ASUS Router firmware update 2020/11/26

  • 3 December 2020
  • 71 replies
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71 replies

E
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Frankly I think you should return the router while you can. Asus have illustrated an inability to fix their products that does not inspire any confidence.

Thanks for the candid answer. What router or mesh system would you recommend that supports wifi 6 and be fully compatible with Sonos?


I use AmpliFi devices in my homes which run a total of four Sonos households. I believe their latest model supports WiFi 6 but that’s not something I need myself.

Thanks for your answer. On second thought, a mesh wifi would definitely be overkill for our current home. I am giving the Archer AX50 router a try. It is arriving tomorrow. I will report back here for the community. If all good, I will return the Asus router.

As promised, here’s a follow-up to my situation.

I received the TP-Link Archer AX50 today. After initial set up and firmware upgrade to the latest version, all my Sonos speakers are working flawlessly. My Wifi speeds may actually be a bit faster than with the Asus router as well so that’s pretty cool. I am returning Asus to Best Buy tomorrow.

Well, I guess I may have spoken too fast. This router seems to have its set of issues too. Sigh. The wifi speed is extremely inconsistent, dropping as low as 10mbps for seconds at a time. The Asus on the other hand has been rock solid so far. A quick google search indicates this is a common issue with this TP-Link model, along with overheating problems after days/weeks of use.

So for anybody else looking for another option, this may not be it… 

E
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Frankly I think you should return the router while you can. Asus have illustrated an inability to fix their products that does not inspire any confidence.

Thanks for the candid answer. What router or mesh system would you recommend that supports wifi 6 and be fully compatible with Sonos?


I use AmpliFi devices in my homes which run a total of four Sonos households. I believe their latest model supports WiFi 6 but that’s not something I need myself.

Thanks for your answer. On second thought, a mesh wifi would definitely be overkill for our current home. I am giving the Archer AX50 router a try. It is arriving tomorrow. I will report back here for the community. If all good, I will return the Asus router.

As promised, here’s a follow-up to my situation.

I received the TP-Link Archer AX50 today. After initial set up and firmware upgrade to the latest version, all my Sonos speakers are working flawlessly. My Wifi speeds may actually be a bit faster than with the Asus router as well so that’s pretty cool. I am returning Asus to Best Buy tomorrow.

Airgetlam

There’s at least one thing in that response I’d take issue to.

The setting of the channel bandwidth to 40 Mhz is odd, at least to my understanding, and offers increased opportunity for interference.

But then again, I’m not a networking expert, so I’ll leave that for others to dissect. 

It does seem like a form letter, not specific to Sonos, but there is some valid suggestions, I think, in it. 

Bruce
A

Have you contacted Asus to find out why almost every other manufacturer out there isn’t having the same issue as Asus with Sonos?


Yes I did. Here was the response:

I understand that your Sonos Play 1 cannot connect to the router after the firmware update. I know how important it is for you to fix the issue and I apologize for any inconvenience you may have experienced. Let me help you resolve this problem.

I appreciate your time and effort in troubleshooting the issue. Based on the issue you described, please perform the troubleshooting steps as follows.

 

A. May disable the smart connect feature for selected models (GT-AC5300, RT-AC5300, RT-AC3100, RT-AC88U, RT-AC3200) 
 
B. 2.4GHz connection issues: 
1. Change wireless mode to 'Legacy' (Wireless -> General -> Band = 2.4GHz) 
2. Change channel bandwidth to '40 MHz' (Wireless -> General -> Band = 2.4GHz) 
3. Change control channel to 1, 6, or 11 (Wireless -> General -> Band = 2.4GHz) (l = lower band, u = upper band) 
4. Wireless -> Professional -> 2.4GHz -> disable Explicit beamforming and Universal Beamforming 
 
C. 5GHz connection issues: 
1. Wireless -> General -> 5GHz-1 or 5GHz-2 -> Select 'Legacy', 'N only' or 'N/AC mixed' in Wireless Mode 
2. Change channel bandwidth to '40 MHz' (Wireless -> General -> Band = 5GHz-1 or 5GHz-2) 
3. Wireless -> Professional -> 5GHz-1 or 5GHz-2 -> disable Explicit beamforming and Universal Beamforming 
 
D. Please downgrade to previous firmware version to check if the same problems still persist.

Then disable Airtime Fairness for both 2,4 and 5 GHz again, apply to restart the router.

