Answered

Amazon music "missing required information"

1 year ago
7 May 2022
28 replies
3882 views

cwcwcw
Contributor I
0 replies

For years amazon music has worked fine without issue.

Within the last few weeks it keeps failing raising an error message:

Your Amazon account is missing required information. Please go to music.amazon.com on a computer web browser and update your information. It may take several minutes for your account information to update.

Going to music.amazon.com doesn’t show anything thats an issue, the account is up to date and can play just fine through amazon.

I can remove the amazon account from sonos, then re-add it, and music will work fine for a couple hours then fail again with the same error.

Having to do that repeatedly is a giant pain.

Any help on how I can get back to this just working?

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Best answer by eandy 8 May 2022, 20:44

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I’d try a reboot of your router. It may need to grab updated DNS data from the internet, in order to be able to reach the various streaming servers. If that didn’t work, I’d suggest a diagnostic within ten minutes of an event, and a call to Sonos, who might be able to see something there.

Anyone who is paying Amazon money likely has a better leverage point with Amazon. Sonos does not have any financial relationship there.

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+22

Stanley_4
Lead Maestro
9042 replies
1 year ago
8 May 2022

I just switch to my music library for a few minutes to an hour. When I try Amazon again the problem clears without me doing anything and Amazon is good for another few days.

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