EOP built in. Again as the issue doesn’t happen using Spotify App over same AP and feed it suggests to me its something that the Sonos App is not managing to handle re sequencing.

As I said earlier this has only started happening in the last month or so prior to this there was no issue, only thing that has changed in that time is I have added a Move to my Sonos environment, don’t see how that should effect queue when playing music in the living room that does not involve the Move, but it may be a factor i am unaware of. I have tried to replicate the issue with the move powered down but issue persists.

Thanks again.

I’ve not had/seen the issue, but I am aware that Sonos do not support EOP access points, so whilst j appreciate that you have no issues with WiFi connectivity, I was wondering that if you switch off that AP if the problem goes away, even if that means moving some devices either closer to the main router, or running them over a SonosNet mesh connection with one device wired to the router?

Hi. When you add the new song, exactly which option - word for word - are you choosing from the options menu?

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Unsupported network setups and devices

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