 

If the issue persists, please fill out the feedback form that I have attached in this email for us to be able to replicate and diagnose what is causing this issue for us to come up with a resolution on how we can get this issue resolved.

The files like system log, wireless log and configuration file will help us in replicating the issue with your router. 
To get the setting file: 
step1. login router go to Administration->System->Change the router login name to ... then proceed to step 2. 
step2. Administration -> Restore/Save/Upload setting, and you will find the 【save setting】 
step3. click button【save】 

And provide to us the CGF file that will be saved. 

To get the system log 
step1. login router 
step2. System Log -> General log, you will find【save】button here 
step3. click button【save】

Airgetlam

Have you contacted Asus to find out why almost every other manufacturer out there isn’t having the same issue as Asus with Sonos?

Bruce
A

FWIW, having the same problem with the latest firmware ( Version 3.0.0.4.386.42095 2021/03/09) and a Sonos Play:1. Downgrading to 3.0.0.4.384.9918 was the only thing that worked. Obviously super worrisome, since there were a number of CVEs fixed in later firmware versions.

Steps I tried (but didn’t work):

  • Toggling IGMP snooping (ending up at disabled)
  • Toggling Airtime fairness for both 2.4GHz and 5GHz (ending up at disabled)

Interestingly, after toggling the airtime fairness setting the Sonos Play:1 worked for 30 seconds before disconnecting again, and remaining disconnected..

E
Userlevel 1
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Frankly I think you should return the router while you can. Asus have illustrated an inability to fix their products that does not inspire any confidence.

Thanks for the candid answer. What router or mesh system would you recommend that supports wifi 6 and be fully compatible with Sonos?


I use AmpliFi devices in my homes which run a total of four Sonos households. I believe their latest model supports WiFi 6 but that’s not something I need myself.

Thanks for your answer. On second thought, a mesh wifi would definitely be overkill for our current home. I am giving the Archer AX50 router a try. It is arriving tomorrow. I will report back here for the community. If all good, I will return the Asus router.

controlav
Userlevel 7
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Frankly I think you should return the router while you can. Asus have illustrated an inability to fix their products that does not inspire any confidence.

Thanks for the candid answer. What router or mesh system would you recommend that supports wifi 6 and be fully compatible with Sonos?


I use AmpliFi devices in my homes which run a total of four Sonos households. I believe their latest model supports WiFi 6 but that’s not something I need myself.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
E
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Thanks so much for your post! I just got this exact router at Best Buy last weekend and was starting to lose my mind with the connectivity issues with our Arc and One. Had I not found this, I would have probably ended up returning the router.

Hopefully ASUS addresses this soon with a new firmware. I will drop them a message too through Customer Support.

Thanks!


Frankly I think you should return the router while you can. Asus have illustrated an inability to fix their products that does not inspire any confidence.

Thanks for the candid answer. What router or mesh system would you recommend that supports wifi 6 and be fully compatible with Sonos?

controlav
Userlevel 7
Badge +23

Thanks so much for your post! I just got this exact router at Best Buy last weekend and was starting to lose my mind with the connectivity issues with our Arc and One. Had I not found this, I would have probably ended up returning the router.

Hopefully ASUS addresses this soon with a new firmware. I will drop them a message too through Customer Support.

Thanks!


Frankly I think you should return the router while you can. Asus have illustrated an inability to fix their products that does not inspire any confidence.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
E
Userlevel 1
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Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).

