Update not working on any devices (iMac, iPhone, iPad)
Got the new Sonos One and attempted to add to system. I have app 8.1.1 on all devices. After connecting to my system, the app said I need an update. Continuous recycling through that process.
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Userlevel 7
+26
It's available now in all stores. You should be able to update any of your controllers, but if one is still in a loop, try uninstalling it and downloading it anew.
Many of us are in the same boat of the update loop where an update is required to do anything including reconnecting existing speakers and music sources (unacceptable) while that update remains unavailable in the app store. We should never be in this limbo again. Sonos finally explained the reason for the loop as, "A Sonos update has been released but is not yet available in your app store. Please wait and try again later.
Userlevel 7
+26
Are you setting up a Sonos One? The Sonos One has Amazon Alexa built in, so you need to also set up an Amazon account to link it with. You could skip that step, but you wouldn't be able to use Alexa's voice control. Check out this thread for some more detailed instructions.
What is amazon account? I need to log in on that. Never heard of it before
Userlevel 7
+26
Can you double check in the Sonos App under Settings > About Sonos that everything is running 8.2? That includes all of your Sonos devices and controllers.
Just downloaded 8.2 but still getting the updated app loop 😞
Userlevel 7
+26
Soon.
It should have been live already. The team is working on it right now to see what's going on.
When will it come to apple store do u think?
Userlevel 7
+26
Hey guys, 8.2 is coming out right now, but it's not available in all app stores just yet. Each store has to go through an approval process before an app is "live". The Apple store is still pending right now, but other devices should be fine. It should be too much longer.
Just updated to 8.2 a few minutes ago.
I see a HomePod in my future...
same problem brand new out of the box and can’t use my new system not a good start sonos please help asap
Same here... Is it really that difficult for them to figure out how to check on if the app is running the latest software?? This is bush league.
I have the same problem where I have updated to 8.1.1 but every time I open the app it is an infinite loop of trying to take me back to the app store to update even though I am updated.
Diagnostic #8081889
Diagnostic #8081889
Same problem, two new play one, playbar and one sub today, nothing works with the app??? New update please.
I bought today my first Sonos Play 1, two of them actually.
Downloaded the app.
Registered an account, And now keeps turning in circles with an app that needs to be updated, although already the latest version.
Well spent 450€... 😞
Downloaded the app.
Registered an account, And now keeps turning in circles with an app that needs to be updated, although already the latest version.
Well spent 450€... 😞
Userlevel 7
+22
Try connecting your device via Ethernet cable to router
Yeah I'm having the same problem. It must be a glitch in their system today
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