Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).
I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.
It seems it only affects devices that use wireless g mode. Newer Sonos use N mode is working fine.
Hi!
Ok, tnx, then I bettet not update firmware now
Hello!
Have someone test the new firmware for AX58u?
2021/01/26: 3.0.0.4.386.41700
Upgraded my ax58u to 3.0.0.4.386_41700. After that big problem with my SONOS symfonisk. Tried factory reset of speaker, disable smartdual band on router, reinstalling sonos app on mobile etc. I can get the speaker connected to 2.4 wifi and somtimes start one stream on spotify. But soon after its no longer possible to connect.
Confirm the same issue with an ASUS RT AX86U, Play3 and Play1. Oddly, the Move unit was not affected. Same symptoms after updating the firmware in early January, each Play unit would drop in and out. Rebooting either the router or the Play would bring it back for a little bit, then it would drop out again.
Rolling back the firmware (using Method 2 from this page: https://www.asus.com/support/FAQ/1008000/) from Version:3.0.0.4.386.41535 back to Version 3.0.0.4.384_9318 solved the issue.
I submitted a help request via e.mail to ASUS, and pointed them to this page. I’d encourage anyone else with this issue to do the same, to raise awareness.
Thanks for this, I had the same problems with play 1, play 3 and playbar, roll back worked perfectly
Hello!
Have someone test the new firmware for AX58u?
2021/01/26: 3.0.0.4.386.41700
Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).
I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.
The latest ASUS ZenWiFi Router firmware update (Version 3.0.0.4.386.26044) also causes the Beam to flake out. Rolling the update back fixes the problem.
I’m also having this frustrating issue with the RT-AX86U and 3.0.0.4.386_41535 firmware. While it seems to be an issue with the router firmware, the Sonos app should do a way better job in handling errors when pairing. Right now, I’m stuck in a cycle of the app telling me there are devices, offering to set them up, only to then tell me there are no devices on the network, despite the fact that it shows all my devices right there at the top of that screen. At least surface some kind of error code that can be passed to support, even if it means nothing to consumers.
Fingers crossed there’s a firmware update for the router soon.
Edit: I’ve also sent ASUS support an email and contacted them on Twitter.
Same issue here with 3.0.0.4.386_41535; in my case my iOS and Mac controller apps can no longer access the system at all after updating the firmware on the RT-AX86U.
I did notice, interestingly and perhaps related, that the Sonos speakers are all now marked as having static IP addresses in the Asus configuration page (Network Map → View Client List); I did not set this up myself and there is no indication in the DHCP settings page that the Sonos speaker MAC addresses have reserved IPs….I only noticed this post-firmware update, so not sure if it was this way all along, but for whatever reason it appears that Asus is recognizing Sonos speaker devices, and Sonos devices only, and singling them out for static IPs. This actually seems kind of nice (since others post that having static IPs helps with Sonos stability), except for the...you know...unable to use the speakers part...
+16
Hi @bthart.
Thanks for sharing with us this workaround that you did.
Hopefully, this will also help those who are experiencing the same situation.
If you may have questions or run into any issues, please let us know.
You are always welcome here in the community.
Cheers!
Confirm the same issue with an ASUS RT AX86U, Play3 and Play1. Oddly, the Move unit was not affected. Same symptoms after updating the firmware in early January, each Play unit would drop in and out. Rebooting either the router or the Play would bring it back for a little bit, then it would drop out again.
Rolling back the firmware (using Method 2 from this page: https://www.asus.com/support/FAQ/1008000/) from Version:3.0.0.4.386.41535 back to Version 3.0.0.4.384_9318 solved the issue.
I submitted a help request via e.mail to ASUS, and pointed them to this page. I’d encourage anyone else with this issue to do the same, to raise awareness.
Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).
I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.
This 100% Solved my issue!!!!
Thank you
I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.
Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!
For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/
No issue so far with beam, sub 2nd gen, 2 x play:1 and 2 x symfonisk bookshelf, I guess I would to stop updating the firmware until Asus fixed it thanks all for sharing
biggest problem is completely of the lack of static
IP address / mac-address assignment via sonos own application this must be set via router using ASUS RT-AC51C myself and had a lot of problems with these sonos one gen2
everything from a unsuccessful firmware update to the fact that it is no longer possible to disconnect stereo pairs from each other and as an IT nerd, these are various problems that require action from sonos, which has been going on for a very long time.
regarding the problem with the Asus router firmware update report this problem directly to ASUS make your reporting as detailed as possible for a good solution to this problem
for this problem, sonos will not fix
Asus will probably come out with a new firmware update for your router that will solve the problem
Thank you
I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.
Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!
For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/
Will this work on a macbook?
Yes, it’s done through the web so it works on any OS. I did mine on my MacBook as well.
Thanks, looks like it worked.
How long before we can expect an update that don't f*** up Sonos-speakers..?
Moderator Note: Modified in accordance with the community guidelines.
Thank you
I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.
Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!
For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/
Will this work on a macbook?
Yes, it’s done through the web so it works on any OS. I did mine on my MacBook as well.
+1
For the last week or so, my Sonos Arc has been disconnecting from the Sonos app and Google Assistant on it says it can’t reach the internet. On the router it does show as connected tho.
I turn off the Arc (unplug it), then I turn it back on and it works for half a day or a day, then I get the same issue.
My Ikea Symfonisk seems to be connected, though I remember one day it disappeared from the app as well.
Never thought it would be from ASUS RT-AX58U, I can see it was actually updated 4 days ago to 3.0.0.4.384_10177-g33723e4
Thank you
I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.
Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!
For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/
Will this work on a macbook?
Thank you
I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.
Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!
For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/
I am also having issues with ASUS RT-AC68U router not recognizing Sonos Connect Amps correctly all the time (not displaying on the network map when I log into the router). They are wired directly to the router. Similarly my wife and i do not see all of the systems on our phones or will see different systems each time. I have disabled Airtime Fairness which is the Sonos advised fix for this router. I have read that putting the ConnectAmps on a switch before the router may help and will try.
However in case that does not work...is there a known prior firmware that may work (currently have 3.0.0.4.386_40558. Thanks for any help.
I had the same problems. Going back on the firmware seems to have fixed it.…
Thanks!
+16
Hi @flat3ric.
Thanks for reaching out and welcome to the community!
We appreciate your time and effort in sharing with us this information.
It can certainly benefit those members that might encounter the same scenario.
I’ll go ahead and pass this along with the team, and it might be best to let the manufacturer know about this as well.
If you have any questions or concerns, feel free to reach out.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