I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue. 
 

Thanks so much for your post! I just got this exact router at Best Buy last weekend and was starting to lose my mind with the connectivity issues with our Arc and One. Had I not found this, I would have probably ended up returning the router.

Hopefully ASUS addresses this soon with a new firmware. I will drop them a message too through Customer Support.

Thanks!

D
Badge

I have the AX86U, using the beta firmware 9.0.0.4.386.41994. For me to get things to work I have to turn off the guest network and the 802.11ax / Wi-Fi 6 mode for both 2.4 and 5 ghz.  I tried enabling/disabling the  Airtime Fairness feature and disabling/enabling IGMP Snooping as mentioned in previous posts but neither seemed to work for me.  I’ve been working with Asus since the 3.0.0.4.386.41535 version broke Sonos.  I also can’t keep my Google Nest Home/Mini on the network … but I think that’s another issue.

O

New version released for the AX58U (3.0.0.4.386.42095), any brave soul that will give it a try?

For AX82U, I just tried the current firmware as well as the most recent beta, and still the same problem. 

Rolled back to 3.0.0.4.384_9948 and everything is working again.

G

New version released for the AX58U (3.0.0.4.386.42095), any brave soul that will give it a try?

E

I had the exact problem after upgrading my AX88 to latest firmware.
 

The solution for me was to toggle the Airtime Fairness feature, first set it to enable for both 2,4 and 5 GHz. Apply and let it restart WiFi.
 

Then disable Airtime Fairness for both 2,4 and 5 GHz again, apply to restart WiFi.
 

You find this setting in the router web under wireless and then the professional tab.
 

I assume it is a bug in the update not writing the correct value here after the upgrade, and explicitly toggle through it will store it again properly.

J

Just dropping in to say the roll back firmware fix worked for me and my system. I have an Asus RT-AX58U, Sonos Play:5 and Sonos One (used mainly with Spotify). Was previously using the latest firmware update (Version 9.0.0.4.386.41994). Rolled back manually to Version 3.0.0.4.384.9918 and everything works again. No more dropping out or connectivity issues. Thank you!

D

Thank you @flat3ric for sharing this information!

 

I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.

 

Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!

For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/

I just wanted to say many thanks for this.  Thought i was going mad this afternoon trying to set up a new ASUS RT-AX58U with my existing Sonos (that had no issues with the RT-AC68U previously.  Downgraded the firmware and everything connected without issue….  Thank you.

A

I tried disabling Smart Connect on my router, it seems to work but I’m not very happy with having many SSIDs.

So at the end I decided to switch to a wired system. No more problem obviously...

A

ERRATUM : it has been working for a while but not anymore. I spent a lot of time with Sonos support. They made me do a wireless configuration reset for nothing of course.

 

A

Hello guys,

 

FYI, I had the same issue with latest Asus Firmware (3.0.0.4.386_41793-gdb31cdc) on my ZenWifi XT8. I tried to downgrade my XT8 to previous version but I lost internet connectivity for some reasons (the router was connected and had access to internet but not the clients). So I went back to 3.0.0.4.386_41793-gdb31cdc and restored internet connectivity instantly.

I think I fixed my Sonos issue by removing all the Sonos products from the DHCP reserved addresses. I can now play Spotify music.

Hope it helps

 

 

EDIT : I’m using Smart Connect and it works anyways

G

Today i finally took the time to dive into this problem. I had the exact same problems as TS with my Sonos Beam and Asus RT-AX58U. Just as everybody did, i'd reset all stuff without any luck. Thanks to this topic i ended up with a working solution and i am happy to share it with the rest of you. Hopefully it helps!

 

What i did is manually upload the latest BETA release of the Asus RT-AX58U 9.0.0.4.386_41994 found here: https://www.asus.com/Networking-IoT-Servers/WiFi-6/All-series/RT-AX58U/HelpDesk_BIOS/

After update it wasn't working for 100%. It seemed little buggy, the golden tip here was from user @j_a_kjellberg:

So started fiddling with wifi settings i hadnt touched before. I did a toggle enable(default) ->disable->enable on IGMP Snooping.

