Hi,
Been trying for days to get alexa working on my two Sonos Ones. It had been working reasonably well for a couple of years but recently tried out Google assistant (which I can add just fine) and now when I go to re-set up Alexa in Voice Services in the Sonos S1 App (Huawei Mate 20 Pro, v 11.2.12 - have also tried on another android tablet running the same version of the S1 software with the same results) after selecting the rooms, I press the black “Sign in to Amazon” button but can’t get any further, only get the grey spinning wheel and then “There was a problem adding Alexa”
I’ve tried:
- Everything from these two threads:
- Disabling my firewall
- Signing out of all other Amazon apps on my phone
- Disabling and reenabling the Alexa Sonos skill
- Removing the devices and re-adding them in the Alexa App
- Uninstalling and reinstalling the Sonos and Alexa Apps
- Power cycling the router and the Sonos devices
I suspect the issue is something to do with the Sonos app not launching the browser to allow me to sign in to Amazon but we’re all on android devices in the house so haven’t tried the iOS version and I don’t think you can add voice services to Sonos using the PC controller.
I have also tried contacting Sonos support but there are no live agents available right now etc.
Does anybody have any other ideas???
Best answer by Kanj
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