I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!
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Userlevel 7
I am livid!!
I’m glad you’re the only one affected by this supposed hack. You’re welcome 👍🏼
+1
Submit a Diagnostic soon after it happens and Sonos should be able to tell you how and from where it was initiated.
I did that right after it happened the last time. Next week I along with the sonos team will go over it. I seriously think it's an jukebox hack app.
+1
A simple internet search and community search will do that.
In my case the searches came back as being an insecure local network, or devices placed in DMZ, or Spotify connect session. I can’t find anything like the matter you refer too. In most cases I just read, not a single one points to it being a Sonos hack issue. You may have to (kindly) post a link for me to read… thanks.👍
Not going to do that. You're welcome.
A simple internet search and community search will do that.
In my case the searches came back as being an insecure local network, or devices placed in DMZ, or Spotify connect session. I can’t find anything like the matter you refer too. In most cases I just read, not a single one points to it being a Sonos hack issue. You may have to (kindly) post a link for me to read… thanks.👍
Submit a Diagnostic soon after it happens and Sonos should be able to tell you how and from where it was initiated.
+1
I would change your WiFi SSID/password(s) and router login credentials, at the very least …and maybe do that at the earliest opportunity. That’s certainly the first steps I would do.
Done that several times. Changed to xfinity due to their supposed protection. Still happening. It's an Sonos internal vulnerability at this point. This has been going on for years and I have tried EVERYTHING.
Are you the only one affected🤔?
Yes. I am the only one in the apartment.
Sorry I actually meant, have you come across any other reports of the issue you’re seeing elsewhere online - I was just interested to see what others are saying about their matter? (thanks) - any links to others would be helpful and perhaps show whether, or not the issue is isolated to your apartment etc.
A simple internet search and community search will do that.
I would change your WiFi SSID/password(s) and router login credentials, at the very least …and maybe do that at the earliest opportunity. That’s certainly the first steps I would do.
Done that several times. Changed to xfinity due to their supposed protection. Still happening. It's an Sonos internal vulnerability at this point. This has been going on for years and I have tried EVERYTHING.
Are you the only one affected🤔?
Yes. I am the only one in the apartment.
Sorry I actually meant, have you come across any other reports of the issue you’re seeing elsewhere online - I was just interested to see what others are saying about their matter? (thanks) - any links to others would be helpful and perhaps show whether, or not the issue is isolated to your apartment etc.
+1
I would change your WiFi SSID/password(s) and router login credentials, at the very least …and maybe do that at the earliest opportunity. That’s certainly the first steps I would do.
Done that several times. Changed to xfinity due to their supposed protection. Still happening. It's an Sonos internal vulnerability at this point. This has been going on for years and I have tried EVERYTHING.
Are you the only one affected🤔?
Yes. I am the only one in the apartment.
I would change your WiFi SSID/password(s) and router login credentials, at the very least …and maybe do that at the earliest opportunity. That’s certainly the first steps I would do.
Done that several times. Changed to xfinity due to their supposed protection. Still happening. It's an Sonos internal vulnerability at this point. This has been going on for years and I have tried EVERYTHING.
Are you the only one affected🤔?
+1
I would change your WiFi SSID/password(s) and router login credentials, at the very least …and maybe do that at the earliest opportunity. That’s certainly the first steps I would do.
Done that several times. Changed to xfinity due to their supposed protection. Still happening. It's an Sonos internal vulnerability at this point. This has been going on for years and I have tried EVERYTHING. But you know what? Going to call Xfinity one more time and go through the gateway settings..
+1
I think it's a jukebox hacking app. There's an app that can change music.
On your local network? Anyone on your network can change the music. Keep unwelcome actors off the network.
There is no one on My network. I have gone over this a dozen times with service provider. Even changed passwords. It's ridiculous now.
+1
I AM NOT A TROLL JOHN!!
Then cite a source for this alleged hack, please.
Be quiet if you don't have anything helpful to add please!!
I would find a source about this alleged hack to be very useful !!!!!!!!
That is what I am hoping sonos can trace.
I would change your WiFi SSID/password(s) and router login credentials, at the very least …and maybe do that at the earliest opportunity. That’s certainly the first steps I would do.
I think it's a jukebox hacking app. There's an app that can change music.
On your local network? Anyone on your network can change the music. Keep unwelcome actors off the network.
I AM NOT A TROLL JOHN!!
Then cite a source for this alleged hack, please.
Be quiet if you don't have anything helpful to add please!!
I would find a source about this alleged hack to be very useful !!!!!!!!
+1
I think it's a jukebox hacking app. There's an app that can change music. I use to use one Myself back in the day and they work. This is what I think is happening here and Sonos needs to come up with software that blocks these kinds of apps.
+1
I AM NOT A TROLL JOHN!!
Then cite a source for this alleged hack, please.
Be quiet if you don't have anything helpful to add please!!
+1
If this is a Spotify issue, here is the way to deal with it.
Will check it out. Thanks, but it's more than just spotify.
I AM NOT A TROLL JOHN!!
Then cite a source for this alleged hack, please.
+1
Troll.
Who joined on Aug 29, 2019?
That would be what I’d call “forward planning”.
Lol. Hi Ratty. You've tried to help before and I followed your suggestions to no avail.
+1
Troll.
I AM NOT A TROLL JOHN!!
+1
It has NOTHING to do with My internet connection, Spotify or ANYTHING ELSE BUT THE SONOS SYSTEM! IT'S VULNERABLE TO HACKS PERIOD!!! They need to secure their speakers AND their app. It happened again friday afternoon while using roam. Music completely changed and I didn't do it. Sonos system is vulnerable.
I know what I am talking about!
Yes, I DO have an appointment with SONOS tech AND My internet company is anxious to hear what they come up with AND work with SONOS to close this HACK gap. If SONOS can't fix this they need to take their equipment back and offer full refund for 3 speakers, one roam, and one boost!
I am not happy. Years of this mess.
I have changed internet companies, wifi secured, changed passwords, reinstalled apps, etc. So IT IS A SONOS PROBLEM! It happens no matter what I am using. Even using SONOS radio!!! I am pretty upset. Sonos needs to upgrade their system to block hacks.
Only if they’d been “in” your wifi before, and connected...and nothing was played from another source after that.
When you connect to another streaming service, it “breaks” all previous connections via Spotify Connect, which can’t be re-established until they’re within your wifi network again.
I had a random song play on my Move from Spotify a week ago, all my family were in bed including me!. 11.55pm
The song was by an artist I'd never even heard of.
Did wonder at the time if someone could access my speakers via Spotify 🤔.
+17
I’ve reached out to the OP to find out more about this, though I suspect it’s as others have suggested; an unbroken Spotify Connect session.
Edit: the OP has a case open with our engineers to explore what’s happening to their system. It does not appear to be a vulnerability within the Sonos system.
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