 

I did this for 2.4GHz and the 5GHz band and after this change it all seems working as before the Asus update 3.0.0.4.386.41700 Just to confirm, i "toggled” the IGMP setting from enabled to disabled (causes a restart of the WLAN service) and than back from disabled to enabled for both bands.

 

Thanks all for the help! 

 

My conclusion was to soon. It seems that a few hours later Sonos start dropping again. So i now downgraded to version 3.0.0.4.384_10177 which is prior to when the problem started. Hopefully this will keep working (if not i will let you guys know) and with the next Asus or Sonos update the problem will be resolved. It worked flawles almost a year so i know it is possible ;-)

G

Today i finally took the time to dive into this problem. I had the exact same problems as TS with my Sonos Beam and Asus RT-AX58U. Just as everybody did, i'd reset all stuff without any luck. Thanks to this topic i ended up with a working solution and i am happy to share it with the rest of you. Hopefully it helps!

 

What i did is manually upload the latest BETA release of the Asus RT-AX58U 9.0.0.4.386_41994 found here: https://www.asus.com/Networking-IoT-Servers/WiFi-6/All-series/RT-AX58U/HelpDesk_BIOS/

After update it wasn't working for 100%. It seemed little buggy, the golden tip here was from user @j_a_kjellberg:

So started fiddling with wifi settings i hadnt touched before. I did a toggle enable(default) ->disable->enable on IGMP Snooping.

 

I did this for 2.4GHz and the 5GHz band and after this change it all seems working as before the Asus update 3.0.0.4.386.41700 Just to confirm, i "toggled” the IGMP setting from enabled to disabled (causes a restart of the WLAN service) and than back from disabled to enabled for both bands.

 

Thanks all for the help! 

 

G

There’s also a beta version out for the AX58U (9.0.0.4.386.41994), did anyone try it?

D

Update: I updated to the beta firmware 9.0.0.4.386.41994 on my Asus RT-AX86U router after speaking to somebody at Asus. They told me the following, after I explained the Sonos issue:

We are sorry to hear, that your Sonos system does not work properly after updating to the Firmware version:3.0.0.4.386_41535 on your RT-AX86U router. 
According to the information you sent us, it seems to be a Software issue. Therefore you should update the Firmware to the latest Version 9.0.0.4.386.41994 from 2021/01/29. This should fix the problem with Sonos. 
You will find the Firmware under the following link: https://www.asus.com/Networking-IoT-Servers/WiFi-6/All-series/RT-AX86U/HelpDesk_Download/

After updating the router firmware, I factory reset all of my Sonos speakers (again) and managed to set them up properly. Previously, I managed to do one but then all others would fail. I’ve only had it up and running for a couple of hours so your mileage may vary but I wanted to share anyway.

Hopefully they’ll push a proper release of the firmware soon so you don’t need to mess around with betas.

J

Hi!

Ok, tnx, then I bettet not update firmware now

 

 

 

In some strange way it started work on 3.0.0.4.386_41700. Dont know exact what made it work and if its temporary, but 1,5 day uptime now😊. I had planned to downgrade but family members looking on netflix on eth connected device. So started fiddling with wifi settings i hadnt touched before. I did a toggle enable(default) ->disable->enable on IGMP Snooping. Wlan will restart when changing that param. Did one other thing as well, i was at windows pc and started Sonos program. It connected to my sonos but promoted for sw update. Failed 3 times with error 1001, but finally succeded  (fw 12.2.2 build61183220) Since then my Sonos symfonisk has been connected and i can stream as normal. 

Got reply from asus suppport, they recommended to first try router factory reset after firmware upgrade (i did not try)  or otherwise downgrade to older firmware. 

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