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No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

  • 19 November 2023
  • 79 replies
  • 3185 views
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79 replies

K
Userlevel 2
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hello, is there the number: 1882800596, room “salon1”

and here a screen shot we see “no music choosed”, before that issue, when I connected ma era300 (or era 100) to the turntable, in the apps, the BT symbol appeared, not anymore.

 

thx

 

 

Corry P
Userlevel 7
Badge +18

Hi @Keterelyon 

Welcome to the Sonos Community!

 

Thanks for reporting! Could I ask you all to please submit a support diagnostic after attempting to connect your Sony turntables to your Sonos speakers and reply here with the confirmation numbers given? 

Please also include which room you were trying to connect. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
K
Userlevel 2
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Damn, could you tell me what the retailer will say please? Thx!

T
Userlevel 2
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I have the very same problem.

some people are attributing this to the Sonos software upgrade version 15.10.

I tried to do the web chat to Sonos, but a waste of time unfortunately.

I think I will have to contact the retailer tomorrow morning as I only purchased my setup in July.

kind Regards 

Martin.

 

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