I recently bought a new wifi router/access point an ASUS RT-AC88U
Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub).
Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1.
I played with a bunch of wifi settings and finally tracked down the culprit.
Wireless menu >> Professional Tab >> Airtime Fairness
This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.
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SO happy I found this. Lifesaver. Part of the problem is the Controller app S**** at telling you what is going on. It just doesn't find the network but gives you zero info. Ugh.
Moderator Note: Modified in accordance with the community guidelines.
O.M.G.. I've been racking my brain trying absolutely everything I could think of to try and get my SONOS to work.. Made that one single change and it connected and set up the new SONOS instantly.. Thank you @ianlimn!!
😃
😃
Thanks!!!
worked great thanks
Worked great for me! Thx so much. Been trying to fix this fir a week!!
Just bought an Asus AC5400, had the exact same issue with it. Thanks!
This message should be pinned somewhere.
Had problems connecting speakers to the network and when I changed the settings, everything worked perfectly.
Thank you very much.
Had problems connecting speakers to the network and when I changed the settings, everything worked perfectly.
Thank you very much.
This message also caused me (a dedicated lurker) to create an account to post.
It also stopped me moving away from Sonos products. I have 2 Play:1 devices which have been a little random in terms of connecting and this had caused me to put on hold any additional purchases (I had planned on replacing the 5.1 setup in the Living Room and adding speakers to other rooms). More importantly the family has lost trust in them and were pushing me to seek alternatives.
All of a sudden I can connect to my speakers again in a (so far) reliable way. No more firing up the controller app and wondering "Will I be lucky this time".
Will see how things go for a few weeks and if all goes well, and the family learn to trust it all again I will be able to reinstate my original "Sonos Everywhere" policy.
It also stopped me moving away from Sonos products. I have 2 Play:1 devices which have been a little random in terms of connecting and this had caused me to put on hold any additional purchases (I had planned on replacing the 5.1 setup in the Living Room and adding speakers to other rooms). More importantly the family has lost trust in them and were pushing me to seek alternatives.
All of a sudden I can connect to my speakers again in a (so far) reliable way. No more firing up the controller app and wondering "Will I be lucky this time".
Will see how things go for a few weeks and if all goes well, and the family learn to trust it all again I will be able to reinstate my original "Sonos Everywhere" policy.
I see that it's there. No one is going to find it without going through the built-in troubleshooting script a few times to make sure they didn't get something wrong, and then coming here. This is an obscure incompatibility to even purchasers of the latest ASUS routers.
Userlevel 7
+20
Not to beat a dead horse, but in your situation the first thing I’d have done is Googled ‘ASUS and Sonos’. Try it. I’m surprised at the number of questions on this forum that could have been quickly resolved with the simplest of searches.
Hi Everyone,
I just got a new Play:5 Gen II, got home to set it up with my RT-AC88U router and it won't connect. I tried going to Wireless Setting --> Professional to disable airtime fairness however that setting doesn't seem to be accessible. I am running the latest firmware (3.0.0.4.382_18991). Any help on how to disable airtime fairness? Below is a screen shot of what I see when I go into Wireless settings.
I just got a new Play:5 Gen II, got home to set it up with my RT-AC88U router and it won't connect. I tried going to Wireless Setting --> Professional to disable airtime fairness however that setting doesn't seem to be accessible. I am running the latest firmware (3.0.0.4.382_18991). Any help on how to disable airtime fairness? Below is a screen shot of what I see when I go into Wireless settings.
Looks different to my RT-AC88U:
Also there is a new fiirmware: 3.0.0.4.384
pls check again.
Hi Everyone,
I just got a new Play:5 Gen II, got home to set it up with my RT-AC88U router and it won't connect. I tried going to Wireless Setting --> Professional to disable airtime fairness however that setting doesn't seem to be accessible. I am running the latest firmware (3.0.0.4.382_18991). Any help on how to disable airtime fairness? Below is a screen shot of what I see when I go into Wireless settings.
Also there is a new fiirmware: 3.0.0.4.384
pls check again.
I just got a new Play:5 Gen II, got home to set it up with my RT-AC88U router and it won't connect. I tried going to Wireless Setting --> Professional to disable airtime fairness however that setting doesn't seem to be accessible. I am running the latest firmware (3.0.0.4.382_18991). Any help on how to disable airtime fairness? Below is a screen shot of what I see when I go into Wireless settings.
Userlevel 1
OMG OMG OMG!!! this one singe switch! i was pulling my hair out for two straight days... Got Asus RT-AC3100, a different version of RT-AC88U, and could not connect! this single switch change did the job! I have three Play 5 and one Play 1.
Thank you so much!
Thank you so much!
Wish I had found this thread early on. Been trying to troubleshoot for days and found out the exact same setting is causing the issue.
https://sonos.custhelp.com/app/answers/detail/a_id/42/~/sonos-and-incompatible-hardware
Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub).
Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1.
I played with a bunch of wifi settings and finally tracked down the culprit.
Wireless menu >> Professional Tab >> Airtime Fairness
This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.
Me too. Just spent 6 hours factory initialising everything in sight.
Googled just about everything, but because I was having issues with other devices, I didn’t look for Sonos + Asus. Doh.
Well done for solving this.
Googled just about everything, but because I was having issues with other devices, I didn’t look for Sonos + Asus. Doh.
Well done for solving this.
Damn, you are a savior! Thanks so much, been swearing at those damné speakers for over a year... I bet it'll also help with my Chromecast and my WiFi printer
Great great post
Great great post
Bgluce - did you ever figure out how to get the
Professional menu to come up? I’ve been wrestling with this for thre whole of today and cannot turn airtime fairness off because i can’t get to the menu. Can anyone tell me the address ? Can I just type it in ?
Professional menu to come up? I’ve been wrestling with this for thre whole of today and cannot turn airtime fairness off because i can’t get to the menu. Can anyone tell me the address ? Can I just type it in ?
Thank you thank you thank you this fixed my problem instantly!!!
I have created a forum account just to testify that I had similar issues with my sonos after upgrading from ac68u to ac88u. After disabling the airtime fairness, problem solved!
Thanks! Just like everyone else, this is a savior of a post. Just about threw my new Beam and Sub out the window.
Been trying to fix this all morning !! Thank you so much 😃
Outside of this fix, is everyone liking this router? I’ve heard mixed security reliability for Asus?
Good god. Thank you. Was getting ready to return my Sonos but this thread saved me.
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